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    Alamo Orthodontics

    1.0 (1 review)
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    3 years ago

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    Caleb R.

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    Children's Dental Clinic

    Children's Dental Clinic

    3.5(12 reviews)
    62.9 mi

    We came to Children's Dental Clinic of Las Cruces for my son's first dental appointment. We arrived…read moreright after their lunch break for our 1:00 appointment. It was pretty busy at that time but the staff keeps it well organized so everything ran smoothly. The had 2-3 flat screen TV's playing Disney's Cars to keep the kids entertained. There were also plenty of art/crayon boxes and books to keep the kids occupied while they wait. Surprisingly, we only waited about 1-2 minutes and my son was on his way to the chair. The Dr. was great and explained the procedure for the 1st appointment making sure to keep my son as comfortable as possible as well as Mommy and Daddy. After he was seen , he was entered in a raffle for a free CD stereo (this office has been known to give out Sony PSP's in the past, too). He was also given a Peter Piper Pizza certificate for a free personal 7' pizza and drink. He also left with a goody bag with stickers and a toothbrush. Nice touch!

    Our experience today was incredibly disappointing…read more I took my children in for their routine dental cleanings, and before the dentist had even examined them, we were told they would not receive a cleaning unless I agreed to X-rays. My concern wasn't that X-rays are never necessary--it's that they were being required before anyone had even looked at my children's teeth to determine whether they were actually needed. As a parent, I believe medical procedures should be recommended based on the patient's individual condition, not as a mandatory prerequisite for a routine cleaning. If the dentist had completed the exam or cleaning and found something that warranted X-rays, I would have absolutely been willing to have that conversation. Instead, we were told no X-rays meant no cleaning. When I questioned the policy, the staff became argumentative and brought the dentist into the conversation. He explained that requiring X-rays was to protect him from liability. Respectfully, his liability is not my primary concern--my children's healthcare is. I should be able to ask questions and make informed decisions about my children's care without being denied a routine cleaning because I declined a procedure that had not yet been shown to be necessary for them. Families deserve individualized care, open communication, and respect--not blanket policies that leave parents feeling pressured into consenting to procedures simply so their children can receive basic preventive care. We left without my children receiving the care they came in for, and that is unacceptable.

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    Alamo Orthodontics - orthodontists - Updated August 2026

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