Very poor return policy. Arrived 7 minutes late due to…read moremissing the ferry and the staff was already gone. Got charged for a full extra day at 1.5x the daily rate of my actual booking made in advance. Avoid this company if possible

This has been the worst rental experience ever. Rented a Camry, offered a down grade of a Corolla,…read moregot the keys and went to the lot and she gave me the keys to a Hyundai Elantra, not the Corolla. Next day the car broke down. Called road side assistance and was told no replacement would be given. So hung up and called the counter at Hertz, Billy Bishop airport. The person who answered, seemed adversarial towards me, did not seem knowledgable and kept calling her manager. I asked to speak to the manager and I was told the manager does not work on weekends and I'll get him to call you on Monday, I have yet to receive a call from the manager or anyone else and I am writing this review on Wednesday. After talking to her, I called road side assistance again and they set up a claim and got someone to pick the car up. They made me feel as though this was my fault and my problem, and no one has ever called to apologize. I have rented many vehicles in my life and this was the 1st to ever break down and I was treated so poorly. PS - I had to rent the car to go to work and had to cancel due to this

I really want to thank the wonderful people of this Enterprise branch. I was rushing back on a…read moreflight to Chicago, and I found out to my horror a day later that I left my wallet in my rental car. When I called customer service the next day, they immediately escalated the situation to the branch manager. Within 3 hours, I got confirmation that my wallet was found. They immediately called me on how to ship the wallet back to Chicago. After I created a FedEx label, one of the employees dropped off the package to the FedEx office and I was able to get it returned in short order despite being in a different country Thank you amazing people of Enterprise! The wallet is really sentimental to me so I will always be in your debt!!

First time flying Porter Airlines, as well as into Billy Bishop Airport (YTZ)…read more Location: exit the airport and head left; you'll conveniently hit Enterprise in a couple of steps. Ferry (free): rental includes a 1-way, pre-paid ticket to get to dtown (mainland) Toronto. Ferry departs every 15m. It's also free for the return. Return: if returning outside of regular business hours, park anywhere and return key fob via drop box.

This place is joke. They are constantly cancelling reservations 1 day before, claiming that they…read moreare over booked. You should not have a reservation system that allows booking if you didn't have inventory. People make plans and that can't be cancelled sometimes. Lots of wasted time and money. Save yourself the headache and avoid these people

Absolutely horrible experience. I created my first Yelp account just to review this) and I would…read morerate this a 0-star if I could. I had reserved a standard car a month in advance. Literally the day before I was meant to pick up my reservation, the agent called me to tell me that my reservation will be cancelled because they have no cars and can't find any other cars at other locations. When asked about my options and how they will remedy this problem, they said that they have no information and I'll have to call customer service. Apparently I'm just expected to find a different solution (the only other cars available in Toronto were twice the price of my original reservation) or cancel my travel plans. I called customer service and after getting the run around, finally spoke to a customer service rep who informed me that this is "standard business process" and that this is much better than showing up to the location only to find out there is no car available (while factually true, that is neither helpful nor does it justify your shady business practices). They said that since the reservation never happened (because Thrifty cancelled on me) there was nothing they could do about compensation or reimbursement for my inconvenience. Obviously dissatisfied, I asked to escalate this to their manager as this is unacceptable and I refuse to accept that this is how they treat their customers (spoiler alert: I was wrong). The manager repeated the same BS story that this is their process and there was nothing they could do about it other that offer their apologies. I couldn't accept this solution and told him the industry best practice would be to either A) provide me an upgraded reservation for a different car, B) find a car at a different location or affiliated rental company, C) reserve a car at a different competitor company, or D) provide compensation by way of a future discount or voucher. The manager eventually caved and said that the best he could do was provide a $30 voucher but I would need a US address to mail the voucher to... Again not the least bit helpful as I live in Toronto in CANADA. Also $30 off is of zero value to me when the next cheapest rental available would cost me $200+ more than my original reservation. I told the manager that this is unacceptable and provides me zero confidence to ever book through Thrifty again and I have the right mind to dissuade my family, friends and any other prospective renters out there to avoid Thrifty at all costs. I asked to escalate this to their manager and they said that they were the highest person of authority so I would have to write to head office (which I will be doing shortly). All that to say, avoid avoid avoid Thrifty if you want your reservation to be fulfilled. If you like being disappointed and having to cancel your travel plans at the last minute, then by all means, this is the place for you. Enjoy your cancellation! After reading all of the reviews, it appears that this is a common theme (or "standard business process") for Thrifty. I was a fool for not heeding these warnings but let my/our mistakes be your lesson learnt. AVOID THRIFTY CAR RENTAL AT ALL COST!

Green box saved me many hours of packing. Their boxes were very sturdy and a good size. The moment…read moreI saw them I was fully confident I can put most of my stuff in there and not worry about it. The website was very clear wrt to prices and what's offered in each package. This helped me narrow down the search quicker. The service was excellent! They were really accommodative to changes that I was throwing at them from start to finish of the rental period. I would totally use their service again and would recommend them to a friend.

Great service and the boxes are really solid. You can stick labels on the side. It was really easy…read moreto stack them up and not worry about it caving in. I saw these guys at the green living show a few year back and they remembered me!

Boarding was a cluster and the lounge was terrible but the flight attendants onboard came by often…read morewith drink service and were very friendly

This flight was absolutely insane We were delayed about an…read morehour but due to maintenance so didn't rly care because I'd rather wait than die About halfway through my flight a passenger was having an allergic reaction and the flight attendants were incredible at helping her and she survived Then about 30 mins later and passenger passed out right in front of my seat The flight attendants and a doctor, paramedic and nurse on board did an amazing job and making sure the man was okay He survived I am so thankful nobody died on my flight and without the well trained flight attendants it would have been scary

been calling for two days, nobody ever called back! washing…read moremachine broken and some reeking liquid coming out of it. they charges big bucks and service is crap!

We came to our furnished apartment (Victoria) and it was filthy. There was hairs and a dirty…read moresponge in the bath tub. The toilet seat was indescribable. Light fixtures were broken and lights were missing. The carpets soiled. The bathroom door did not close. Finally to top it all the neighbourhood was dangerous and a high crime area. Don't use them they have nice pictures on the Internet and a tempting description, but you come in a dump. It is highway robbery. They ask the highest price and give the lowest quality. It is to cry when you think that you would not give 10 dollars a night and paid 20 times more for this awful place.