Levi Coward was the best insurance agent I've ever had, truly a terrific experience 5/5 stars! The…read moreAsa Smith Agency is definitely outstanding in getting you the best quotes in timely manner with exceptional service.

When I was switching insurance companies, I called virtually every major insurance carrier in the…read moreAnn Arbor area. It took a *lot* of time and effort but I was fed up with nice-up-front, poor-in-a-claim, here's-a-rate-increase. I chose Joe Tiberi-Farm Bureau both for cost, and for the excellent responsiveness I got from their office even though I wasn't a customer. What a GREAT choice. They are responsive, helpful, and office manager Kennedy goes out of her way to assist in any way possible. So I not only have excellent rates, I have a company that's gone out of its way to help me with some issues I've had. You can't do any better.

@Jerad Kinney at Academy Mortgage was wonderful to work with. Small town service with large…read morecorporation support made me feel I was a customer not a number in the system. The thriftiness of overall process was like no other. This is my third home purchase in my life and Academy stands apart from my previous experiences. First, my loan officer made sure to give me a heads up of all the documents needed to make sure the approval process was more timely and painless. Additionally, the inter-workings of the office staff made sure to be in prompt contact when documents were required. Furthermore, their assistance to suggest correction of outdated documents from my wife and I gave me the piece of mind that nothing would be held and closing would stay on schedule. Nice job Academy! Oh, and your smart phone app is very useful too!

I worked very closely with Stephen Marrs from Academy Mortgage as my mortgage lender agent. Her was…read morevery thorough and took a great amount of time to explain every aspect of my loan costs. He also provided me with different options for loan amounts and helped me make the best choice of my loan amount based on my finances. He was always quick to get back to me regarding any questions or queries I had throughout the process. Being a potential first time home owner, I was not very knowledgeable about the process of home buying, but Stephen was very patient with me throughout the process and explained things to me to the point that I was very satisfied with all his answers, which in turn made me feel very confident about the whole loan application from the beginning to the end. Stephen also followed up with me on closing day to make sure everything went smoothly. I would highly recommend Stephen to anyone who is looking for an agent who is patient, thorough and will walk you through each step of the loan application till approval and more! :)

I have used the firm for decades, beginning when I was in Ann Arbor on the faculty at the…read moreUniversity of Michigan, then when I lived in Boston, and then when I moved to Washington, D.C. I first worked with the original Mr. Raham, then with his son, Mike, and now with Paul Roush. All have been terrific in giving me timely and high quality service, even as I have moved several times. They have always earned rave reviews from me. HTE

I went to Milt Weidmayer to do our income taxes for a couple years. One time he was late in…read moregetting them done. He also showed his anger several times for something that was beyond my control. Another time he sent me a bill 1 year late, and should not have charged me for the portion of the meeting where I showed him something on my return that needed to be done over as it was incorrect (and which he didn't correct). I told someone about all this and said Milt should have retired some time ago.

The place is sparkling clean, with gleaming floors. Beverages and candy in a nice lobby area are…read moreoffered to those who have to wait. I came in after 11:00 am on a Friday and had no wait. There was only one gentleman working at the front desk. I came in to renew a debit card which was completed with some amount of steps and question asking. I also came in to apply for a Fidelity credit card. That's where it all kind of went downhill. I won't name names because it's not that important, but the gentleman working at the front desk basically wasn't trained in explaining the credit card at all. He only hesitantly answered my questions based off of his personal experience with the card. Apparently, Fidelity credit cards are done through a third party, even though it has Fidelity branding on it. So I guess none of their employees are trained in how to explain this particular credit card. It's not the end of the world, but in a competing world where I am offered/sold/begged to sign up for credit cards by mail and in banks and retail stores every day, I expected better from Fidelity. I already had my heart sold on the card based off of what I needed the card to do for me and my lifestyle, but I had some gray area questions that needed to be answered by a person who was knowledgeable about the card, not from reading off a website. I expected Fidelity, with its investment advisers and credibility as a banking institution, would be able to explain and answer some relatively simple personal questions about their own credit card. This was important to me, because the other unfortunate thing about this bank was that they have limited business hours. So actually, I had to call off work and come in to ask said questions that were not confidently answered. Fidelity's lack of business hours on the weekend really forced me to do it over the week when I should have been working. So, you can imagine my disappointment when the person at the front desk couldn't really answer my questions, then told me to apply for the credit card online, and not here at the bank. He said I could get a cash bonus offer if I applied online and not through their actual bank. Again, what a disappointment, because I could have just done that myself and not wasted time going into their building in the first place. This by far pales in comparison to when I go to Chase or other banking institutions where I can do EVERYTHING while talking to a human being who can explain and answer every financial query I have, and give recommendations personalized based off of my financial lifestyle. I also appreciate not just having things explained to me, but being able to do it all with one person so that I don't have to go home and do it. Like I mentioned before, this didn't change my decision with Fidelity's credit card because I already did my research before walking into the building itself. But I really feel like I wasted my day. And the service I received was disappointing for something so basic. I mean, the sales people at Kohls are better at explaining their credit cards than Fidelity is! With that being said, i'm not sure if my guy at my counter was getting flustered because a bunch of people came in after me around noon and were waiting. In fact, he never smiled or showed any emotion at all. He answered things to the best of his ability professionally, but I'd recommend Fidelity to better think through their training better. I was dropped like a hot potato when he told me just to go online. I've received way better and helpful service through my other banking institutions. Have we lost the art of human interaction? i=I'm not sure. Seems like this Fidelity branch has.

I am not a financial genius. Not even close. I majored in Psych. I know close to nada about…read moreinvesting strategies. I started out with investing and building my portfolio on the advice of my dad as a young 20-something. I like that I have always been treated as a rational grown up here. They did not talk down to me then when I was younger or now because I am a woman, etc. They did however talk to me simply, explaning everything to me, helping me balance long term investments with other options for shorter goals. Guiding me through the mine field that managing your money can be. All I can say is I have swum in the seas of a brutal economy and feel I emerged better than most. Properly diversified and kept up to date with what actions to take when. They are solid and reliable. I am not a high risk individual and they do not push. They seem to know their investors and are willing to give you every bit of the attention you need, even if you are small potatoes. And yep I am pretty small potatoes.