They only had two people in training on the floor with little to no customer service training. I was waiting at the shoe section and I was never helped. read more

Fitting the only positive reviews of this place are from 2011 and 2013. My wife and I used to shop here often. We loved it, but no more. You'd think a store staffed primarily by women would understand when a customer is indecisive, especially a woman running on no sleep because of a teething toddler, but instead of leaving their post behind the counter - all 5 employees, by the way - they stood there until she entered the dressing room and then called the police. When she emerged from the fitting room, there he was, plain clothes, badge front and center, making it as uncomfortable for her to browse as possible. Even after she was ready, or shamed into, making her purchase (which I'm returning this morning) the cop still circled close by, like a vulture. DESPITE this, she bought her shirt and pullover and didn't tell me any of this until late last night. Back to me toddler for a moment, two days ago (we've been here 3 times in 3 days) our child was running around, not hurting anything or making a mess but apparently that's just too much for such a stoic, reserved store as Alabama Outdoors. The feeling of contempt was palpable so, parents, don't bring your children. That game of Peek-a-boo behind the rack of pullovers is uncalled for per the rules of this subpar store. Spend your money at more deserving places like Red Beard's or go across the Bay to Coastal Outfitters, where at least if you can't make up your mind, they'll offer to help instead of having a cop harass you until you leave. It's inexcusable. We've shopped there since they opened, stopping only after our daughter was born because we were focused on more important things. This Christmas marks the first time since she was born that we really went out as a family, excited to see her reaction to the decorations and people in general. Yesterday, everyone we saw at the Eastern Shore Center was polite and happy. Our daughter was waving and talking to anyone that would acknowledge her, something Alabama Outdoors seemed pained to do, so it's not us in the wrong in this scenario. It's their complete failure at being polite. Maybe we're just not their target audience...but who is? 20-something yuppies who's only true outdoor excursions involve drinking on patios? Asking because, again, we've never been treated so poorly at Red Beard's or Coastal. This is the only reason I'm returning the shoes I bought and the stuff she bought - a complete disregard for customer service. Remember this: you work there. We shop there. You exist because we allow you to exist but unless you learn how to properly treat customers you will be nothing but a showroom for Amazon. read more

Have had two experiences here and they were night & day. This is a long double review. Over the summer went with our daughter for an upcoming trip she was taking to Europe. The girl helping us that day really knew her stuff. She fitted the woman pack on my daughter, loaded the pack with weight, explained the adjustments that could be made on the pack and answered all our questions and then wrote some things down. Later my daughter told me everything the girl helping us had advised she do had been excellent advice and she loved her pack. I don't know the employee's name but she had tattoos. Went this week with the wife to look at some cold weather gear for an upcoming trip to Colorado. This time the employee helping us didn't seem to understand the basics. Knowledge is important in the outdoors industry because incorrect advice can lead to a bad experience & vice versa. read more

I don't shop here much but the last time I was in, was an amazing customer service experience. We were planning on looking at backpacks and then ordering from amazon. Well the woman that helped us was so helpful with the fitting and loaded the pack down and offering all kinds of other help, we bought it on the spot. People and places like this found the right formula to keep people shopping and buying in the store. Super refreshing to see that kind of customer service theses days. read more

I had been researching toe shoes on the internet and wanted to look at them in person. I also wanted to try them on to make sure that I liked the way that they felt and fit. I saw this store when I was on my way to the cupcake bakery that is a door or two away. So, after eating my cupcake, I went to this store and saw that they did indeed have the shoes that I was interested in. I walked over to look at them and a worker was there in a minute or so. He was very knowledgeable about the shoes. He was more knowledgeable than just about any person that has ever sold me shoes. Although, I would suppose that a person would have to be quite informed when it comes to such an unusual product. He brought me out a pair to try on, and the rest is history. He said that it usually is a struggle for people to get them on their feet the very first time that they try, and that it usually takes quite a while. He said that he has never seen anybody get them on as fast as me. Being the competitive person that I am, I was smiling internally. Overall, my shopping experience was superb. All of the workers were nice and knowledgeable about everything that we asked about. I would go back if I am ever in need of another pair of toe shoes. read more

Great little outdoors shop with an awesome selection of North Face gear, Chacos, Toms, Keen, etc. I came in here to try on a pair of Keens that I'd read about online but wanted to see how they felt. The staff were super nice and helpful. This is a smaller store, so it's not a REI or Dick's, but it's got a very nice selection for the size. read more

These guys always have what I need in stock. If we have to order something they always order the right part and it usually comes in on time.