Extremely disappointing customer service. The staff were rude, and the branch manager was…read moreparticularly unpleasant--acting more like the owner of the company than someone there to support customers. Instead of offering help, she seemed driven by ego and treated people poorly. A very frustrating experience. Location: 7200 Yonge St, Thornhill, ON Canada , L4J 1V8

had a day rental at Enterprise new location 777 Bay st. Phenomenal service by Chloe! her customer…read moreservice was outstanding~I got there and in minutes I was already on the road with my rental. She suggested the better car choice good on gas. When returning the car I told her that was a confusing driving all the way down to P3 since that place is huge . (it's a new location) but again, she offered a 10% discount which end being a great dea. thanks again Chloe.

Rented a compact car for a weekend. The car was clean and in good condition, but the pickup process…read moretook longer than expected. Staff were polite, but seemed short-staffed. Prices were Ok, not the cheapest. Return was quick and hassle-free. Overall, an average exp- not terrible, but nothing outstanding either.

I have no idea why this location has so many negative reviews, I always pick this location, they…read moreare super convenient and fairly easy to find as there are signs everywhere leading you right to them. The staff are always super friendly and positive, and the cars are amazing, always clean and well maintained. Pick ups and Drop off's are super easy and fast too. I honestly can't say enough positive things about them, they are always my number 1 choice for my car rentals 10/10 highly recommend this location

i mobility pick us up at YYZ airport , I rent cars all the time, this rental company are super…read moreunique, clean car, I was thinking to close my window while I am driving.... Attandent help me set the GPS, they even ask me, do i have any question about the car before I drive away, great service, great cars ~~ Highly recommend

I had a great experience with iMobility this past summer. Very professional, great service and…read moreexcellent cost. Because I rented for 5 days, they both delivered a car to my home PLUS picked it up at my car dealership at my request. Outstanding! Highly recommend.

I didnt have a bad experience at all. I couldnt get a car in downtown what so ever. They all close…read moreearly and they charge crazy deposits even with a credit card which I have. The price was on point and car was cool. The actual office is on the 5th level of parking garage and that can be tricky if you enter the mall and get on the wrong elevator.

What are the 3 things that you'd expect at a car rental location?…read more1. Having the requested car available 2. Sticking to it's business hours 3. Providing decent customer service Unfortunately, this location does not check ANY of the above. Across 2 separate instances, I've had to bear the brunt of their shockingly poor attitude towards customers. Needless to say, I will NOT be back again. In the first instance, I booked a 7-seater van rental. When I reached them, I was told that they do not hold ANY 7-seaters at their location. I had to make last-minute arrangements by finding an additional driver and overpaying for a 5-seater, since it was also a long weekend. I thought that this may just be an error in the travel aggregator website, so I thought I'll try them again. I made a reservation for 4 PM on Saturday afternoon. Since their location closes at 4 PM, we decided to be there 10 minutes early, and we see that they had already CLOSED their location! Unfortunately, this meant that we were unable to get a car that weekend and had to cancel our plans. I was there at the location till 4:20 and no one showed up. Finally, I thought I'd call up the store the next day to at least get a chance to speak with the manager and raise my concerns. Instead of even accepting that there may have been a fault, she quickly absolved the location of any blame by giving a ridiculous excuse ("the staff may have gone to use the washroom"). As others have said before, this is definitely the last time I try using either this location OR any Dollar/Thrifty location anywhere. As a customer, there's enough choices out there that I don't need to go through them.

The rental location is very conveniently located and the customer service was excellent!…read more My vehicle was damaged and I had to rent a car on December 8th. I had the pleasure of meeting Alec on his second day of work. Alec was very pleasant to work with and was efficient at getting me on my way. I was also very pleased at how clean the car (a Camry with 33,000 km) and was told that Abdi was responsible for that state of affairs. I returned the car today, January 26th, and Alec remembered me! Just an excellent experience all around!

I've been renting cars and trucks from enterprise for number of years and I very happy with them…read more They have different trucks and sedans which I did rent. Staff are very helpful and courteous especially Mitchell assistance branch manager. I would rent again from this location.

We booked a Tesla Model Y almost a week before our trip, and the only Hertz location that had one…read moreavailable for our dates was the Downtown Toronto branch near Union Station. We picked up the car and drove for about 10 minutes on the highway before pulling over because something immediately felt wrong. We called Hertz roadside/customer support and explained everything. First Tesla Model Y * The key card often wasn't recognized on the first attempt. * The steering wheel was severely worn out. During sharp turns, it would literally slip in my hands, which is a serious safety concern. * It felt like the rear brakes were dragging. There was a constant metallic scraping noise even while coasting without touching the brake pedal. At the same time, applying the brakes resulted in unusually aggressive braking with almost no regenerative braking shown on the screen. Anyone familiar with EVs knows that's highly suspicious. * Battery consumption on the highway was significantly higher than what the vehicle's energy prediction indicated. * The charging cable stored in the frunk was only for J1772 charging. There was no Tesla NACS connector or adapter included. After just one highway drive, I knew the vehicle needed to be replaced because there were simply too many issues. Customer support instructed us to drive to Pearson Airport to exchange the vehicle. So, two days before a major event, when traffic around the airport was absolutely terrible, we drove there anyway. We waited nearly two hours, only to be told: "We only have a Model 3 available. Would you like that instead?" I declined. There is a significant price difference between a Model 3 and a Model Y rental, not to mention the difference in space and battery capacity. They then told us: "Go back to the Downtown location where you originally picked up the vehicle. We've reserved another Model Y for you there." Despite seeing the horrible traffic heading back downtown, we had no choice. Driving from Pearson Airport to Union Station took almost an hour and a half in traffic. When we finally arrived, we were told that: "All of our vehicles pass safety inspections. They're not new cars, but they're properly maintained." That explanation was honestly amusing. Basic maintenance is the bare minimum. A vehicle with noisy brakes and a malfunctioning key card should never have been rented out in the first place. Replacement Tesla Model Y Roughly three hours after our first phone call, we finally received another Model Y. Unfortunately, this car had its own long list of problems. * The interior smelled terrible from the previous renter. The steering wheel, driver's seat, center armrest, and driver's door panel all had a strong unpleasant odor. Imagine two people standing in downtown Toronto wiping down the entire driver's area with Lysol disinfecting wipes, only to have the wipes turn dark yellow after cleaning the steering wheel and driver's seat area. That was disgusting. * The cabin air filter clearly hadn't been replaced in a very long time, possibly since the vehicle was new. Whenever Recirculation Mode was enabled, or immediately after turning off the A/C during rainy weather, an awful moldy smell filled the cabin. * The windshield wiper blades were completely worn out and barely worked in the rain. It honestly looked like they had never been replaced since the car was delivered by Tesla. That's a direct safety issue. On top of that, the windshield appeared to have been given nothing more than a quick rinse between rentals. * The floor mats had been vacuumed very poorly. * About an hour into the drive, we discovered that the vehicle produced no external sounds at all. There was no locking chirp ("quack"), and no pedestrian warning sound while reversing. The pedestrian warning speaker was clearly not functioning. * The car continuously displayed "Dashcam unavailable. Check USB drive." * On the final day of our rental, Park Assist repeatedly stopped working every few minutes. The cameras would suddenly disconnect while turning, and eventually the vehicle lost its data connection entirely, leaving the navigation system offline. I understand this vehicle was provided as an emergency replacement. However, that is still Hertz's responsibility. It was Hertz's responsibility to ensure the first vehicle was safe enough to rent. It was Hertz's responsibility to provide a replacement that had at least been properly cleaned and equipped with basic maintenance items like functioning wiper blades and a clean cabin filter. I'm not even complaining about the several hours we lost simply trying to exchange the vehicle. We happened to have enough spare time that day. But what if we hadn't? That inconvenience would have been entirely caused by Hertz. Considering the prices Hertz charges, I'll think very carefully before renting from this company again. Update (the day I returned the vehicle) After returning the car, I received an email claiming that the vehicl

This is a Hertz car rental in the downtown Toronto area. This location is unique in that it is…read morelocated downtown and is open every day of the week. It's located in the basement and it's a bit tricky to get there. I rented a car here for a relatively good price (after comparing different rental companies). The Hertz site and app are generally pretty bad, but I did appreciate they sent me a lot of info / pdfs / receipts. I rented an EV, but it didn't come fully charged (came around 40%) even though it said it would come charged at 80%. This was fine though as they said I could just return it with the same charge and were generally pretty accomadating. The car was in generally good shape, but the EV was missing a charging adapter which was a bit annoying. I later found out that EVs are supposed to have adapters but my vehicle didn't have it. And I couldn't check in the Hertz parking lot as it was impossible to open the trunk. I would also recommend you take pictures of the car before driving away since the pictures in the pdf they sent me didn't match what I actually got. The parking lot is also quite cramped and the Hertz lot is located several floors underground which makes getting there a hassle.

Wow, what a beautiful experience I had working with this company and Bilal specifically. Honestly,…read moreif you want to be taken care of by an EXPERIENCED customer service professional and if you want them to deliver.. don't waste your time anymore with the countless other people in this business and just call these guys. I rarely find somebody who knows how to take care of me and I've personally employed 230 construction men over several crews. When, somebody just takes care of you it literally makes the world of difference.

From the owner: Corporate Rent A Car is a North American company founded in 2008 and based out of Mississauga,…read moreOntario, Canada. The company provides car rental and Luxury car rental services to leisure & business travelers, dealer replacement and Insurance replacements. We have an established reputation for providing top quality and luxury vehicles and service at competitive prices that not only meets, but exceeds our customer's expectations. Corporate Rent A Car and the Corporate Luxury brand continues to expand throughout North America in order to service our expanding customer base and we exhibit excellent customer service at every turn! Our intimate knowledge of the industry combined with unique dealer relationships allows us to offer a diverse fleet of vehicles at an extremely competitive price. For our Luxury Brand, we partnered with mainstream brands associated with superb quality: BMW, MERCEDES, AUDI, CADILLAC, LEXUS, INFINITI, ACURA.

Worst experience ever renting a car. I rented a Toyota Prado at the Alice Springs Airport…read moreAustralia. The quote I received for the rental on the confirmation was AUD$2071.75. I was ultimately charged approximately AUD$1300 above the quote when I returned the car. Problems: (1) the kilometers were not recorded so I was charged an unknown figure for extra kilometers; (2) I was charged extra for "Roadside Assistance" when it was included in the "Complete Cover" I purchased' (3) I was charged extra for the Premium Location Surcharge and Admin Fee with no explanation. I have tried following up with Avis to no avail. I would NEVER rent from them again.

Very disappointed in Avis Car Rental and the lack of customer service. I rented a car whilst on…read moreholiday in wales. I booked the car online in January. It wasn't the cheapest rental but as Avis is partnered with Aeroplan, I went with them. I chose my dates and pick up/ drop off location and extra add-ons and entered my aeroplan# and prepaid the rental.. when the confirmation was sent I noticed the SAT nav CDW and the LDW had been removed.. but the cost also went down so not a big deal I wasn't charged for it and I knew I could add it at the counter when I picked up my car. When I got to the counter Jack was lovely and helpful.. I opted out of the SAT NAV and decided to use my phone instead.. all good! Holiday was lovely.. drop off was lovely..The issue arose after drop off.. I noticed after a few days, my aeroplan points had not been deposited to my account.. so I tried the online method to no avail it was giving me an error The website said to wait as it can take a few weeks to deposit. I waited 4 weeks and nothing.. I called the customer service line and Omar told me I hadn't entered my aeroplan# at time of booking.. I had it was on my emailed confirmation... Must have been deleted when all my extras for deleted during the payment process .. Omar out a ticket to the QI team and said it will take upto 30 days but the points would be deposited when they fixed what ever issue there was.. 30 days went by and nothing. I called back on day 30. Adel told me the QI team closed the ticket because my Aeroplan account # is invalid and nothing they can do and I needed to call Aeroplan to find out what's wrong with my account.. there is nothing wrong with my account I got all my other points from hotels and flights and partner purchases . I'm very active with my points. Aeroplan agent and her supervisor both looked into and then sent an escalation to Avis as Aeroplan cannot deposit points that Avis has already paid for to my account but definitely said that the points needed to be honoured. They said wait 4 more weeks and if nothing call back.. 4 weeks and nothing. So I called Aeroplan back. They said they can't go any further at that point but Avis needs to be granting the points so to call Avis and speak to a supervisor. I called and the agent that answered told me that my point were in the middle of processing.. it would take upto two weeks to see them reflected.. 2 weeks and still nothing.. I called back at the two week and got told it's still processing it will be another 7 days! I called back on day 7 ...no longer processing, and a note on my file saying points will not be granted because "car was not picked up from an airport" NOWHERE on the website during my booking process did it say you only get points if you pick from and airport! If my pickup location was not a valid location when I put my ff# in a window should have popped up advising me I would not get any points and ask me to confirm.. it did no such thing.. there is NOTHING in the terms and service to state this Nor is there anything under the partners section of the website for Aeroplan points.. I have searched high and low.. spoken to Aeroplan and travel agencies.. and this is a load of crap. I spoke to a supervisor Tyla and she was unhelpful as well.. when I asked her where it told me or how I was to know about only getting points if I pickup from airports rather than the city.. the only response "you will not be granted any points because you didn't pick up from an airport" she must have said that 12 times . She wouldn't answer any of my questions at all it was as though she had a script and that was the only thing on her script and she couldn't think of anything helpful on her own. I'm absolutely appalled that Avis is not honouring the contract they have with customers. ( Have read reviews I am not the only one not receiving points ..all reviews I've read have different excuses for not honouring) Air Canada and Aeroplan need to reevaluate their partnership with a company that does not honour their contracts. Hey CEO Brian Choi This does not reflect the mission statement on the slightest Avis Budget Group

I book with National, via price line and they did the bait and switch on the daily rate. I rented…read morethe car for two days at $69/day and then because if business, I extended it buy one day. I was charged a rate of $172/day for the next day. I was understandably outraged, but they just gave me the "read the fine print treatment, It was in the fine print, Just be more aware and lest trusting.. I will be.

My husband and I rented a car at National recently. The journey that lead us there was not a…read morepleasant one, but we were happy with the service we received and would recommend National for car rentals. We were in Toronto during the time when there were protesters (opposing the Coastal GasLink pipeline in British Columbia) blocking the rail lines near Belleville, ON. We were supposed to go back to Ottawa by train, but all trains between Toronto and Ottawa were cancelled because of the protests (it was early on in the protests, so cancellations were made day by day, later on, cancellations were made farther in advance). We had to get back to Ottawa that day. Same day airfare was exorbitant. We learned of our cancellation at 8am, by that time all Greyhound buses departing Toronto for Ottawa that day were sold out. Our only choice was to rent a car and drive back ourselves. Fortunately, the weather was clear. We initially went to the National Car Rental location on Wellington St, since it was the closest to our hotel. When we arrived, the lady there told us that they had no cars! Their entire fleet was rented and out. We asked her if she could check the Billy Bishop Airport location, which she did and told us they had cars. We then asked her to reserve a car for us, which she did and wrote down the reservation number for us. Then we hightailed it to Billy Bishop. When we arrived, the place was packed with customers. It's a small kiosk in the middle of a parking lot. The man serving us was friendly and efficient. We explained to him what had happened at the Wellington St location and he found our reservation and processed the rental. It was a Sunday and most of their locations in Ottawa closed early. We had to work on Monday and didn't want to worry about having to return the rental in the morning, so we opted to return the car the same day to the only location in Ottawa opened late on Sunday: the Ottawa Airport location. I'm pretty sure you pay a premium to pick up and drop off at airports, and to drop off in a different city because it cost us around $265 for the same day rental (I think it's only like $50 for same day car rentals at other locations as long as you bring it back to the same place). Oh well, we were just happy to find a way home that wasn't going to cost us close to $1000 (the going rate for airfare that day). The process was quick and easy. Although we did not receive the rental agreement by email like they said we would. We only received something from National after we had returned the car to the drop off location. The Billy Bishop Airport location is completely paperless, so everything is digital there. Anyway, the car was in good condition. Although this location at Billy Bishop Airport does not have any water, so they cannot clean the outside of the car. Winters in Canada means dirty cars covered in salt, so the outside of the car was kind of dirty. Something to keep in mind if you are picking up a car here in the winter. Also since it's a small kiosk, if there are a lot of customers, you will be standing outside while waiting in line, also something to think about in the winters, lol. We received a courtesy voicemail and email from the Assistant Branch Manager the day after to follow up on our experience, which I thought was nice. Overall, we had a very good experience with National. We would rent from them again.