The Atlanta Texas team is awesome. The nurses aid April Martinez goes way beyond her job duties…read more she cares for everyone of her patients. she took such good care of my father in law and he never went without anything. When no one else could get him to shower April could. when he was being ugly to her she still treated him with love. Billy Skidmore was his nurse and he was always just a call away. He never once failed to not come. when my father in law passed away Billy was right there with me until my husband showed up. Lorraine Cherry is the director I believe and she always helped make sure things were done right. she I believe hand picked her staff. Nathan Hill was his chaplain and would pray with him and when he wanted no part of that then he would sit and play cards with him. I don't know what our family would have done without their whole team. Even the subs were awesome.

The Transcend Hospice team is very skilled and compassionate in meeting the needs of their hospice…read morepatients and families. The relief of knowing that they would be there for us through out our loved ones disease process is priceless. If you want quality care and to feel comfortable going through the end of life experience, call Transcend Hospice today. They will help lift the stress of the end of life right off your shoulders.

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

Vitas staff lacks experience with diverse cultures. My family was not given the courtesy of…read morerespecting our beliefs. I was often told they could not supply my loved one with supplies which forced me to buy my own. I requested my loved one receive medication for possible UTI, but it was denied. In the end we left Vitas due to lack of empathy, not working with the family, and excessive out-of-pocket costs.

My father was transferred to Vitas after 5 weeks in the hospital. He passed less than 24 hours…read morethere. The staff were amazing and helpful. Since my father served in the Army they offered to play Taps and honored his service with plaque and U.S. Flag pin given to my mother. When the funeral home came to transfer my father they draped him with a U.S. Flag and everyone in the hallway paid their respects while Taps played and fellow Vets were saluting and others with their head bowed as they escorted him to the funeral home. Thank you for making us feel so special and important for the short time we were there.

I'm very happy with the service and care provided to my mom. they are always attentive and pay…read moreattention to our needs.

I love working with this hospice company, my nurse was extremely tentative and careful to our…read moreneeds. This is a wonderful team that work hard to deliver top quality service!

[the backstory] I've…read morebeen suffering from a major hip problem due to Osteonecrosis for a couple years. After a pretty severe fall, the "I can deal with it" turned into a significant hit to my quality of life. I could no longer walk without a cane and insane amounts of Oxycontin twice a day. I put up with the cane and Oxycontin through 4 MRIs, 3 CAT scans and more x-rays than I've ever had in my life. After 11 months of different surgical teams, they finally decided that I needed a total hip arthroplasty. So I had my anterior anthroplasty done done by an amazing and talented team of surgeons. I went into surgery at 0730 and was convalescing in my hospital room six hours later. When the physical therapist came in to evaluate me a couple hours later (about ten hours after the start of my surgery), he was happy to see me using a walker to get from my bed to the latrine and back with little assistance. Fast forward to the next morning. After a visit from the surgeons and anesthesiologist, I was deemed ready to be discharged. And I was very happy for that diagnosis. Happy, that is, until my insurance company said I'd be discharged to home. Wait, what? Home? I could only get out of bed with assistance, walk twenty feet with a walker a considerable pain, and the insurance company was sending my home? WTF? So I called the mediator to ask why would I be sent home to a 100 year old house with poor access to necessary facilities (toilet/shower). After a lot of back and forth. insurance company relented and offered a week of in-patient physical/occupational therapy. [end backstory] I was released from the hospital and transferred to Select via ambulance 36 hours after surgery. I don't really remember much from my arrival except that the transfer from the ambulance gurney to my private room bed was painless. Since I was transferred on a Friday night, there wasn't a doctor to greet me, but the entire staff made me feel welcomed. My first night in Select had a visit from an RN every two hours to check my vitals, assess my pain level, and provide prescriptions as required. My first full day in Select was pretty amazing, with the entire staff checking in on me on a two and four hour schedule. The nursing staff helped me stay in front of my significant pain with immediate and long lasting Oxycontin. I was kept on a four hour schedule of pain medication for the first four days in rehab, then as warranted. Even though I arrived on a Friday night after closing time, I was scheduled for physical and occupational therapy the next morning. I had my OT first thing in the morning just to see how I could take care of myself (getting out of bed, walking, going to the bathroom etc). Obviously I needed a lot of work on those items. The OT set goals for me to meet over the next five days (get out of bed without assistance, walk to the bathroom without assistance etc). Then I had my PT appointment. The PT, like the OT, assessed my abilities and set goals for my stay. [I should mention that 90% of the PT/OTs are bona fide doctors. Don't let their youth fool you.] I had an initial PT/OT on my weekend arrival, but then was assigned a dedicated PT and a dedicated OT for the rest of my stay. Both of them were amazing. I've never been in a rehab facility, and only have memories of a grandparent being in one. If I was sent to a rehab facility like my grandmother, I would have been a sad camper. Her [my grandmother's] rehab facility smelled of urine, was staffed by angry people (angry to the point of caustic) and was a horror show on every level. Select really changed my mind about what rehab hospitals can be. Every.single.person I came into contact with, from my assigned MD, to RNs to PTs and OTs to CNAs and housekeepers to kitchen staff were incredible. I complained about the first meal served to me and received a visit from the kitchen director to figure out what I needed over the course of my stay. I wasn't quite ready to be released after my first five days, so the in-house advocate worked on my behalf to extend my stay for another five days. She even set up all of the home care devices I needed upon release to my house. Here's the bottom line about Select Rehabilitation Hospital. I told my mom and her husband that if they ever needed to in-patient rehabilitation, this is the place they should advocate for. Select has a top of the line rehabilitation staff, an amazing support staff (MD/RN/CNA/Kitchen/Housekeeping) that provides a positive and whole-person approach to the rehabilitation process. After less than one month from a total hip arthroplasty, I am virtually cane free (except for long walks), thanks to the dedication and professionalism of the staff. I should add that there were patients in worse shape that me that I witnessed amazing improvements in their physical abilities over the short time I stayed here. Highly recommended.

Pretty inept administration staff. They bungled our in processing with our insurance company…read more They wasted 24 hrs and after insisting with them about it they came back with a "oh, sorry, we won't be taking you at our hospital..." Pretty bad.

Dr. Mark Fredrickson is an asshole. Everyone else I have ever talked to is so nice but that man is…read morea prick! He is not personable and had no intentions on helping with a problem I had and was completely rude on the phone and I do not care how vulgar I can be at this point he really got under my skin and was probably the most unprofessional doctor I have ever talked too.

The facility is first rate. The staff is friendly and responsive. The doctors and therapists are…read morevery good. The food is remarkably good, especially considering the size of the kitchen. So how does a 5 star service business deserve a three star rating? Its called integrity or a lack of it. When your sales rep, the face of the company is dishonest like M.G. who will promise you whatever he needs to to get your butt in their bed then your company condones lying. The math is simple 5-2=3.

When my 90 year old mother was discharged from the hospital, Suncrest was there to smoothly…read morecoordinate the transition to home hospice care...medical equipment was ready in her home when she arrived, and the service was simply outstanding throughout. The nurses, CNAs, and the entire hospice team was, to a person, simply fantastic. They were all professional, kind, and very compassionate. I cannot recommend Suncrest highly enough if you should ever require hospice services for your loved one.

My wife's aunt lived with us until she passed on 3/29/24. Suncrest provided the hospice services…read morefor her, and they were professional, efficient, compassionate, and kind. I am an RN, so I know what great healthcare service is, and Suncrest went the extra mile to provide truly great service. I absolutely recommend them to anyone needing hospice services.

This company good on my part they do evxcellebt care will keep u informed of anything you have to…read moreask, very communicative loving compassionate and the have empathy the staff is wonderful and veryvre s respectst ful on the patient aswell as family

Circle of Life took great care of my dad in the last few months of his life. Without their help, we…read morecould not have kept my dad at home with us. And they were extremely patient with all my questions. The staff is genuinely caring, even coming to comfort us on the dad my dad passed away.