I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

State Farm in general tends to have good customer service and good responsiveness. As far as…read moreclaims, when someone hit my car (while I was parked, mind you), the agents here did listen to the story. They tended to refer me to the corporate office which I wasn't too pleased with. Though I understand that the nat'l hotline handles claims, I would prefer they look into my case on my behalf. Because really, that's the only time you need your agent, right? ..is when someone doesn't look where they are going and bumps into the driver side of your car WHILE you are parked. The only time the agents here were very friendly was when they were signing me up for their insurance (of course). In general, as a local chapter, I wish they were a little bit more "on top of things" and responsive to their clients. It just seemed like when an accident actually happens, they don't have a lot of answers or responses to questions. I think this office is fully capable of improving on this.

Went to the office to add my son who is a new driver in to our policy. Aaron gave us multiple…read moreoptions and helped us select a policy that was spot on for our family. He also introduced us to discount options! Felt like he was taking care of family!

Aaron is honest, truthful and explains everything in the way that you can understand. He saves you…read moremoney the best way he can and is always there for you. I highly recommend State Farm. Thank you Aaron your the best

My grandma helped me find my first car and I was clueless to car insurance and especially what goes…read moreit to the process. Which now I know tickets accident can rack up. Before my first car, my dad let my sister and I share a car so we could drive to School and he had State Farm. I know State Farm is one insurance company to most people but there are many State Farm agents. My dad was with someone else and told me to go to him and no one else. Well u know grandma'a they always do what they want. Especially mine. So I found the car I wanted and my grandma was with me. the dealer told me the stuff I needed to get before I can drive off with it. I wanted that car that very moment. Well my grandma made it happen with amazing help from Cindy Fletcher at State Farm. It was getting late but somehow Cindy made it happen. Especially when most people leave the office either right at 5pm or a couple minutes sooner and if there is a call most people wouldn't answer thinking it might take to long and have to leave later. This wasn't that case with her at all. I don't know if my grandma paid over the phone or what happened but the dealer came back with the keys and I signed some papers and was on my way. This might be long but it's important. I stayed with her with every car I had. Well my grandma wanted a new one and lease it because of her age and she rarely drives. So she let me have her old car, which only had about 55,000 miles and it's an older car but fully loaded. Any how, my grandma passed away last thanksgiving. It was a huge loss to me and then all of a sudden I had so much responsibility and stress and bills and a lot more and that's not including planning a funeral and there a lot of things u must do. During this I called Cindy and needed a lot of help. My car was still in my grandmas name. She gave me the title to changes it years before but I let it go not thinking this could happen. Plus the leased vehicle and now house insurance. Cindy told me to come in and we would figure it all out. When I went in I was scared and nervous and still very upset about loosing my grandma. Her receptionist was extremely kind but Cindy came out and greeted me at the door as well. I assumed the girl up front would buzz her or go and tell her I was there. Cindy coming out and greeting me was very nice. We went to her office and she had already done a lot of the work for me. Which felt good because I couldn't stop crying and was embarrassed and I thought I'd be there for hours. I do feel she went above and beyond to help me in the situation and also talked to me about my loss and it felt good to hear what she said. She helped me a lot more then she had to. So I would recommend her to everyone. She is smart and has a great memory and had contacted me to help with other things. Plus they offer more things. They offer credit cards at good rates, life insurance which is very cheap. Since my mom is ill and can't work or make money, life insurance on me would be the only way for my mom to survive. I know so any places offer it. But at the low cost and the large amount my mom would get. I couldn't pass it up. Cindy is the one that mentioned it and I was grateful, I was scared my mom would be alone and have nothing so this was needed. So a special thank u to Cindy and her assistant for everything.

Extremely helpful, patient and kind. The agents work personally with you and truly find the best…read moredeal and best option available. Screw Geico!

AK was personable and very helpful getting my auto policies. I know personally that State Farm…read moreinsurance is the best that there is so I was happy to go through Jasmine Ross agency for my renters insurance and my car insurance! Thank you AK and Merry Christmas and Happy New Year!

Excellent Customer service!! the ladies that run the office are super professional, knowledgeable…read moreand amazing. If you want impeccable service and quality insurance definitely visit this State Farm In Michigan.

Wolverine CPA staff is exceptional. I called Wolverine office directly trying to find a CPA Tax…read morepreparer to finish and file my 2025 IRS Taxes. I had tried to do my taxes myself and had completed everything except one serious problem with inputting and coding one of my 1099-R as a refund of Basis I prepaid on an annuity product that I cancelled and the Basis was refunded to me, not to be counted as income. The program I was using included the amount refunded as Income instead of refund of Basis adding to my gross income. Struggling with the program, I could not get this resolved and could not finish my taxes. I called Wolverine and John Eaton answered my call. I explained the above to John. John actually listens. John came up with solutions. He said I did not need Wolverine for a simple return because of the cost. John proposed that he recommend a tax preparer to do my return and file it. John made 3 phone calls on my behalf and consulted with his staff members to find a person out of office qualified to do my returns. John called me back to keep me informed of his progress. John consulted with me about my tax problem on his time and with no compensation. John Eaton is extraordinary, capable, smart, kind and generous. Wolverine CPA Company is exceptional in the field and I very highly recommend Wolverine CPA. No other company made any effort to talk to me and guide me. John Eaton is a pleasure to work with and I am grateful.

Wolverine Tax's team is very helpful and punctual, and they make filing my taxes feel so fluent and…read moreeffortless on my end. They have always been very friendly and professional, and they make me feel very comfortable discussing finances.

Simply amazing. Diana and Joan have been the best ever in the business. My husband and I from the…read moremoment our accident occurred to the minute our claim was settled felt taken care of. Felt seen. Felt like we mattered. Felt like we were family. Thank you.

Absolutely terrible customer service time after time. So much so that I can hardly imagine these…read morereviews are even real on this platform. From dropping umbrella insurance because agent(Jacob) not adding sufficient coverage on a homeowners policy, to dropping my auto insurance MULTIPLE times for no good explanation, to dropping incorrect homeowners insurance when making changes because your slowly leaving this terrible establishment. I can go on and on but I think we get the point. If you want to know your covered by your insurer at all times without having to second guess it daily, I'd suggest staying away from Joan Warners office. Unlike a good neighbor, Joan Warners, State Farm office will never be there!

Ann Arbor Tax Service did an excellent job completing a complicated set of trust tax returns after…read moremy dad's passing. It was a difficult time and I had a lot of concerns but during our first meeting Fred alleviated my worries with his professionalism and calm demeanor. Fred and his team prepared all the returns quickly and precisely with prompt, courteous communication throughout. I highly recommend Ann Arbor Tax Service!

These guys are great! I was unsuccessfully trying to handle the payroll at my growing business. I…read morecalled Fred on the recommendation of another business owner, whom i have a great deal of trust in. When I went to Ann Arbor Tax Service I had just received a letter from the IRS, because (surprise, surprise) I was not filling my paperwork out properly. in one meeting he was able to completely calm any anxieties and fears I had surrounding my future interactions with the IRS. Fred is great at explaining things so that I understand them while not talking down to me. He took the time to meet with me to help me sort out and clean up my quickbooks.My only regret is not working with him sooner, it would have saved me (and him) a lot of headaches .