Sha Richardson made all the difference for having a positive experience at Enterprise. She's…read morehelpful, friendly, fast & knowledgeable. She knows what she's doing! We will be back to this location again to rent a car.

After my car was rear-ended (and later totaled) I needed needed a rental. Enterprise really does…read morepick you up! The entire process was easy and the car I was given was clean. Everyone I dealt with in New Bern was so nice and helpful. Would definitely recommend.

If I would give negative stars I could…read more My prior arrangements for a ride from New Bern NC to Raleigh NC (approx 2.25 hours) for a flight fell through at the last minute. I tried to book a car with Enterprise but their app indicated there were no cars available. When I checked Alamo, the app indicated there were cars at the New Bern airport and the price was great too! I tracked down the phone number for the Alamo in New Bern and talked with a representative that assured me there was a car ready for me. When I arrived, the person at the Alamo counter said there were no cars. When I asked what Alamo was going to do about the fact I needed to get to the Raleigh airport for a flight, he said I could be put on a 14-person deep waiting list. While he was not overtly rude, he was certainly unempathetic and insensitive to my immediate need. He also was not apologetic for the way Alamo had misled me. After I left the counter I called the same number I had earlier and spoke to a representative about the problem. She assured me she was forwarding my issue to the regional manager and marking it as urgent. It's been 4 days and I have yet to hear anything. I have three issues: The first is that the Alamo app and the representative on the phone did not know the true status of car availability at the New Bern location. I'm confident there were no cars available to rent at that location. Even though I called the New Bern number, I was routed to a call center. If the app had been accurate, the call center had access to actual inventory, or the call had gone to the New Bern location as the website implied, the issue would have been resolved then and there. The second is the behavior of the counter representative. He was unsympathetic and did nothing but justify his position. At one point he implied my last-minute reservation was because I wasn't organized. I'm also not confident of his truthfulness. New Bern is a small location, I doubt the waiting list was 14 people long. He did nothing to defuse the issue. The third is with how my complaint has been handled - or not. I'm glad I didn't wait for a response before I found an alternative route to the Raleigh Airport. My son-in-law drove me. He get's 1,000 stars!

Easy-Peasy! Reserved online in just a few minutes, and the EWN airport is tiny, so there's…read moreabsolutely zero chance to miss it and the staff for the various rental companies seems to support one another due to the airport not requiring a large presence of staff. The pick-up process was lightning quick and out the door to the parking lot I went, then quickly found my car and was on my way; Easy-Peasy!

I'm a huge fan of National Car Rental. I've been using them…read moreregularly whenever I have to travel for work. During the past 6-7 years I've had extremely few reasons to complain about National, but my experience at their location in New Bern, NC was not what would call a shining moment for the company. I arrived in New Bern and went to the National counter where I was told that, while they did have my reservation, they didn't have any cars. I felt like I was in an episode of Seinfeld. (Some of you will understand that reference.) No solution other than to wait an hour for a compact car or 4 hours for the class of vehicle I had reserved was offered.

Well the manager just hung up on me and said I am Not much…read moreof a loss after I told her that I would be not using Avis anymore because she would not stay for the last flight. This is the worst location and I would never rent from them again. EWN needs to kick them out of the airport.

Total BS! Confirmed on the phone that I had a car reserved only to be told at the airport that…read morethere were no vehicles available. Had email also confirming. New Bern, NC airport site is terrible! I was the last customer of the day and after they closed, there were 9 cars left on the lot!! Never had this happen with Enterprise!! Jody

I needed a ride from Havelock to Carolina Coastal Airport, so my hubby gave them a call two days…read moreprior to my flight. They were very friendly over the phone. I wasn't too sure if they were going to confirm, so I have them a call the morning of my flight. One of the employees answered very nicely and reminded of my pickup location and the time. They accept both cash and card. Aaron was waiting for me 5-minutes prior to my reservation time in the lobby of my hotel. He was very friendly and took care of my bags. He was a very cautious driver and made sure I was comfortable throughout the entire drive. They're located right in the lobby of the airport, near the car-rental centers. Very convenient!

This business is permanent closed. I have tried to call numerous times, and the phone is shut off…read more The website has been shut down. There is no way to contact them.

Reserved a truck the day after Christmas. Got a call right before we were supposed to pick it up…read morethat they don't actually have a truck for us. Waited 2 days to finally get it only for it to smell like someone spent a week in it smoking cigarettes one after the other with the windows rolled up. I used 1 WHOLE can of febreze, half a can of lysol, and wiped it down including vents (it was also dirty!!!) and that didn't even touch the smell. It was so bad I was getting migraines after spending 15-20 minutes in the truck. We kept the truck for 2 days because they didn't have anything else available until I couldn't stand the smell and had to exchange it for something else. What we ended up with is too small for my family to ride in together which was OK for a couple days but we seriously need something bigger!!! Getting something that will accommodate us has become a nightmare!!! I honestly don't understand how this company stays in business operating this way. It's CRAZY!!!!

Made arrangements for enterprise on mlk to pick me up at 1:00pm, called twice to confirm. Well,…read morethey were 1.5 hours late!! When I called, I was told "we are 15-20 minutes away"... They ended up showing up at 2:30pm! NO EXCUSE - I was told they called my "main number" to confirm, well, looking at my phone messages - no call, no messages, and no matter how many times I told them i didn't get a message, the csr insisted he did. Don't like being lied to! When I got back, I explained my situation to yet another csr who assured me I would get a phone call from a manager...... 4 days later, no phone call.

Never rent a moving truck from budget. Worst customer service and over charged me $47.38 by saying…read morethey had to put gas in it and I filled it up 1/2 mile from the drop off point, got to the drop off address and there was nothing there just a construction site so i had to drive about 5 miles to another drop off site. Contacted customer service and they were rude so I asked to speak to a supervisor and they left me on hold for 20 minutes. Worst experience ever!!!!!!!!! Go Uhaul if you need a moving truck!!