Definitely a place I never thought I would visit, yet here we are…read more Very very small airport. As in one building small. Departures, arrivals, rental car companies, and baggage claim are all located in this one building. Hell, there's only six gates, which should tell you enough. There's one coffee shop, one restaurant, and one gift shop. Fairly easy to get in and out of the airport as it's just one road, although it can be tough if it's snowy outside!

Very tiny airport. 1 shopping mart, few kiosks, and a Starbucks. Surprisely, it wasnt very crowded…read more The airport was clean, and I didn't experience/see anyone being unruly. There's a nice view of the surrounding area from the windows.

We were ticketed by Agent Fanta. She was friendly, courteous and very professional. Superb service…read more Thank you Fanta

Most. Stressful. Event. Ever!!…read more So we're currently going to Las Vegas and later to California for our vacation. As soon as we got there my mom was informed on the Delta Airlines app that our current flight was canceled. We go to the front desk and ask the lady working there for some help. She was an absolute sweetheart and worked out an available flight. The problem was that all flight in the western states were experiencing weather issues causing all planes to cancel their flights. It was super hard to get a new flight but thankfully the lady helped us out through everything. Great lady, terrible airline. The problem with the airline is that they never sent an email or text to my mom, she just looked at the app and the surprise was there. Plus, if we were to cancel the flight we wouldn't have gotten out money back for hotels and other needs. Moral of the story, don't waste your time here.

I would give it zero stars but there's no option for that, much like the American Airlines…read moreschedule. I have only had one experience and it's been all bad. Our travel company booked us on American out of Little Rock to Anchorage, stops in Dallas and Seattle. The 8 am flight from Little Rock was delayed 12 hours, meaning we would be stranded and unable to join our tour. The delay wasn't because of weather either, the pilot couldn't find his earbuds! Mechanical issues. They tried putting us on a later flight and that flight was delayed too! It was going to be sometime the next day. And they still were unwilling to pay for a hotel, meal, transfers until I pointed out they were obligated to do so according to federal law. It was at that point they finally found a flight on United, but since our luggage had already been checked they had to pull it, told us to go to the ticket counter and it would be there for us. It wasn't. It took the better part of an hour to find it. Finally got on the United flight and made it to Anchorage . Now the trip is over and flying out of Fairbanks on Alaska Aiir/American and already the flight out of Fairbanks is delayed and we'll be stranded again. Never again

Don't count on carrying on your carry-on. For all their small planes, they tell you AT THE GATE…read morethat rolling carry-on bags, the size that their website says are permissible, won't fit on THIS plane. They know what plane is going for what flight, so this is an intentional deception. They take your bag at the gate, and return it at the other gate, and act like they are heroes for doing that. But first, they tell you to take out all electronics, lithium batteries, important papers, and several other items. I read their website very carefully and spent a lot of money for a perfect sized camera bag. At the gate, minutes before departure, this dishonest business is telling me to take out all the electronics and batteries. Do I look like an octopus? Do you think I have enough pockets for two full size cameras, three lenses, three batteries, and a laptop?

I had the best Fathers Day Ever! The staff was super friendly and helpful!…read moreThey provided my wife and I riding gear for a beautiful Harley Davidson Electra Glide, We ar from Atlanta Georgia and this was a awesome way to travel and take in the beauty of Alaska!!! I would give 10 Stars if I could!

Perri and the staff at Alaskan Adventure Riders are good people. Highly recommended. Would…read moredefinitely do business with them again.

We had a charter to Lake Minchumina on Everts Air. One very large box was not able to be put on the…read moreplane after it was loaded. Thank you Everts Air for the courtesy delivery to Wright Air so we could send it out there on the "mail plane", and for the good communication while it was being handled while I was out of town. I appreciated it!

Passenger service to Kaktovik is terrible. Always weather hold or cancel, when weather is not that…read morebad and Wright Air almost always flies in 2 times a day. Then when asked why is that, pilot said Everts Flys legally, meaning Wright Air doesn't? Left 3 tourist sitting here all day and canceled flight because of weather, so the 3 people jumped on Wrights Air when it landed to fly down to Fairbanks on them. Not good guys. Village citizens see this. Below weather pics showing not bad weather.

My experience with Wright Air was good. Everything went according to plan. I was happy now…read morereflecting back on my roundtrip flight from the local airport in Fairbanks and flying to Bettles, Alaska. I can't tell you the exact price of my airfare as it was an all-inclusive package that I received with the Bettles Lodge (who were the ones that booked me). If I had to guess roughly how much it cost...I'd say in the range of $500 - $600. That's actually how much I'm paying for the same type of flight and service next week when I depart Anchorage and head to the small town of Port Alsworth, Alaska. For my 9am flight, I was told to arrive at 7:30am. When I checked-in, I had a mini suitcase with me along with a backpack. Both items were weighed and passed inspection so I never had to pay extra fees. Then they actually asked me to step onto the scale and have myself weighed. That was something I had never done...and I have taken plenty of propeller planes along my travels. But, better to be safe than sorry when weighing and balancing out the aircraft properly. Speaking of propeller planes, yes, that's what you'll find here at Wright Air. They run Alaskan Bush Planes and services to all remote parts of Alaska. And, of course, it's quite fitting to have a local airline like Wright Air because Alaska is a huge state and there's plenty of off the beaten path destinations to explore. For parking...you leave your car in the lot across the street. I initially saw signs that it's $4 a day to park...but just starting this month of July they raised prices to $5 a day. For payments...just like you do with camping...there's a white envelope to fill out and you can either leave cash, write out a check or put down your credit card numbers. Then you drop the envelope into a deposit box. Almost forgot...with my small suitcase and even my backpack...at the ticket counter, they took both my items to load onto the plane themselves. And that's understandable as there was very tiny space once inside the aircraft. But upon realizing they were handling my backpack, I took my passport that was located in a zippered side-pouch and held onto it myself. If anything happened to my passport, I'd never be able to get access back through Canada for my return trip to the Lower 48. I was told to come back to the waiting room at 8:30am for the 9am departure. 9am finally came and a gentleman called out my name and a few others and we headed over to our plane. Before stepping onto the aircraft I asked this gentleman to take a photo of myself and the plane which he kindly did. Next thing I knew this guy hopped into the pilots seat. Wow, cool. This guy did it all! The plane had 3 rows with 1 seat on the left-hand side and a double seat for 2 people on the right hand side. It accommodated 9 passengers in total. I had 6 people on the flight so I had a double seat all to myself to spread out on. Nice. It was a little over a 1-hour flight from Fairbanks to Bettles. Everything went smoothly even with all the horrible smoke in the air from the wildfires happening around Alaska for this summer of 2022. After exiting the aircraft in Bettles, my bags were right beside the plane waiting for me and before I knew it this pilot did the quickest turnaround and was already on the runway heading back to Fairbanks. For the return trip...it was another good experience. My flight was on time and the pilot was friendly and trustworthy. Lastly, almost forgot...when I checked into the Wright Air Aviation House, I was not screened nor did I have to pass through a security sensor. But...this is normal when flying little prop aircraft. In the end, Wright Air Service did their job. They got me to and from Bettles, Alaska safely and without an incident. For that I am grateful. Thank you Wright Air!

Wright Air was extraordinarily helpful and responsive when we ran into unexpected difficulties…read moreduring our travels. They did everything possible to get us where we needed to go. An excellent choice for Alaska rural travel. Particular thanks to the operators in the Deadhorse office, the Fairbanks office, and our pilot Brendan.

Incompetent all around! Lost bags, terrible customer service. An all around joke! Fly anyone else…read moreto get to Alaska.

We would stay here again in a heartbeat! Beautiful accommodations, delicious homemade breakfast…read moredaily, and great conversation with the family running this lodge. Definitely save some time in your itinerary just to soak up the beauty of the property before you jet off to your planned adventures.

Great place to stay when in Fairbanks! Hospitality....Deb and Cory are just so warm and…read moreaccommodating, talk about genuine hospitality! The lodge is super clean and the place is amazing! The view from all angles are just priceless! You have all the amenities of a 5 star resort and just amazing greenery! I will definitely be coming back! We literally have everything...full gunctional kitchen with dishware and appliances....5 star all accross ...thank you Deb and Cory for an amazing week

I have worked and traveled throughout Alaska for the past 5 years, using many travel and…read moretransportation companies. This is by far the worst travel company I have come across. Their website is confusing and not user friendly. When making the reservation over the phone, I thought the woman took all of my information. She did not ask how many bags I would have which would prove to be a major issue later. They do not charge your credit card until 2 days before the trip. They charged me a completely different rate. After I called to correct the price, I found out they had a different drop off location from the one I originally scheduled. When I was traveling to Anchorage I had a plane/weather delay and had to postpone my travel with this company for one day. I had called Alaska/Yukon and talk with the original woman about my problem and she said moving my reservation to the next would not be a problem. The day of the original trip, she called me asking where I was. The same woman I had talked with the night before! The day of the shuttle from Anchorage to Healy, the elderly driver Dan was less then impressed with me. I had a regular suit case and a carry on that fits the standard for all airline travel. This company's definition of "carry on" is different. They define it as a "personal item" that can fit under a seat. So I owed an additional $10. He wanted the $10 immediately and got upset that I didn't have any cash on me. I had asked if the office could just charge my credit card the $10. He could not grasp the concept of this. I patiently tried to explain it to him that they have it on file since they charged me the day before. Still no cooperation from Dan. I tried to reexplain it and he got verbally angry with me. He then went on a new tactic saying the van may be full and because of all of my luggage the van might not be able to fit everyone, but not before asking how much my luggage weighed. Then he told me to put it in the back of the 15 passenger van. Everyone had to put in their own luggage, and remove it later at their drop off location because Dan couldn't. At the first stop at a grocery store he demanded my $10. I gladly gave it to him to calm him down. Silly me, I apologized and tried explaining it once more to Dan, but he said to stop arguing and threw out that I missed the van the day before! He threatened to kick me off the van in front of all the other passengers. Everyone just looked at Dan wide eyed and didn't say anything. So I'm writing all of this to say there are several other Alaskan travel companies that treat their guests with much more professionalism and grace. If it had only been one problem, or possibly two with this company I could overlook it. But this entire experience was completely ridiculous. Safe and happy travels everyone.

Two stars for transporting us without physical injury. (Updated later to 1 star after being cursed…read moreat and hung up on by the owner) This company has abhorrent customer service. We waited at the designated gas station in Denali and a Yukon van arrived and parked. We walked over to it, but the driver wouldn't make eye contact or talk to us. After a few minutes and still with no explanation, he drove away. A few minutes later, an identical van arrived. The driver got out and I said hello, but he didn't respond. He got back in the van then got out again and his first words were, "Do you have $10 for the extra bag?" He didn't say hello, introduce himself, or even verify that we were in fact his customers. We said we could easily put the extra empty backpack in our suitcase to avoid having too many bags, but he said we had to pay $10 in cash immediately anyway. We did, and he didn't say another word. Still no introduction or hello. An hour later, he said only "10 minutes" when he stopped at another gas station for 10 minutes so he could vape. When we arrived in Fairbanks, he still didn't say anything. He just stopped the van outside the airport without a word. We asked where the rental car counter was and he finally got chatty. He asked how much we were paying as though he wanted to make us a private deal on the side. When we explained that we already had a reservation and just needed directions to the counter, he only said it was "inside." It's more than a little disconcerting to be the only passengers with a driver who seems like a psychopath. ***Update*** I spoke with the owner, who promised to send a $10 refund. She didn't apologize for the experience or the hassle. Over a month later, the refund has not arrived. My email went unanswered, and when I called to check on the status she cursed at me and hung up, then refused to answer the phone when I called back.