A person needs to have a smart phone and be technically advised to check into this place. I had…read moreleft my phn charging at home simply because I wasn't thinking clearly, but was too ill. There was no one at the front desk to check me in, but there was a guy back in another area. He screamed something at me but I didn't hear him. Just assumed someone would be back soon. I took a seat and waited. After 10 minutes I walked back to the window to remind him I was still waiting. He was bored and just twirling in his seat. We made eye contact. He never said another word to me. Another patient walked in and sat down to wait too. She called someone and they told her to scan the code on a sign posted to the side of the check in window. Why isn't that code inside the check in window, so it can't be missed? Sick people need simple instructions. I didn't have the app to scan the code on my I pad. I tried holding my large device up to scan the code but was too weak to frame it on my first 4 attempts. I sat down to review I was downloading a FREE App. I was going to have to register an account and set up personal information just to check into the clinic. Really? This is a walk in clinic for sick, weak, old people folks! Check in for people that aren't at their best. What if they don't have the capability on their device? The screaming guy in the back was just twirling in his chair. He couldn't get out his chair to at least come to the window to address me? I grabbed my stuff and shuffled back to my car planning on grabbing my phone from home and going elsewhere. Unfortunately I prefer to use the outstanding and personal attention of an independent pharmacy that isn't open late. Therefore, I returned to this place in the essence of time. To be checked in, complete their paperwork, be seen and the required medical I needed to be forwarded to my pharmacy with enough time to drive there and pick it up before they closed. Time was paramountly important! I stated exactly what I needed including the exact medication I needed refilled. The nurse that took my vitals was extremely nice. I have no complaints with her at all. After a 20 minute wait the CNP entered and examined me shortly. My labs were completed while I waited. She informed me she could refill 1 of the 2 RX's I needed?! But only 1 not both that I needed to lower my exceedingly high BP! Dangerously high BP! Life ending level BP that could be lowered with the RX she doesn't write! I asked why? She doesn't write the type of medication I needed? I understand in today's society why one may refuse to contribute to society's current issue of drug seeking patients bad habits. I truly understand. Here's my issue. If this nurse practitioner is the only professional able to write descriptions on duty, and I have clearly written my objectives on my intake paperwork, DON'T waste my time! Don't take my co-payment, make me wait only to tell me you can't fulfill my needs! ALL MY NEEDS! Not some of my requests, because the other one needs to be addressed asap too. I felt like a caged animal and almost lost my mind! On my way out I stopped by the nurse and as kindly as I could mustered told her she should be allowed to inform patients the medication refills they need is one the CNP doesn't write so time and money isn't wasted. I totally understand why she may not want to pay the higher insurance premiums to cover her for writing the class of medicine I needed. Just don't waste my time! I wrote exactly what I needed! It was reviewed by 3 people! I resisted having a physical outrageously stupid reaction. But I really felt like it. I worked at trying to lower my breathing because again, my BP is exceedingly high and I still need to get to a facility able to provide the lifesaving treatments I require immediately and send in a short term solution until my next appointment with my regular doctor. Everything that can be proven via access to my pharmacy records available to anyone with a current passcode to the database. I'm going to closely review what my insurance company is billed for this worthless visit and dispute any frivolous charges. I ended up at the facility my mind told me to drive to initially but I decided to try this place instead. Never again will I darken their doorstep. If I could give less than 1 star I would. There's not even a doctor listed working there. I respect CNP, but dang!

Dull office, if you aren't sick you will get sick after walking in there. Under staff 3 hr wait…read morewith only 3 patient cars in lot. An office should not want a copy of your credit card if you don't have co pays or out of pocket expenses. Due to Data Breaches this is very Unprofessional. They charged for services that was not administered. Please choose another urgent care.

Amazing staff- I came in today to request a birth certificate and I was in and out. Everyone was so…read morepleasant, and genuinely seemed happy to help. I'm so happy I came here today to this office. Will definitely return. Also very clean, masks required. Social distancing still required.

I have tried my best to disregard the negative reputation that this hospital has developed over the…read moreyears. My sister was admitted to this hospital due to ongoing health issues/complications. She has been on dialysis for four years. She had open heart surgery almost six months ago. My sister is only 42 years old. She is sick! She's had to advise the nurse of her limited diet. She had to request a change of sheets after four days. She asked for a certain meal and the rude nurse [Heather] told her that she's "in the hospital, not a hotel!" I am usually a no nonsense, mild tempered person, but this sent me over the edge. If you don't want to help people, don't become a nurse! If you are miserable at your job, find another one. I'm literally sitting here listening to her argue with coworkers! Worse experience ever!!!!!

We were at the back doctors it went OK gotta do therapy for three months and then surgeryread more

Recently changed ownership. Could tell a change in culture. Not as warm and welcoming as it used to…read morebe, seems more "corporate". Still receiving quality service though

Had a great first experience with Dr Devani at Ross Bridge Medical Center. The drive was a little…read morefar, as we live in Highland Park, but it was well worth it. Dr Devani listened attentively to every health history detail, thoughtfully asked good questions, did some research on the spot, and he just genuinely cared about about my mental and physical well-being! Dr Devani and the entire team, from the moment you walk in to the patient experience with the nurses and technicians, it was above and beyond my expectations. Highly recommend!!!

Dr. Gilani is awesome and she is very patient and explains in great detail. She knows her stuff and…read morelistens to you with such empathy and compassion. She is very nice and goes above and beyond. I love coming here because the whole staff is very friendly.

From the owner: Ross Bridge Medical Center Pediatrics is an exceptional clinic providing primary care services for…read morechildren of all ages in Hoover, Alabama. Run by distinguished pediatrician Nicolette R. Marak, MD, the clinic has a philosophy of providing high-quality, comprehensive, coordinated, and compassionate health care to all its young patients. Dr. Marak leads a team of expert medical professionals who bring their knowledge and experience together to create a service that addresses each child's needs, whether they're feeling scared about having their flu shot or suffering a serious medical problem. The team provides care right from the prenatal stage, through birth and caring for your infant, and on to the school years and the health needs of young teens. In addition to a comprehensive range of primary care services for children, Dr. Marak and her team offer same-day sick visits, on-site X-rays, health screening, well-child checkups, immunization programs, and help for children and parents who are struggling with developmental problems such as ADHD and mental health issues. Ross Bridge Medical Center Pediatrics is a safe and inviting health clinic where your child's health is the priority.

Beware!!! Ask questions!!! Do NOT trust this location!!! A quick visit to update prescriptions cost…read more$1000 out of pocket. No up front approvals given, no request for additional blood work, no mention of the multiple unrelated labs the nurse practitioner requested, just spent 10 minutes with staff and the bills keep coming. This has made $20 in medications unobtainable. Now I understand why health insurance providers keep raising rates like they are.

From the owner: Baptist Health Centers is a network of 43 primary-and-specialty care clinics across Central…read moreAlabama. We are here for you.