I had the honor of using Passion Hospice when my dad became ill enough that we knew it was about…read morecomfort rather than anything else. My father, sister, and I were a part of hospice for over two years. During that time, Passion spent time caring not only for my dying father, but also for my sister and I. I remember when we first met with Passion, they talked about building a relationship with the care givers and the family. I truly felt like my dad's nurse, Desi, and his aid, Ellie, cared for and about my dad. They were there bc whenever we needed anything or had any questions. Desi was excellent with keeping in touch and answering any and all the questions we had. I know my dad felt very comfortable with the Passion team. If I had to use hospice again, I would use Passion for sure. The people that work there are angels sent from heaven. Thank you from the bottom of my heart.

Passion Hospice In-Home Care has been a true blessing for our family. My elderly mother, who has…read morebeen battling vascular dementia, has received exceptional support, care, and compassion from their dedicated team for showering, medication, and wellness check-ups, and incontance supplies. I highly recomend you call Nick Dantonie, Comunity Organiser to meet your families needs.

The San Antonio location is under new leadership and has a very caring and compassionate team.read more

Dear Christus VNA, I…read moream long overdue for writing this post, as my mother passed away Thanksgiving night of 2021, but I would be out of line if I did not. First, to sum up your care...simply outstanding from start to finish. For those looking to transition your mother to live with you, that process was seamless. My mother moved from Mississippi, where she was under hospice care, to TX, and the transition of service never missed a beat. When she arrived, everything was here waiting on her, to include her bed (already set up). Throughout my mother's six months of survival after she arrived in San Antonio, CHRISTUS VNA were extremely professional and caring, from the nurses, care providers, social workers, chaplains, etc. Whenever I called to ask questions or report an advancement in her Alzheimer's stages, they were at our home within 24 hours of my call, if not the same day. My wife is actually a nurse, but there is something special about having a hospice nurse to assist you. I know all experiences are different, but I simply had to share this organization made my mother's remaining moments special, and comforted us as well. May God Bless your entire staff. Paul A.

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

Bad experience with new staff and nurse sitting doing nothing! Today we went to clinic since I've…read moretexted and called to make appointment, but no luck so I went in today.... We have been bringing our grandson to BWell Clinic for years, so it was very disappointing to see how much negatively the experience has changed. We went in recently and were told that they no longer accept walk-ins and that we needed to schedule an appointment. We scheduled one, but after what happened, I asked to cancel it. Our grandson is autistic, and while we were there, he was having an episode and became loud. Instead of showing compassion, patience, or understanding, the nurse immediately told us that when we come to appointments, we need to be "safe and control him because we have other patients." As his family and caregivers, we know how to care for him and handle his behaviors. He has been coming to this clinic for years, and the previous staff knew him and treated him with kindness and understanding. I asked to speak with the nurse in charge, Derik, because I wanted to address the situation appropriately. I was told he was with another patient and would be out shortly. Unfortunately, the nurse left the conversation without showing any understanding or compassion for the situation. Her attitude was extremely rude and inconsiderate. Working with patients, especially children with disabilities, requires patience, compassion, and understanding. We did not feel that was demonstrated during our visit. I ultimately canceled the appointment. After years of coming to BWell Clinic, it is very disappointing to leave feeling unwelcome and judged. Based on this experiences we , we will not be returning. Clearly nurse is in the wrong profession!! When Mr Derik came out she pulled him away to avoid him from speaking to me. Adding more wait time.

I would very happily encourage anyone in need of compassionate hospice care to call OpusCare. The…read morepersonnel are incredibly and eminently qualified, and are able to meet all your needs. Having both parents in need of care was such challenge, I felt overwhelmed and out of control. After I met and talked with Michelle Ballero I felt hopeful and optimistic for the first time. She is a Godsend, energetic with a beautiful spirit and an absolute total knowledge of what to do to help those who are struggling and lost. She knew what we needed and made sure we got it. Our admitting nurse Melissa has great empathy, and even put my mother at ease. Both handled my parents with genuine care, confidence and competence, and I'm SO glad they are there for all of us. Thank you Opus Care, if you had a billboard I would gladly wear it! Sharon Lofton

Michelle and staff were wonderful, Michelle from the start was attentive, caring and really…read moreunderstood the Kai. The we were all going through, every question I asked was answered promptly. The nurses were amazing. Thank you for caring and helpful, my family truly appreciate your support. I highly recommend Opus and Michelle thank you so much for your undivided attention.. you and your team are simply amazing!

I wanted to say how very pleased I have been with the care that Companion Hospice gave the care to…read moremy husband. They went above and beyond..My husband was very ill with Ataxia and was bed ridden. Companion took care of everything... Every one from Mary the administrator,Jackie the social worker, Leonard the Chaplain,Anna our wonderful CNA, Karen our RN and then Jeremiah were so awesome!!!I cannot forget Melissa,who came when Bill passed, she handled everything for me ..I just wanted to say THANK YOU SO MUCH!!! They are like family to me and I will never forget any of you....I love them all.....

Companion Hospice was our choice to take care of my sister-n-law in Jan. 2024. I can not say enough…read moregood things about the care and support they gave us! Mary, the Administrator, is amazing! She always does what she says she's going to do and was there for us anytime we needed her. She treated us like family and fought for my sister-n-law's wishes. She is very knowledgeable, being a RN herself, and helped us better understand the current medical situation of my sister-n-law. Mary's main goal was what was best for the patient not what was best for the medical companies involved. Jacqueline, social worker, is such a sweetheart. She helped us with all the paperwork, making everything smooth and easy. Even coming on very short notice when we realized there were some legal forms we needed notarized and completed quickly. Noelia, one of the RN's, is so kind, loving and supportive. She genuinely wants what is best for the patient and works hard with the facility that the patient is in to get the best care for the patient. I once again was in a position to need hospice for a family friend just yesterday and called Mary early on a Wednesday morning. She quickly got back to me and within a very short time was personally at the hospital helping us get the patient into a hospice facility. Even before she could physically come to the hospital she was already working on things for the patient. Everything was quickly and smoothly handled, by early that afternoon the patient had been transported to a beautiful Hospice Facility and made comfortable. When you are in a position that you need a Hospice company to be involved in your loved ones care, it can be scary, emotional, confusing and overwhelming. But I can say that all the staff that helped us from Companion Hospice made both times for me simple, smooth, stress free and I was comforted, educated, supported and extremely well taken care of. I highly recommend them!

Vitas staff lacks experience with diverse cultures. My family was not given the courtesy of…read morerespecting our beliefs. I was often told they could not supply my loved one with supplies which forced me to buy my own. I requested my loved one receive medication for possible UTI, but it was denied. In the end we left Vitas due to lack of empathy, not working with the family, and excessive out-of-pocket costs.

My father was transferred to Vitas after 5 weeks in the hospital. He passed less than 24 hours…read morethere. The staff were amazing and helpful. Since my father served in the Army they offered to play Taps and honored his service with plaque and U.S. Flag pin given to my mother. When the funeral home came to transfer my father they draped him with a U.S. Flag and everyone in the hallway paid their respects while Taps played and fellow Vets were saluting and others with their head bowed as they escorted him to the funeral home. Thank you for making us feel so special and important for the short time we were there.

One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.