I don't know how to start sharing this comments on this section!…read moreBut I hope this will serve to the Administrators in that Hospital, which in fact it is a beautiful building, that they make take an action on this. Why this beautiful hospital do not have an Infection Disease Dr., specialist?? why???? why?? We have to go every single time to El Paso in Texas or in the best scenario to the only one Dr. in Las Cruces?? This is totally ridiculous, because not only will benefit patients from Alamogordo, Ruidoso and other surrounding cities, that may benefit to have a Infectious Disease Specialist. And moreover if that professional come here, which is a beautiful town, he will find not only a beautiful place to work, having his private practice and find a beautiful home to live with his family and have a clean and nice Office to see his clients here. Just pay attention to this information. I am a Social Worker and a Psychologist retired already. We need desperately an Infection Disease Dr., who may treat all variety of infections diseases, like TB, Pertussis, Covid, HIV/Aids, in between to many others diseases. Please Drs., pay a full attention to this message.! We will love to have one here in Alamogordo, New Mexico. You will be very satisfied living here and for sure your income will be surprising you, because not only you will have recognitions as the only one here, but you will be rich for sure. Regards.

HORRIBLE SERVICE! You sure can tell that the employees here…read moreare only here to get a paycheck. I have never received such horrible service and lack of care. They lie and document they call you when you never get a call or have a voicemail to confirm their lie. It takes nearly three weeks to get a medication refilled from their behavioral medicine department.... Which is the one dept you would expect to find a solid helpful care in. Pathetic.

I have been in most of the big hospitals in the US and the kindness I experienced here was…read morestunning. Nursing staff is caring and excellent, its a small medical center so they might not be able to do everything but they make what they have count.

I truly feel like I was tortured by ambulance staff. They excessively drugged me, and refused to…read morelisten to any of my requests. Both my arms are extremely bruised from their inability to properly stick my veins, and they seemed to be laughing at my pain the entire time I was laying on the ground begging for help. It is obvious to me that they only care about getting your medical bill as high as possible, before helping you. I truly am traumatized by their mishandling of my care, I doubt I will ever be able to fully restore my trust in medical professionals. Worst experience I have ever had.

I had to go to the hospital emergency room yesterday (3/6/2023) for a Urinary Tract Infection. The…read moreemergency room Dr. put in a catheter and told me to make an appointment with Dr. Smaltz to have it removed on 3/13/2023. When I called to make the appointment Dr. Smaltz said just wait until April 10 when I had a previous arranged appointment with him. He refused to see me sooner even though the ER Dr. said to remove it on 3/13. That's 4 unnecessary and painful weeks! I bet if he had a tube run up his penis and into his bladder he wouldn't be so smug, condescending and full of himself.

I have been at Mountainview quite a few times this year. Many tests. The hospital is so…read moreuncomfortable. I had a five hour test and couldn't walk for days because there is no place to sit comfortably. I've also found that this place is very dirty. The floor and bathrooms are gross as my grandchildren would say. Most importantly they' have not been accurate with reading of tests. This hospital needs a makeover desperately. DG

I honestly don't know how this place has 4.3 stars on Google. It's definitely not because of their…read moreEmergency Department. I went into the ED yesterday afternoon for chest discomfort being that I have past cardiac issues. Upon my arrival and the staff being notified about the chest discomfort I was told to wait in the waiting area until they have someone available for vitals etc. I waiting about 40 or so minutes just for vitals and an EKG. I was then sent out to wait an hour or more to be taken to a room next to the nurses station. While there, they put on the vitals cuff and pulse ox but didn't even bother to have me connected to the leads / monitor. Their Accredited Chest Pain Center must not be from the ED at all and another part of the facility. While waiting another few hours for blood work or even be seen by a physician I noticed employees (unsure if RNs, PCTs, etc) just chatting away and eating at the nurses station. I saw about 3 nurses doing all the work and honestly felt bad for them. After a couple more hours of waiting, I decided I would leave AMA and follow up with my cardiologist and another medical facility. I definitely wouldn't recommend this medical facility to anyone at all. I understand it's an ED and it gets busy at times, but for someone with past cardiac issues to wait for so long is ridiculous. The MV standing ER on north main is a lot more professional and attentive to their patients - not the main campus.

I visited your ER on 11/21 after a seizure and dislocated shoulder. I could not have been more…read morefortunate to have the help of the team that took care of me. Dr Patrick Connor, Rick (rn), Chad (rn), they were so accommodating , knowledgeable. They took over and made sure I got the help I needed immediately. I can't thank this team enough and everyone that participated in my care. They were amazing with gentle care. Thank you again for all your help! I hope the staff sees my review and they know how thankful I am for all that they did!

I'm an ER nurse from out of town and my daughter had a medical emergency that required an ER visit…read more The staff was so incredible. Dr Patrick Connor, Chad and Rick (both RNs) were beyond kind, knowledgeable, and provided the best quality of care. They took us back immediately and had several staff with us at all times. They were able to get us in and out quickly so we could resume our family vacation. As an ER nurse myself, I was worried about how quickly we would get seen and able to get back on the road. They were so professional and empathic and we didn't wait one moment for care. I can't thank this team enough. I'm grateful we ended up at this hospital!!

Note, I am now posting this a few weeks out from the visit but wrote this the same evening I…read morereturned from this ER. I thought giving myself some time to sleep on it would possibly change my feelings on our experience here, however my feelings have not changed. Background: this took place on a Tuesday evening following initial visits to urgent care on the previous Friday evening and Monday morning. The Dr. at the second visit to the urgent care advised "if your symptoms continue to worsen, please go to the ER to get a chest x-ray or CT." That was the primary reason we went to the ER so soon as I am aware that illness can last a week or more. My daughter's fever was worsening over time, and despite frequent hydration, she felt extremely dehydrated and was experiencing a headache that would not improve with ibuprofen or medication. I am appalled at the behavior and bedside manner of most of the employees at this ER. We were first met with the front desk RN, Mayra. When we arrived, Mayra was mistreating an individual asking them "so do you have high blood pressure or high cholesterol? Diabetes? Which is it?" or things like "that's NOT what I asked you" in a horrible, angry tone. I should have turned around then and left but I was concerned about my child and did not want to risk going elsewhere with a longer wait time. Once she was done disrespecting that individual, it was my child's turn. I began to speak to Mayra and was going to explain "I know my child is 18 years old but also understand that if she requests, I can speak on her behalf" however I was interrupted by Mayra who immediately stated "I NEED to only speak with her. She's 18." When my daughter spoke with Mayra, she was extremely condescending disregarding anything my daughter expressed she was dealing with by minimizing or disregarding symptoms mentioned. For example, my daughter expressed that she was experiencing a painful migraine so Mayra asked "do you have a history of migraines?" to which my daughter replied she did not as she does not have chronic migraines but HAS experienced migraines before. Mayra replies "ok so then you have a headache." When asking her medical history and when my daughter did not answer quickly enough, Mayra responds "YOU KNOW THINGS you might be medicated for? Like diabetes, depression..." My daughter said "oh, yes I do." Again, she was not feeling well and (side note, my child is autistic so the line of questioning was being answered to the best of her ability!) so she just answered the question as a yes or no. Mayra looked annoyed so I answered, "depression, she takes..." Mayra interrupted stating "I DON'T NEED TO KNOW WHAT SHE TAKES." Yikes! She then proceeds to give my child the pain scale instructions stating "Ok, so how bad is your pain on a scale of 1 to 10 and I mean ten being your arm was just cut off." Considering that my child has never experienced pain from limb loss, she cannot utilize limb loss to accurately gauge her pain? Advice for asking about the pain scale, Mayra, would be to state "Ten being the worst pain YOU have ever felt and one being pain that is bearable but bothersome." We were seen pretty quickly by an ER tech who asked why we were being seen. My daughter again explained her symptoms to which the ER tech stated "okay, well you might just have a virus, you tested negative at the urgent care?" to which my daughter responded that yes, she tested negative but that she might have a 'flu.' The tech looked puzzled, but my daughter was simply relaying what she was told by the nurse from the Urgent care a few nights before. She then stated she would do blood work and swab for covid, strep, and flu. She swabbed my daughters NOSE then put the SAME SWAB in her throat!? I could not believe she did this. I know that sometimes they may begin with the throat swab THEN test the nasal cavity but the reverse? Yikes! The ER tech did state "you might also be feeling like this because you're so dehydrated and I bet you're not hydrating." Did not ask "how often are you hydrating?" or "Are you consuming or drinking electrolytes?" just "you're probably not hydrating." It was presumptuous of her. She had been hydrating OFTEN and consuming electrolytes. The tech then clumsily attempted to place an IV in my daughter's arm but was having difficulty (likely due to my daughter's dehydration?) and eventually placed the IV in her hand. Shortly thereafter, another RN (short, curly blonde or light brown hair-I could not see her nametag as most of the nurses had their tags flipped around-I wonder why?) came in and stated "you know that viruses last longer than just a few days. Why are we seeing you right now?" I did my best not to interject as my child is 18 years old but they bulldozed her while she was experiencing extreme pain so I would interject when necessary. We informed this nurse that she had already been seen in urgent care Friday night and the morning prior and that the doctor at urgent care advised that we go

Do not go here. Yeah it might seem better because they are able to see you sooner, but at what…read morecost? The level of care is not where it's supposed to be. I'd take my chances somewhere else even if the wait might be a little longer, at least you'll receive better care. From personal experience, when the nurse or whoever it was who took me to get weighed laughed at my weight, I knew they were unprofessional. Why are they laughing at patients who obviously are going to come in all shapes and sizes? Honestly, I don't know how they were able to make it through school. Secondly, when I came for a potentially sprained bone and was all cut up and bloody from falling, they didn't even clean it up before putting a bandage on it. No water, no soap, no sanitizer. nothing. I had to clean it myself at home. So there was no reason to come if I could've just took care of it myself. Just please don't go here. If you are able to, go to a better clinic even if the wait time is longer.

I have been to Memorial Medical Center for 4 years since moving to Las Cruces, 3 times to ER. In…read morethe past, I lived in large metropolitan areas with multiple medical facilities. Memorial is old, but in general the facility is well kept and the service is excellent. In December, I had a triple bypass surgery in Memorial. I first spent 5 days on the fourth floor prior my surgery. My surgeon was Dr. Vitaly Piluiko, who recently retired. Him and his team were outstanding. Dr. Piluiko, visited me in my room every day prior my surgery. After surgery, I spent a few days recovering in the intensive care unit. Even the anesthesiologist came to check on me the day after my surgery! Yes, the hospital is a bit tired, but the care I received was outstanding. My only observation is that the food service company lacks of employees who understand what vegan meals are and they need to have a proper selection of options for vegans, vegetarians and pescatarians. The service is at the same level of what I experienced in large hospitals in San Antonio and Dallas Texas.

I went to Memorial Medical Center Emergency Room on May 29th due to complications with my diabetes…read moreand insulin pump. I was seen by a Doctor Ponce de Leon. She asked me why I had come to the Emergency room. I explained the problem with my glucose level and the number of insulin pumps that I had gone through in 24 hours. The Doctor said she would be back. When the Doctor returned, she told me that there was nobody in the Emergency room who dealt with diabetes or insulin pumps. I asked what about the rest of the hospital, I was told that they have all gone home for the weekend. She said she was going to arrange for me to be discharged. I was upset, so I placed a call to the hospital administration, and was told that they would look into it. Shortly after the call, a Nurse Practitioner came to see me. She checked out my Insulin pump controller and went to make a phone call to my Diabetes Doctor, who's office was closed for the weekend. She eventually spoke to a Diabetes Doctor she knew. The Nurse Practitioner returned, telling me that my insulin pump was malfunctioning. I was told about the diet I should eat over the weekend, until I could get in contact with my Diabetes Doctor on Monday. I was eventually discharged from the hospital, without any help for the large swings in my glucose levels and no means to administer insulin. I should have been admitted over the weekend to get my glucose levels under control. Basically, the Emergency Room Dr. Ponce de Leon and the Nurse Practitioner left me in a very dangerous situation.

this is the absolute Worst ER I have ever encountered. I kept my mother alive past 90 plus I was an…read moreRN in Phoenix for years. I was falsely imprisoned when some fool got the idea I was suicidal. I waited hours patiently to get some help and when I disagreed with the doctor in charge I was told to CALM down because they thought I needed Haldo. The Philippine nurse had a language and cultureal problems, and misunderstood my totally. She could barely start an IV Without my direction of which veins were the best for me. I was given NO call signal and had to ASK for water and blanket. IN april this year I was scheduled for my annual mammogram and they refused to accept my UNited Health Care insurance and told me I would be responsible for my mammogram and bone scan, This was a horrible experience and I will DIE before I let anyone touch me there again. I guess I worked 30 years ago when the majority of workers were NOT morblidly obese like the nursing "supervisors " Today. This place has no empathy or compassion for anyone.

Care quality of past 3 years has declined to an atrocious low level. Office assistants are…read morepractically null and void. I spent 17 years with SVH Clinic. This decline in services is so noticeable.

Dr. William Harper. After being physically assaulted, this doctor did not recognize my facial…read moreinjury Nor did he address the steroid withdrawal I was going through his diagnosis was based on the fact that I had a glass of wine. The one prescription heat prescribed to me is the one medication I am allergic to which was noted. His arrogance and lack of compassion was something I've never experienced before. His ego denied me the proper care that I needed.

i'm from Las Vegas Nevada was in Las Palmas emergency twice within two weeks. I was trying to get…read moresomething for mania. I saw a wonderful doctor. Wanted to put it out there. If you have my situation her name is Jessica Eta HERRERA other number is 915-242-2911 second doctor I saw was Emma Naza and is Nancy ZA awful awful awful my husband an attorney who doctors and hospitals hates doctors in Las Vegas Nevada. She treated me like a criminal wanted me to take off my glasses asked me what day it was, etc. etc. I don't drink. I don't smoke. I don't do drugs when something for mania she proceeded to look up my husband and knew the information I was telling I was correct. I don't know where she got her medical degree but on my book she really sucks. It's like the F do you question me when I'm trying to get medical attention for my mania after my husband tried to kill me treated me like a criminal within the first minute. I was there putting the word out there. I'm not taking it down and I'm gonna make sure the people get medical attention in El Paso, Texas and not doctors treat patients that need help like criminals. I'm not a criminal. I'm successful. I'm 63 years old. My name is Angelica Hernandez Las Vegas, Nevada, putting it out there and I hope it stays on there for a while. She deserves a bad review so look up the reviews there I'm putting one out there treat you like a Criminal Goes Rd., El Paso, TX

I am still amazed by the difference in health care between Alamogordo and Las Cruces, NM. The care…read moreI received at the Three Crosses cardiac center was excellent. The Reception people, nurses, doctors, and especially the Abbott people were incredible. At 77, I was concerned with the level of care I would receive. The whole Cardiac unit put me at ease and installed my heart device with professionalism. I highly recommend Dr. Graor and the staff at the Three Crosses Cardiology unit. Dean A Alamogordo NM. The entire Cardiac unit put me at ease and installed my heart device professionally

What a wonderful hospital. Beautiful paintings everywhere. Private rooms. Beautiful hardwood…read morefloors. Everyone I have interacted with has been kind and friendly. When they administered the IV they got it right the first time EVERY TIME. AND the cafeteria FOOD IS LUBY's!!! I HIGHLY RECOMMEND 3 Crosses.