Worst Experience ever in a healthcare setting: 1. The…read morescheduler laughed at me for the reason I was scheduling an appointment. I've been suicidal over my diagnosis for 7 years and the scheduler laughed at me. 2. They could not schedule me for almost 5 months out from my referral. When I called to confirm the appointment 3 days before the actual appointment date, they said they needed to cancel/reschedule it. 3A. They scheduled me with a nurse practitioner, my problem required a specialist. 3B. The NP they scheduled me with was a female. The problem I was being treated for required a male physician for multiple reasons as I am a male (especially because this is a urology clinic). I went back to my PCP for a referral to a different urologist.

Mean-spirited, indifferent, callous, rude and easily offended staff cancelled our appointment…read morewithout telling us. I'm 93 years old, my son drove me down in the bitter cold for January appointment, which was still on MyChart as an active appointment, only to find our appointment was cancelled, which was both shocking and unacceptable. When we complained, Duke Urology blacklisted us and told my son and me that if we do not like it, then seek help for Urology somewhere else. We were told again to "Go Somewhere Else" twice again this morning. So, we are asking our primary for a referral somewhere else.

There not a more dedicated and compassionate doctor in the world. In addition, she is always…read morecurrent in terms of medications, treatments and available specialists. I began being a patient in 2003 or 2004. When she sold her privately held clinic, I floated not really having anyone manage my healthcare. I never found anyone who met the standards of care that Dr. Nacouzi set. In 2012, I saw that Dr Nacouzi was working at Duke at Brier Creek. I was incredibly fortunate to secure a spot under her care. She has seen me through thick and thin. She always listens, problem solves, prevents illness and is available through Duke MyChart in 24hrs. I have recommended her to those who I love and hold most dear. I believe in her and trust her.

Michelle has been my primary care provider for over 20 years. She is kind and patient, quick to…read morefollow up with test results and feedback and suggestions for improvement in my health care. I hope to continue our relationship for many years to come.

After an initial not-so-good experience with two of the call center staff, I am now very pleased…read morewith the staff and services at Alliance Urology. Dr. Wrenn performed the lithotripsy and I am now rid of my kidney stones. I would like to publically thank Sheila, the practice administrator for her telephone call. When I experienced the initial problems, she immediately corrected the issues and apologized for my experience. She is a very caring and kind person and because of her, I highly recommend Alliance Urology to others. In addition, staff members, Anabel, Tammy and Erica M. have been very kind, professional, and caring.

Website sucks-crashes constantly. When it does work it won't find my drs name when I try to compose…read morea message. It's basically a useless app. The front can't get along with the back. If I wasn't established I would go somewhere else. But I like Dr Winter and his PA

I have been seeing Dr. Crane for six months for bladder issues. She is highly knowledgeable and…read morecompassionate. Her staff is incredibly response via My Chart and phone calls. They truly care!

Dr Crane is absolutely amazing. She is very thorough and explains everything well. She gives you…read moreoptions for every issue you may be having and allows you to decide what you are most comfortable with. I had pelvic organ prolapse and a Cystocele and had tried a pessary. Unfortunately, it was not very comfortable and ultimately had surgery through the vagina, which at 8 weeks post surgery, is a success but I do have a pretty bad infection, which is certainly a possibility for everyone. Dr Crane is so great and very sweet, professional and has the ability to place everyone at ease. Hannah (Cary office) and Natalie? (Raleigh office) both took care of me at the Raleigh office and both of them are exceptional. They make you feel like family and super comfortable during some rather awkward tests. Don't worry, you will be placed at ease and will truly understand everything more fully after these tests so that you can make the best decisions for your health. If you are looking for a Urogynecologist, Dr Crane is your woman. I was referred by Dr Becker, Urologist at the same office building and she is wonderful too.

Dr. Polsky is an amazing Urologist. He listens to your issues and doesn't shut you down or make you…read morefeel like it's all in your head. I suffer from anxiety and he went out of his way to give me piece of mind that I was ok. I'm just so grateful to him and the staff that works there.

Had a slight miscommunication where my Mother pressed the…read morewrong button and accidentally canceled her appointment we had been waiting for 2 months for. The staff was friendly and kind and righted the situation on the day of the appointment and got us in immediately. Highly recommend these fantastic professionals.

Do not go to Dr. Wolff! A pre-op appointment was set up for my toddler son by his office staff for…read moremy husband and I to take my son to at the hospital. The lady at Dr. Wolff's office set up the appointment and specifically told me that I was to take my son to the ARMC hospital the day of the appointment, to have COVID testing done and to speak with an anesthesiologist. Well on the day of the appointment, the hospital had no knowledge of the appointment. I had to call back and forth from the hospital to Dr. Wolff's office to find the issue. The lady at Dr. Wolff's office realized that she made a mistake and did not inform us correctly that the appointment was not suppose to be in person BUT over the phone appointment. Mind you, we had not received a call the morning of his appointment, my husband drove my son out to the hospital and sat in the waiting room where COVID is still going around, the hospital has no knowledge of the appointment, it was suppose to be a phone call appointment, and get this!! The best part was......we were told the appointment was suppose to actually be the next day. We were beyond frustrated at this point that me and my husband canceled the appointment and left the appointment. Then on top of that. I write a review on google and Dr. Wolff shifts blame saying that my husband walked out because of the $500 deductible we were asked to pay and Dr. Wolff is not employed by ARMC and he shouldn't be blamed for their concerns. Trust me, we knew the costs way ahead of time so we were prepared for that going on in and for Dr. Wolff to try to blame ARMC for his office staff's own mistake is wrong! ARMC had NO dog in the fight. So rather than taking the blame himself and for his staff, he blames everyone else. So the real issue here is Dr. Wolff. Stay away from this place. He doesn't provide true patient care.

Dr Goetzl has been my urologist for the past 9 years. He is pleasant, kind, and knowledgeable. He…read morelistens to me and answers my questions without double talk or trying to rush me out the door! Pinehurst surgical is very lucky to have him on their surgical team. His office staff has also been very good to me when I needed to get word to him. Great customer service by the whole team.

I was diagnosis with stage 4 prostate cancer and because of his expertise and surgical skills and…read morehis guidance I am CANCER FREE, and I give thanks to GOD my father in Jesus' name Everday for blessing me thru Doctor Goetzl

Dr. Leatherman was referred to me by my GP and he was really great. Very competent, no waiting,…read morevery knowledgeable. He really helped me out and I would highly recommend him as a urologist in raleigh.