Good service, with no delays--SO FAR! Downside: Air miles earned are a/k/a "Skypesos"! Docking them…read moreone star for this! LOL

Pam "the supervisor" at Great Falls airport refuses to check our bags because we gave them less…read moretime than they wanted--but plenty of time. Had to leave bags under truck in the parking lot for 80 year old dad to rush to get. Thanks for such a heartwarming Thanksgiving gift Pam!

Smallest "International" airport I've ever been in. Might have something to do with proximity to…read moreCanada. Slow baggage retrieval at the carousels. Interesting that there's no checkout for a car rental. That was inbound. Now, on our outbound leg, got here early and TSA isn't open yet. And there are only two other people hanging around. For a weekend afternoon, it's quiet. Nice that it's so clean.

My first time at this airport was leaving town today. Very friendly staff, especially TSA and the…read moregate agent. The airport is easy to go through and very clean, including the restrooms. I will gladly use this airport again. I did not eat here or buy anything for my morning flight, so I can't share about vegan options. I do hope they have some.

I received letter from Budget-Rent-A-Car advising me that my credit card would be charged $569 for…read moreglass damage incurred while I was renting it. I did not recall any glass damage when I returned the rental car. I asked for evidence and was sent photos that included the odometer when the car was taken into the shop and a copy of the work order. Fortunately, I had taken a photo of the odometer when I returned the car. The odometer photo I was sent had 173 more miles and the work order was submitted 13 days after I returned the car! The damage I was being charged for was not caused by me! Thank goodness I had the photo of the odometer, as ultimately the burden of proof fell upon me. I do not recommend renting from Budget or Avis, as they are the same company.

Where do I even begin to describe the nightmare the past 48 hours have been with Budget Rent-A-Car?…read moreI made a reservation through Southwest Airlines for a rental through Budget to be picked up at the Missoula airport. Once I landed after a delayed flight on United, I went to the counter to get my car. After hauling my skis and luggage out to the car only to find out that the trunk was broken and does not open. Also, I had paid extra to book a midsize car and was given this tiny Mitsubishi which they say is a midsize. A midsize car to me is something like a Nissan Murano or Ford Escape. Hauled everything back inside to the counter agent and the only car left was a minivan, but I was already running late to my meeting so I took it and left. After a long day of work I got to my hotel parked the car and went to sleep. Less than eight hours later I woke up and went out to the car and it did not start. The security guard at the hotel tried jumping the car and it was not a dead battery, the car would just not turn over. I called Budget's roadside assistance, after giving all my information to a lady and being on the phone with her for over 30 minutes the call disconnected and she never called back. I re-dialed the 1-800 number and was matched with a new agent. She could not see any of the prior information that I had given so I was back to ground zero. Keep in mind it's -10° outside and I'm literally freezing in my work clothes running late to a meeting that I flew cross country to come too. The lady on the phone could not find any information under my name, phone number, address, or reservation number. How is that? She asked me to find the Vin number on the car, after I told her that the windshield was covered in over an inch of ice and snow and I could not see it she informed me that she could not help me until it was found. Then she told me to check the inside door because Budget places a sticker on the door that has the Vin number. Someone at Budget put another sticker over half the Vin number so I could only read her half. She informed me again that they could not send help until I gave her the Vin number. How do they not know their own inventory of cars? Because I was frozen and could not wait any longer I ordered an Uber to come pick me up at my own personal expense. When the Uber got there I asked him to help me locate the Vin number and he was nice enough to chip away enough snow and ice in the freezing cold to be able to read the full Vin number to the agent. Then she proceeds to ask me what year, color, make, and model of the car is. Are you serious? It was a brown minivan, I have no idea what year it was made. Do you not have any of this information? How come it takes 20 minutes to get a car and they ask everything except my blood type, but you don't even know what kind of car you gave me. Freezing, I got in the Uber. As we pulled away she tells me she now needs the license plate to send a truck. Are you kidding me? We drove back around to the car and gave her the license plate number. She told me to leave the keys in the car, unlocked, which makes me so nervous with liability, but I just did what she said at this point. Over an hour on the phone trying to get this figured out while standing in the freezing cold and her only comment was "must be different than living in Arizona." I then asked if she had informed the local, Great Falls, Budget office of the incident and that I would need a car and she told me that it would make more sense for me just to deal with it because she would have to call 100 different numbers to get through. Even the Uber driver was laughing at that intelligence level of this agent. I finally arrived at the Great Falls location, on my own dime from Uber. The Great Falls agent had no idea what had gone on and tried to help me as much as possible. She was able to switch me into a car and get me on my way. I walked out to the car, which was filled with fast food wrappers, used toothpicks, random change, and an empty tank of gas. Are you freaking kidding me? I thought all cars going back to the airport had to be filled with gas. And do you not clean the cars before you give them to guests? I was already an hour and a half late for my meeting so I just said screw it and drove away. I went and filled up the car with gas myself, $50+ dollars later and I was finally on my way. This was hands-down one of the worst experiences I have ever dealt with, with any type of company, rental car or not. I rent cars almost every single week and I will never rent with Budget again!

I don't have a very good opinion of this company! When I called after 9 pm at the airport there…read morewas no answer. I called again today to ask them about taking me to a test drive thru site. I was told they would only drop me off but would not have me in the car to do the drive thru. I ended up walking to the drive thru site and found no cars there. I got my test done without the need to be in a vehicle. How is this company still in business??

I would give zero stars, if possible. I called for a cab at a hotel in town and the woman took my…read morephone number, room number, and told me she'd call when the cab was on its way (supposedly a matter of minutes). Nearly an hour later I called in to check and she claimed she called (no record on my phone...and I was waiting patiently the entire time) and that the cab had been waiting/looking for me, that they called my room (she didn't even have the correct room number even though I'd just told her). The service (which is the entire purpose of a taxi operation) is a joke. Don't know how they're in business if they're so awful at a pretty straight forward job.

What a great experience. -Right on the river…read more -Clean rooms -A real breakfast-(staffed) What really made the experience was how great the staff was. Super friendly super attentive and incredibly helpful and helping us navigate Great Falls. Will definitely be back next time I'm in town!

Hotel room was about what you'd expect for the price. It looked on the older side and not the…read morecleanest. However, it fine to lay my head when not out working. Ironically, I liked the older looking shower since it was easy to use compared to modern showers. I also appreciated their free daily breakfast bar and free parking.

IF you need a safe and reliable ride- pick BlackedOut 406. The company does background checks on…read moreall employees before hire. It was an honor meeting Aaron today, very friendly and helpful. Hands down the best transportation services in town. Five star rating for sure.

If you need a cab ride and you call BlackedOut 406 I hope you get Dawn and her BlackedOut minivan…read more She is an excellent cab driver and her little minivan is like riding in a little limousine. I am 6'3" and 270 lbs and she hits a button and the door opens and once I am in she closes it again. The nicest ride out of all the cabs and one of the greatest drivers I have ever dealt with. lol

The Arvon Hotel is located next door to the Celtic Cowboy and is a cut above any other place in…read moredowntown. While there are several large commercial motels across the river, the Arvon offers better prices and a more convenient location. Beyond its practicality, the hotel also serves as a showcase for local art, with works from area artists displayed on every floor and available for purchase. This adds a community feel to the experience and makes your stay far more engaging--it's well worth your time to explore the floors and enjoy a free art show. The staff is attentive without being intrusive, and they know the area well, offering excellent recommendations for local sights. The Celtic Cowboy pub, which is attached to the hotel, is a great option for meals, with food that is both affordable and comforting. Staying here feels just like staying with family!

I've never checked myself into a hotel before. It went easy and smooth. Rooms are not very big…read more Bathroom was decent size.

Valuable Items Went Missing - Heartbreaking Stay at Crystal Inn Great Falls…read more We stayed at the Crystal Inn Hotel & Suites in Great Falls on October 31, 2025. Unfortunately, after checking out the next morning, I realized that two rings -- including my vintage wedding ring from the 1920s -- were missing from our room. I contacted the hotel immediately, but the items were never recovered. Since then, I've filed a police report and have been in contact with local authorities and pawn shops throughout Great Falls and nearby communities. While the front desk staff did respond when I called, I left this experience feeling very unsettled. I would not recommend staying here. If you do, be sure to keep all valuables with you at all times and avoid leaving any personal belongings unattended in your room. This was a heartbreaking experience for me and my family, and I hope management takes steps to ensure stronger accountability and guest safety moving forward.

This hotel was amazing!…read more The rooms are large and spacious, the front desk lady was so nice and the breakfast, oh my god the breakfast was amazing! They even have a worker to make breakfast while you're there! Fresh fruit and everything you could imagine. We couldn't even hear noise from the airport or people walking outside our room, so awesome! Would totally stay here again!