NOT GOOD service. There were no instructions on using the system, the service guys didn't have time…read moreto do the job AND explain it. I called in asking how to set the clock, a couple of years later the clock still isn't set. The install.... wow... one of my overhead door sensors is broken from being set to close. When ask for a replacement magnet, the quote was 60-70 dollars and I would have to come to their location the get it. Trying to get a call back from them is awful....I could tell you the sales guys name but that wouldn't solve my concerns with the company. I wouldn't recommend them to anyone. I believe one star in generous.

Here's the update and I'm being generous (with the 2 stars) as I did get a quote emailed which is…read morewhat I prefer. I asked David Barkely for the estimates via email and provide all the other options like surveillance and so on. Then I asked about a discount for the missed appointment the prior week and he mentioned he hadn't thought about it but would consider it. Well, I emailed within minutes of getting the quote identifying additional questions and itemizing exactly what I'd like. I tried to schedule for the system to get started ASAP. But that can't be done via email someone has to call and complete this step... OK. Whatever. However, I'm waiting to hear the discount and before I could ask if there's and discount for paying in full - I was informed it's required. OK no biggie. Today, I got the "final" quote with the written statement that he discounted the panels since they required with the add-on of window sensors. They are usually more than $95/each or something but he's knocked $60 off. I double check the email quote and notice it's updated and replaced the original. So I check the text my brother sent which is a hard copy handwritten quote and the panels cost exactly the same. It made me question: where is the discount? This is the exact same price. I emailed asking for clarity, 10% off and giving notice I look forward to getting started. Clearly, folks I want the business but I don't want to be swindled. David replies he didn't change the numbers but it is discounted. That's as low as he can go. At this point, I've lost trust and possibly hope and faith. In closing, beware. Take caution. I can't wholly recommend and I prefer small local businesses over large conglomerates any day. I will admit I'm quite disappointed were 2 weeks out and I still don't have an alarm system.

DO NOT, I REPEAT, DO NOT DO ANY BUSINESS WITH ADT no matter what part of the country you live in…read more PERIOD!!! This company should be shut down. They are an absolute fraud. They care absolutely NOTHING about the customer. It's amazing how many agents I have talked to trying to cancel, all of whom have given me completely different answers and offers. The agents take little notes as not to have a reference when a customer calls. Their agents should be given awards for acting the part of caring for the customer! PLEASE PLEASE PLEASE stay away from ADT. My next call after writing this will be to BBB along with the State Attorney General's office. If you decided to do business with them, do at the risk of your sanity.

I just recently updated my ADT system. ADT service has been good for the last 18 years. However,…read morewith this upgrade it is disappointing that the sensors are so big and not ecstatically pleasing. It's ridiculous, sensors are huge, you would think that they would be smaller considering this is 2026. Or did they install inventory from early 2000's. I expected better since they said this was an upgrade. For the windows and doors, they're huge. They should be half the size. Moreover, they should make sure that what the customer service rep matches what the tech is really going to install. And the instructions need to be updated that they give the customer for their preparation of the tech appointment. The tech person was nice. Just wish I knew that the sensor were going to be from the early 2000's. What was the reason for merging with Google if the actual sensors/equipment is not update to date.

Horrible!!! They attempt to trap you into contracts,…read morecustomer service is horrible. I continually calling, they are not able to fix the problem! They make excuses. They argue the time, false alarms continually goes off, etc. The company gives you one price point actually you get a bill, then it says another. They are very deceptive. Also, they continually raise they prices, the camera's do not hold latency. Before investing, review. They were recently sued!!!

We moved from Shreveport and sold our house. I expected to get one bill from them because I signed,…read morefaxed, and jumped through hoops to make sure everything was deactivated on the security system. Two months later I get another debit came through I called no problem we will refund your money. The next month another debit came through I called and checked my bank account they never refunded my first debit. I called again we are making sure you turned in everything. We paid for the equipment in full, our contact was up, signed and faxed the termination papers. I'm not happy with this process.

I sent in my cancellation notice two days after installation…read more They charged me over 19% sales tax, continued charging me over a month after I cancelled, didn't abide by their own cancellation policy, and the people employed by Defenders that answer the phones are rude and poorly trained. I would never in a million years recommend Defenders/Protect Your Home to anyone. Call ADT directly and tell them you don't want to go through a third party dealer; they gave me such a better deal.

When you think of home security, this is the top name and truly the best in the businessread more