I came here today to get routine lab work done. This location is close to where I live which makes…read moreit very convenient. You can now make lab appointments on the app so that's what I did. Once I checked in they called me right back. I let the lab technician know that I'm a hard stick. She took her time with me and said she wouldn't poke me unless she found a good vein. Luckily she found a good one on her first try. I really appreciated that she listed to me. She was so nice.

I'm writing this review to try to save some of you the lack of care, compassion and professionalism…read morethat I encountered while dealing with the Sutter health or Palo Alto foundation team of doctors. I was mislead by some positive reviews that I found on this same platform. My family and I were in need of a new primary care physician. So I made appointments for all 3 of us. I suffered from mental and physical disabilities, and I must say that this past year was beyond difficult for me and my family. I had to see a couple of physician assistants because I guess Dr. Sudha Saduvala is pretty busy. I find it extremely frustrating the amount of paperwork that we as patients have to sign to give these doctors permission to look at our health history. Somehow they were able to access my information as well as my pharmacy's information. They however seemed to be too busy to do a complete and through review of my current medication lists. They just went by what they saw on their computer. Which wasn't up to date. Then once I had seen the PA, I had already scheduled an appointment to see Dr. Sudha Saduvala. An appointment they tried to reschedule stating that she needed more time. I stood my ground and said that I couldn't wait. My appointment was going to be through telehealth due to my mobility issues. I had the appointment and the doctor listened to some of my complaints and needs and dismissed some other ones. I was referred to a few specialists which had ridiculous amounts of waiting just to be able to get some tests done. We had double insurance coverage for a period of time, and I had made that very clear to them. The tests were not going to be performed during this double insurance coverage period. I had printed out the necessary DMV paperwork to take to Jose Escalante PA to be filled out so that I could get a disabled placard. I had spoken to him through telehealth and he had assured me that he'd be able to fill out his portion and sign it. I had to secure a ride to go get this paperwork done. I move slowly due to me being in pain 24/7. We were stuck in traffic for almost 10 minutes, so I called the doctors office to let them know that I was almost there. The lady that I spoke to on the phone said that it would be fine. I got there and I checked in. I was told to take a seat in the waiting room, and I did. Imagine my surprise when all of a sudden I saw PA Jose Escalante walking right pass me on his way out of the door. I said, excuse me where are you going? I have my paperwork filled out, there's just a couple of things that you need to fill out and your signature. He ignored me and continued to walk away towards the parking lot. I pulled out my cellphone and started recording the incident. It made no difference. I hardly ever leave my house and it took a lot out of me to go to this appointment. I haven't been feeling well for over a month. I however was able to contact another doctor who I had seen before and she agreed to see me the day after I contacted her. She was kind, patient and compassionate. I got my DMV paperwork filled out. Oh, it turned out that the receptionist had left me a voicemail which I didn't even receive. They just went ahead and canceled my appointment without actually talking to me. Why is it that almost every doctor feels or thinks that it's ok for them to change or cancel a patients appointment as if it wasn't a big deal, and there's nothing we the patients can do about it. Yet, if we dare to canceled, reschedule or not show up for an appointment. We have to pay a cancelation fee? A no show fee. I read on a sign posted in a waiting room of a doctors office that it's ethically correct for them to charge up to $150 to us patients. Does anyone else feel like this is unfair? Anyways, I just wanted to share the bad experiences that I had dealing with everyone within these medical corporations. I'm tired of being treated this way. Especially when they make me feel like it's my fault. Hey people, not everyone who expresses their feelings or opinions has to be given a diagnosis just because someone doesn't agree. How about you start treating people with the dignity and respect that everyone needs and deserves? I sure hope that this new year brings me better luck with dealing with doctors because I'm still in need of treatment. Happy New Year to everyone. Especially those who have had experiences like this.

This was my first time attending an appointment at this location and let me tell you to not get…read morefooled by the pictures they have on Yelp. It does not look like that. Only the last picture of the outside. The entrance does not look welcoming, the waiting area needs more natural light and it looks dirty. I did not sit down bc this place does not look clean. The front desk Latina was too busy have a conversation with another employee about whatever and I had to wait 5minutes until she was done. It was for sure not related to work. By the time see took my information it was too late for my appointment.

Best PP location in San Jose!!! Easy to get an appointment. Wait times aren't too bad. The nicest…read morestaff. Nurses are so knowledgable. They always ask to make sure I'm okay. There are locations by where I live, but I will make the 20 minute drive here because I know how good they are. They usually always have what I need in stock, otherwise, they write me a prescription for my preferred pharmacy. Always felt comfortable coming here and will continue to come here.

Dr. Kathleen Tran at the Kaiser Dermatology Department on Cottle Road is truly exceptional. From…read morethe moment she walks into the room, she is warm, attentive, and genuinely present. Her bedside manner is outstanding--she listens carefully, never rushes, and makes you feel heard and respected. Dr. Tran has an incredible attention to detail and takes the time to thoroughly explain findings, treatment options, and next steps in a clear and reassuring way. What stands out most is her genuine care and concern for her patients--she is thoughtful, compassionate, and clearly invested in achieving the best outcomes. It's rare to find a physician who combines such clinical expertise with true empathy. I am extremely grateful to have been under her care and highly recommend her to anyone seeking a dermatologist who truly cares. Thank Dr. Tran for all that you do for your patients.

This review is for Pediatrician Dr. Rhee, he is exceptional in care, very kind and open minded to…read morelistening and suggesting things for your child. My child is 4 years old and in the best care, Dr. Rhee goes out of his way even if he is fully booked to squeeze your child in and get seen asap and is very experienced and skilled. I feel so lucky to have him as our peditrician.

Ray, the front desk at building B this morning, feb 18, 2026,, was amazing! Such a breath of fresh…read moreair coming into kaiser and checking in. He was super friendly, very detailed oriented about getting checked in and all collections needed, and super personable. He was a delight! Was able to check in patients and greet workers, and give me an ETA on the doctor arriving back from ER. He ran the show in the waiting room. Superb!! If you only look for female administration folks, you are missing out being so narrow minded!

Absolutely horrid. Today 4 transfers to return a call--after…read morethey left a v.m. with an "internal call back number". My spine surgeon is trying to get me in for immediate treatment--it's bad and very painful. When i finally get through--38 minutes later they say: We are on strike. Call back in a few weeks!!!! This is how they always treat you. We are nothing more than numbers who pay for them to operate and exist. They barely know you as a person/human anymore. Terrible, terrible, terrible. You'll never see the same doctor twice either. Turn over is super high.

Dentist department: KENNETH HOANG : do not recommend at all. I'm writing this review but I wish to…read morereport this dentist to higher ups! I'm 7 months pregnant and he's supposed to be a child & pregnant dentist and I left his chair hyperventilating and full of tears. I've been to plenty of dentist before. I came in for a cleaning. Didn't even greet me: This man didn't even look at my teeth just went straight in and so hard on me made me so painful I was in tears and shaking and he had no remorse to me. He did it so fast and painful tearing my gums up. Horrible experience being pregnant I do not wish this on anyone! Any pregnant or children should never be seen by this man. This was so traumatic and stressed me I left shaking and in tears. Beware if you're scheduled with him. I don't know if it's just me or if he was upset today but this is not okay.

If I could give zero stars I would. I always wait close to…read morean hour for my grandmother's medications after I am told 15-20 minutes. I always see people waiting that came

The Hospital and staff are fantastic…read more The main issue is the parking. There is next to no handicap parking, (far less than a hospital should have, at any rate) and the Valet is often not there, like to take your car, or to bring it back. I've noticed on super busy days they only have one valet at the stand in front of the Building Q. So cars and people waiting to retrieve their cars are stacked up waiting on one poor valet to hustle around getting everyones cars taken care of. The valet service needs to HIRE more people and PAY them better so they stay with the company. This screams bad management. No one should be the only person at a valet stand. Especially not at a busy hospital when people have appointments to get to on time, and there is next to no ADA parking.

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

My experience with Carbon Health Urgent Care has been pleasant and positive so far. From parking…read morespace, waiting time, service to follow up appointment, it has been a breeze. I like the fact that this location is conveniently located and there are ample parking spaces. I enjoy the bright morning sun shining through the place's big floor-to-ceiling windows. The staff promptly checked me in, had me sign a few paperwork and asked me to sit down to wait for my turn. The whole process took like 5-7 minutes only. Within 5 minutes, my name was called. I was led into a spacious, neat and clean exam room. After my vitals were taken, a PA quickly came in to discuss my health issue with me. He was professional and attentive in my opinion. My entire appointment from start to finish took like 35 minutes and has been nothing but positive :)

My daughter took Gavin to urgent care this past Saturday because his knee/ankle hurts. We are not…read moresure if he twisted it, sprained it, etc. I selected the appropriate symptoms indicating what he has is a sports injury. The appt was accepted, but they do not have an X-ray machine here. We paid $40 to have him be seen and was given a brace. A new appt was made for today at the Santa Clara location for X-rays. I had to message and call in order to get someone to respond to his case. Lady on the phone said X-rays images were uploaded and that I can look at it. I am not a doctor, so looking at his X-rays is completely oxymoron. Finally after another follow-up message sent a doctor responded stating the generic response. No fractures and no foreign objects based on the X-rays but nothing was said about his pain and follow-up care. Deeply disappointed in the care and service received. Gavin is still in pain. I have no idea what he has - whether they believe it's a sprain or whatever. Nothing was solved.

If you want to live do not go here. I went to see the doctors and Dr. Chang was the one I got…read more He was awful. I told him I was sick and I needed help. I had trouble breathing. He said the flu is bad go take mucinex and sent me home. He didn't even ask why I had used an entire inhaler in 24 hours. Which in itself is dangerous. I didn't know that. Just sent me home. Two days later I was take. By ambulance to Good Sam. I had sepsis/pneumonia. He is an awful doctor. Go somewhere else especially if you get him. He's lucky a lawyer wouldn't take my case. I wish I could sue him for medical misdiagnosis

Yikes, we will not be returning after how we were treated this morning. The office seems rushed,…read moreunsympathetic, and rude. We pay so much for our medical insurance and this office just isn't a good fit for our family anymore.

Here again at Kaiser getting medical needs done for a family member. Kaiser is still following…read moreCovid guidelines and doing their part to keep everyone healthy and safe. When coming to Kaiser you'll need to use the main entrance at the front of the hospital. They will require you to wear a mask, sanitize your hands, and they will do a temperature check with their handy dandy futuristic temperature reader machine. They will also ask you questions about symptoms too. All other doors are closed and no entry is allowed. I learned this the hard way last timeI was here, lol. The employees here are very welcoming and friendly. They are sensitive to your needs and do a very good job at explaining the process and how much time it will take. We were well taken care of here at the MRI department. Kaiser, will continue to be where I come for all our medical needs for family and myself too.

Got seen right away. Front desk I think Melissa was super welcoming and nice. Shabnam and Eliza…read morehelped me with my staple removal and accessing my arm. I just had surgery 2 weeks ago and had 3 incisions with 39 staples. They took great care of me and I'm so glad I came here to be seen.

I came in for a reoccurring problem that I had previously been put on steroids for. The woman came…read morein , steamrolled me and did not allow me to speak at all. By the time she finally asked me what I thought, she had her hand on the door and was halfway out of the room. I don't even know who this person was that I'm complaining about because she never had the courtesy to introduce herself. By the end she wanted to set up a telehealth meeting to be seen the next week, although "she doesn't think there is anything". They set up an appointment and then after I left the office, they cancelled the appointment online. All in all, they were unhelpful and didn't listen to me and then also sent me 12 emails overall! I would never use this place again.