This review is for Dr Shruti. I am a patient with a complex trauma history due to an evil uncle who was our family dentist and for over a decade and performed drilling of cavities (20 total) and 3 root canals on me without numbing me properly, starting at a very young age. It created an intense fear of the dentist in me that leads me to having to wait until the pain outweighs the fear to deal with dental infections. It's awful. Dr. Shruti Lakhanpal has seen me twice now for emergency tooth extractions. She is calm, caring and incredibly good at what she does. She has made me feel safe and cared for at my very worst moments and for that I am so very grateful. Other dentists will try to push root canals on me, but she understands that with my trauma- that's just not possible. She's a talented dentist and a really good person and if you're like me and have deep dental trauma - I highly recommend seeing her. Her calm energy will make you feel safe. Thank you Dr Shruti! You are magic! read more

A very efficient and communicative dental office! My first appointment with Dr. Shin was last week, it was super quick & very thorough. I don't think I've ever had the opportunity to learn about gum pocket depth the way I did here! Today I had my cleaning with Lucien. I was done in less than 20 minutes! He explained every step thoroughly and even explained what options I have if I ever wanted to fill my tooth gap. Also, this was one of the most thorough cleanings I've had in years. My previous dental office was a big corporation, I'm not sure if alameda landing is private, but it sure is great and the staff seem a lot more relaxed here. Both times I only waited about 10-15 minutes to be called into the treatment area/exam room. A huge difference compared to my previous 1 hour+ waits at my old dentist. read more

Alameda Landing Dentistry - General Dentistry Near Me - Alameda, California

Only got through 1 appointment for basic cleaning and they tried to upsell me fluoride that I declined 3x and still tried to give it to me on the day of the cleaning in which I declined because I didn't need it and they just wanted me to pay out of pocket. After my one & only appointment they tried to charge my insurance for $88 and $40 for me to pay out of pocket for "dental instructions" that I never got. I confronted them today and they are all acting surprised as if they don't operate like that. Nah! They reviews definitely say different. This place needs to stop trying to get over on ppl. I can only imagine how many times they've gotten over and taken advantage of the elderly or ppl who don't read. They need to be shut down for being shady!!! read more

I have been charged for consultations that did not actually happen. They have screwed up the insurance twice, once directly in front of us, leading to lengthy phone calls to insurance to clear up. Needless to say, we're going to be contacting the state dentistry board about this place. No service, dodgy insurance claims. I came in once in great pain and the dentist did not open my mouth or examine me in any way. She offered me ibuprofen and charged me $102 for not looking in my mouth, and giving me a prescription for a thing that is already in my home. read more

Very good communication. Sensitive to my financial situation. Great personalities! Not too much blood or pain. read more

I had a poor first experience at this location. I waited 24 min before being seen. Multiple people who came in after me were seen before me, I was patient thinking maybe they were late for an earlier appt than me. When I was seen they did x rays and then I waited about 10 min before the doc came to do an evaluation. After that, I waited another 10 min before someone came and said I have to reschedule to do my dental cleaning because the hygienist was on lunch break....... I don't know why they would plan a lunch break in the middle of an appt and no one else was available to cover them during their break. I was quite disappointed for my first experience. read more

I would avoid this place like the plague. They have zero respect for your time or appointments. Their schedulers need so serious help. They called at 430 PM the day before to cancel a 9 am appointment. Their reasoning was ridiculous and something they could have caught months ago. Do not waste your time here. read more

should've read the reviews before wasting my time at this place. They wanted to charge my insurance $1500 for x-rays, on top of that wanted me to pay $50 out of pocket for a copayment. Be careful with this place read more

Alameda Landing Dentistry - me running far away from these crooks. - General Dentistry Near Me - Alameda, California

I also did not read the reviews before making an appointment and had the same experience as the rest. I am a new patient and made an appt for a regular check-up/cleaning. After xrays & checking the measurement of my teeth, I was told that I will need to come back twice for a deep cleaning since they do them one side at a time. When I told them that I expected a cleaning today, they said it can't be done and that it will cost me $800 after insurance pays. Then they gave me a discount of $300 to sweeten the deal. This place is a waste of time. Go to Dr. Bryan Hynes in Emeryville. He's a no frill, honest dentist! read more

People, unless you're teeth are hurting, you don't need painful stuff done. Get a second opinion.

I had a wonderful experience with this practice yesterday. Dr. Chung was caring, professional and knowledgeable. Her support staff is wonderful! The front desk is very sweet and welcoming. Both of Dr. Chung's RDA's were lovely as well. I am surprised by all of the negative reviews. I am a healthcare professional myself and am 100% impressed with this practice. read more

Dr. Lakhanpal was gentle, kind and made the cleaning easy. Staff is great too. Highly recommended!

Unfortunately I thought I would be leaving a good review for this dental office specifically dentist Jennifer Shin but it is not. I will say that I was checked in on time and did not wait long to be called back for my scheduled service. The front desk staff was kind and patient with me as I had many questions. First off I know what my dental needs/concerns would be when I made the appointment however what I did not appreciate is trying to be upsold on services. As a new patient establishing care and how you are initially treated is very important. As a dental provider to complete my exam and then not tell me what my treatment plan would be but have another staff person come in to up sale me is absurd. I was only offered the recommended treatment by the dentist which was $739.45 higher than what is covered under my insurance and what my out of pocket fees would typically be. I then told the financial person I was not quoted this price in the past and she proceeded to ask me who quoted me the price. Rather than sharing the other cheaper option that was on the same form she was showing me the higher price and where she ran my insurance. Dentist Jennifer Shin then talked to me in a condescending way and telling me "other dental offices do things differently" which doesn't matter because my insurance remains the same and I should have been given the different options and then allowed to make a decision. Then I asked her if she was refusing to complete my cleaning. Her response was "I'm not sure if I do your cleaning if your insurance will cover the deep cleaning . " Excuse me you sound ignorant... she knows good and well basic cleanings are fully covered by my insurance ( mind you she is a part of my provider network) and deep cleanings are partially paid through insurance. It was very disappointing to have this experience. I would suggest people be fully aware of your dental coverage before going in here so you know the difference services and associated fees. read more

Dr. Jennifer Shin was very friendly and straightforward with what I needed to get done. They come in after the doctor puts the treatment plan together to talk about the cost and you don't have to get everything done at once, you can choose. I had a good experience at this office! read more

I was a patient of theirs and had 2 teeth extracted, which I believe I only needed one extraction. I asked for a dental record for proof and never received one, which I asked for by certified mail. This place is a scam artist establishment. I have seen these places before. They are a money-making business and ask you to pay for services you do not need just to make money. They also see multiple patients at one time, and you have to wait for your dentist to go back and forth to other patients while you wait. I waited hours for a regular routine. They told me I needed deep cleaning; at my new dentistry they have not told me at all that I need deep cleaning. Do not trust this place they are out for money at your cost of health. I am an author of two books, certified K-12 CA teacher, and military spouse. Buttke Sensei read more

DO NOT WASTE YOUR TIME! They're only interested in upselling and flat-out refused to provide a standard cleaning. I came here because this place is covered by my insurance. They took a LOT of dental images (probably to squeeze as much money from insurance as possible) and then parked me in chair for a bit. The dentist came, did a quick look and poke, and recommended a deep cleaning. About ten minutes later, in comes one of the front desk staff to go over the cost of the deep cleaning. Came to over $1100, so I just said I'd go with the regular cleaning. She said they wouldn't do it, and when I pushed back as to why they couldn't do the regular cleaning she went off to get the dentist. I ended up leaving because I'm not going to end up stuck with a place that won't provide the BASIC service they exist because they want to make more money. read more

I had a good experience here for a cleaning, and a root canal. However, I ordered a night guard 3 months ago and after no updates I called three times yesterday and the front desk staff couldn't check the status for me (no promised call back). Today I called again, and they finally tell me they lost the impressions I took of my teeth, and I need to come in again to do them again, then they will order the guard. They only have appointments until 3:30 and I work everyday until 4pm. They never called me to tell me they needed new impressions and appear to have had no intention of setting this right. The guard is $130 not covered by my insurance, but is something I need. Additionally the impressions are not fun to do, they needed to do three tries last time, the plastic piece hurts my mouth when it presses down, requires yucky plastic-ish stuff to sit in my whole mouth and hold still for like 10 minutes. It's very uncomfortable and you can't breathe out of your mouth, makes me gag, and it tastes terrible. I've requested they have a staff member or dentist make an exception and stay later to remedy this situation. TLDR: So 3 months, no night guard, and now want me to come in again on my own time to fix their mistake. Please work with me to offer an appointment after 4pm and I will change my review. Update: I really appreciate the quick phone call to schedule me for the dental impressions this week in the afternoon when I'm off work. I wish I had some communication that this was even an issue, but I'm grateful that I can finally get a step closer to having a night guard. I have added a star and can update the review again when I get my night guard. Thank you! Update 2: my retainer arrived quickly and it works great. I've added back a few stars. read more

If you're black go someplace else, I was treated with substandard care I had to ask for a prescription for an infection that the dentist knew about. I asked why she didn't prescribe it to me without me asking and she said she didn't think I needed it. I asked why not? My face is swelling and Im in pain. She said you don't have a fever or chills and I explained that she never asked and that YES in fact I do have the chills and I wake up with night sweats. After that she just said ok and walked away while referring me to someone else. On my last appointment I was in Brazil and had to cancel, she mentioned to me while I was in her hair "yeah try to make your appointments". read more

Alameda Landing Dentistry - General Dentistry Near Me - Alameda, California

Unfortunately, I did not read these reviews before my first appointment at Alameda Landing Dentistry. My experience was exactly the same as others have mentioned. When I returned for a teeth cleaning, I was told at the front desk that I would have to pay the $1,000.00 plus before the appointment for a Deep Cleaning. I was shocked. I asked why I needed that and they told me that I have periodontal disease. The dentist I had seen previously NEVER said that and I refused the treatment. Beware! I went there because they are on my insurance list. DO NOT USE ALAMEDA LANDING DENTISTRY. BEWARE! read more

Good experience with the front desk. I believe her name was Sam. Love her vibe super easy check in. She thoroughly explained everything to me and helped me out with important factors. Kind lady but super informative. read more

This is a dental mill, they only care about making money off their clients. They will look for procedures to perform whether they are essential or not. Also their billing is unreliable, I was billed for a cleaning even though my insurance covered it. When I called the office manager she never returned my calls and was never available. I wanted a simple cleaning but was pressured to do a deep cleaning when I refused Dr. Myung refused to do the basic cleaning. Look elsewhere for dental care! read more

Both my spouse and I have gotten dental cleanings here twice. We went separately and afterwards we realized we'd both been treated the same. It was just bad. We both felt like numbers and did not get thorough cleanings. Also, they have canceled two of my appointments a few weeks before. The first reason was that the doctor was going to be in an emergency. Like how would they know an emergency 2-3 weeks out? That seemed like a downright lie. The next cancelation was the week after New years and apparently "none of our doctors are going to be here that week" - isn't that something that is known way ahead of time?? Anyway, I need a new dentist in Alameda. Anybody have any recommendations? Because I'm never setting a foot in Alameda Landing Dentistry again. read more

Read the 1-star reviews. They're real. The first appointment was hurried but fine. Not my favorite but one of the few places that accepted my current insurance. 6 months later, I had my second appointment which was a cleaning. My insurance had changed but they didn't inform me that they didn't have it figured out. So I showed up and essentially my appointment would have been canceled or I would have had to pay out of picker except I got my insurance updated there bc my HR rocks. Then I waited an hour for my appointment. This could have all been avoided if they texted or called me (which they didn't even though they said they had records of leaving a message - nothing was in my phone). They could have even canceled the appointment, you know, put the ball in my court? They definitely should not have sent me a confirmation text with no indication that there were any insurance issues. This isn't the problem though. I got my dental appointment where they did a perfunctory cleaning. Then told me I needed to replace a filling and get a retainer (I read a few other reviews and it seems like it's normal for them to recommend extra treatments). They asked me to wait for a consult, so I did.... but I sat ignored for 20 minutes before just letting myself out. THEN, I get a bill delineating a bunch of services that I did not receive. See the photo. I literally only got a cleaning bc they didn't take photos since I had gotten X-rays in the previous appointment. But somehow they charged me for a litany of images that they do not have. And now I'm on hold waiting to talk to their understaffed billing office. Oh great. 12 minutes passed and the phone hung up on me. read more

Alameda Landing Dentistry - They charged me for all of these services when I only got a cleaning. Shady!! - General Dentistry Near Me - Alameda, California

A rip off dental office the co pays ridiculous. And unfriendly and arrogant receptionists. Go somewhere else and you will save your $$$ and have a better treatment read more

This is my dental office of record. Been at the same job for 20+ yrs, and always had dental coverage. The last time I was at this office was for a painful toothache. I paid for the office visit, got an exam, x-rays, and was referred to California Oral Surgery in Alameda. Alameda Landing Dentistry prescribed pain pills and sent me on my way. Straight forward treatment for a painful situation. Located in the Alameda Landing shopping center, free parking. read more

I had the same experience I see others have also had. I went in for a regular cleaning and the dentist did the check and then recommended a deep cleaning and I told him I'd rather just do a regular cleaning today and then a deep cleaning so either day when I could afford it. the insurance lady came and said I needed to get the deep cleaning and I explained the same thing to her that I didn't want to do it today and said I'd rather do the deep cleaning another day and she said if I didn't do the deep cleaning my insurance wouldn't pay for the regular cleaning because I would be "neglecting what the doctor said I should do" she told me I could apply for a credit card with their dentist and my payments would be cheaper and I told her I didn't want to do that. I took the day off and could not even get a basic cleaning. this place feels like a scam they were just trying to get me to pay for the deep cleaning. I'm mad I wasted my morning doing this. Also, they ask me to come in 15 min before my appointment but I was waiting for 40 minutes and then another 25 min to get X-rays done. I won't be going here again. read more

Do not use perfumed spray in the office. Had to wait outside as I could not breath. Also don't schedule a time that cannot be met. Waiting outside in a cold morning. read more

Rip off! Unprofessional, untrustworthy, corporate Jakes. Staff is nice enough, but don't expect a call back or response to an email. Seems like this place is after your out of pocket costs more than your insurance coverage and that seems wrong. Smile Generation is the owner of this place and it seems a big part of their business is lending to people needing dental care outside of their insurance coverage, so it makes sense that their offices would pressure patients into excessive procedures. Do your homework, read some reviews before going here, I wish I had. read more

Please read this review!! & TRUST THE 1 STAR REVIEWS!!!! It should be 0! Avoid this dental practice at all costs. Do not be misguided by the clean waiting area and "friendly" front desk staff and fancy equipment. The other reviews aren't lying when they say this practice is an absolute scam and their pricing scales are extremely questionable. I've put off this review for 3 months because I wanted to wait until my reimbursement, but I will go into the full details now, including my quotes. I had 2 separate appointments - one on 11/22/22 for a deep dental cleaning (which I paid out-of-pocket $545). They ran their prices on their computer for "insurance" prices that were completely out of line from what Cigna DHMO indicated my charges should be. They insist this was the adjusted insurance price, claiming "without insurance, it would be $853." Same thing with my appointment on 12/12/22 for wisdom teeth extraction (which I paid out-of-pocket $2,561 via Smile Generation Credit). Again, "without insurance, it would cost $4,663". For both appointments, they wouldn't honor my patient charge schedule. Their excuse was literally "Cigna doesn't always follow their charge schedule for those prices, so we can't go based off this Patient Charge Schedule. We go by what the computer says." So basically that Cigna has false advertisements. Let me give you a specific example. My Cigna insurance indicates 15 min of anesthesia should cost me out-of-pocket $80 per 15 minute increment. Alameda Landing Dentistry charged me $287(!!!) per 15 min increment (and my procedure was 1 hr, or 4 increments). So right there alone is already $800+ difference!! Altogether, I paid $3,206 upfront. And even apart from this, I had 2 pages of additional recommended unnecessary services that I declined. Let me add that I absolutely needed to have the procedure done, hence why I accepted the appointment. I consulted with Cigna to verify my patient charge schedule and we discussed a complete itemized breakdown of what they would cover at Alameda Landing Dentistry based off my quote. Cigna also verified with me that they are in-network and would issue the dental office the payments per my patient charge schedule, so I knew I'd be issued a reimbursement. Cigna also helped me file complaints and handled all my appeals. Come February 6, Cigna completely handled everything on their end, including having sent ALD the EOBs and financial letter indicating I was owed a reimbursement. Cigna also informed me that they had 30 days, max, to issue my refund upon receiving their letter. Cigna processed the claims directly from Alameda Landing Dentistry, and my patient responsibility between both appointments in the end was only $1285. Do the math. $3206-$1285=$1921. SO ALAMEDA LANDING DENTISTRY OWED ME $1,921. That seems like a crazy overcharge considering they "gave me insurance prices". I spoke with their receptionist Iris, who insisted she didn't see anything on her computer indicating an overcharge or that Cigna informed them they owed me. So she messaged their office manager Sharlain, who called me the next day. I sent her a copy of the letter I received from my insurance regarding their Overcharge fees and she confirmed she saw it on her end as well. Interesting that Iris didn't see it, supposedly, though Iris also stated "I'm not comfortable with handling reimbursements". Sharlain finally agreed to issue my refund and submitted the request to corporate. I asked if it would be via check, she had to check because, in her words "I don't submit refunds often". (no surprise there) It's just crazy that I would be due for such a hefty refund; how is it okay to overcharge me nearly $2,000 at the time of rendered services???? FYI - today is 3/8 and ALD told me that I should get my check in the mail by 3/17, which is 2 weeks beyond the 30-day deadline Cigna gave them. My advice: look elsewhere. If you decide to put up with ALD, SAVE ALL YOUR DOCUMENTS. ASK FOR A PHYSICAL COPY OF YOUR ESTIMATES AND RECEIPTS (I had to ask for printouts, otherwise, they just went over it with me, had me sign, and took the papers away). FOLLOW THROUGH WITH YOUR REFUNDS. But really though, avoid the headache altogether. Between Cigna and ALD, I must have spent close to 15 hours on the phone over the past 3 months with follow ups. I will say this though: Dr. Oz Simel was fantastic. I had an easy recovery following my extraction; he is one of their CONTRACTED providers so he isn't solely an ALD oral surgeon, and Cigna also verified that he is one of their covered providers as well since he provides specialty services. Contrary to Dr. Simel, Dr. Van Stryk was the dentist who did my cleaning, and it wasn't a pleasant experience. She was pretty rude and sounded very judgmental, also rushing through my cleaning. Can't remember the name of the dental assistant, but she was nice. I will say, however, she had long acrylic painted nails, which I'm guessing goes against OSHA/CDC standards. read more

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On 1/27/2025 I went there for making a crown for my #18 teeth used my delta insurance. They wanted me pay $800. Later I checked my delta insurance statement (Delta dental pays $1164, patient pays $380). I showed them the Delta insurance statement and asked for refund the overpayment $420. They said the manager Joan will call me back , but never. I called them many times but they said at the time Joan was not in the office read more

This place is a joke! I just got a bill for annual exam for $764 for your office taking X-rays. We went in for a cleaning and that didn't happen. I complained and asked not to be charged for what they called a cleaning (she polished my daughters uncleaned teeth and thanked us and that was it) because I needed to take my daughter somewhere else to get an actual cleaning. You didn't charge me for the cleaning but up charged me on everything else. She has braces so it's a big deal. This place is not professional and your team is sooooo inexperienced and not capable of taking care of teeth. I would never recommend this place and since I work for Anthem, I will be letting my dental team know. read more

I hadn't seen a dentist in years and Dr Jae Myung and his team made me feel so welcomed!

Over charged $1,341 for dental work. I filed a claim with my dental insurance provider. It took several months for the insurance to investigate my claim and I finally received a notice that I was due a refund of $1,341. They allowed Alameda Landing Dentistry (30 days) to issue a refund. After 34 days and no refund I again contacted my dental insurance provider. After nearly 3 more months of back and forth with my insurance I finally received my refund. Adding insult to injury the same day I finally received my refund I got an email to get back on tract with my dental health and reschedule my teeth cleaning appointment. As If!!? read more

Wow. I am so sorry I did not read any reviews before going to this 'dentist'. I had a very similar experience to many of the reviewers here. I reported them to the board, and hopefully something comes of it. I would give zero stars if I could, but I do have to say the desk staff were very nice. read more

This place has quite the history of scamming customers. They will rip you off for simple check-ups and cleaning that is covered by insurance, but will try to make you pay for bogus charges. I thought I was the only one but I read others' experiences and realized it's how they conduct their business. Therefore, I feel there needs to be legal actions that should take place soon. read more

I actually had a very positive experience at Alameda Landing Dentistry! I found it to be much better than Western Dental, especially at the insurance level / price point where I am at presently. Recently I switched to Covered CA for my healthcare needs, including dental, and Alameda Landing Dentistry really saved me and my smile! I needed crowns and they put in a set of 4 *gorgeous* teeth that have completely revamped and revitalized my smile, post-jaw surgery. Thank you, Dr. Myung and Melanie and Team! read more

AVOID AT ALL COSTS. I'm going to report this practice to its parents company and the Board. This is the dental equivalent of a used car lot. You will be mercilessly up-sold, lied to about your own health, and treated very rudely. I wanted to get a regular cleaning, and the front desk informed me that my $59 new patient special (x-rays. Examination, and teeth cleaning) might not include a cleaning if the doctor decided I shouldn't get one. I asked for a consultation with Dr Kim and explained what I wanted. He said he had to make a diagnosis before determining whether I needed a regular cleaning or a deep cleaning (which is an additional visit and a charge of between $800-2,000). I said I knew I needed deep cleaning because I have had 3 before, but that for now I really needed a regular cleaning as part of my dental maintenance hygiene. He interrupted me at one point to say, "You're a nurse, right?" (I'm a healthcare consultant). He patronizingly explained that he could not do a regular cleaning if I needed deep cleaning (he said. "It's like needing stitches or needing a band-aid" This is simply not true, and it is not consistent with any credible dentist's practice. I'd love to see this place shut down. It exists to rob people and charge them for procedures that should be represented as optional on top of regular, good maintenance like, you know, dental hygienist cleanings every six months. read more

The bill had a strange line item for $35. I suspected it was fluoride, which is covered by my insurance, so I called them to ask about it. They said, don't worry, I wasn't charged for fluoride, so then I asked them what was this charge for? They conceded they had no idea. I asked if I was charged for something that they truly had no clue about, and if so, if they could give me my money back. Again, they conceded they didn't know what the charge was for, but refused to take it off the bill. We will never be back. Losing a potentially years-long household of customers over $35, what does that say about their care? Avoid. read more

This place treats you like an ATM not a patient. There was a lack of transparency in pricing, an aggressively/pushy sales approach, they would not give me a copy of the cost estimate, and then overcharged me by 50% for replacing a crown. Additionally, the temporary crown fell out twice. read more

My actual dental treatment was fine. The one star is for their billing practices. They overcharged me by$81. But at the time I was in the chair and needed the treatment so I said I would straighten it out later with my insurance. Insurance confirmed I was overcharged and communicated this to the dental office. They agreed and refunded me. I thought it was all settled until I got a bill in the mail today for the $81! That I do not owe them and they admitted I do not owe them! read more