Sabra was extremely helpful. We inquired about the ferry to Annette Bay - the only location with…read moresame day service, Thurs. through Monday. She told us to be here at 10 for the 10:45 ferry. She also gave us prices for passengers and our car. If we don't take a car, she gave us phone numbers for the car rental and taxi cabs over there. If we go to the Visitor's Center downtown, she said we might be able to arrange a tour for Annette Bay. We used the ladies room, which was clean & brightly lit. Everything was in working order. It had the softest toilet paper I've used in a public restroom lately, and a unique bag for feminine hygiene products.

These people and this company have always been kind and extremely professional and when we had to…read morebring our fur baby home to say goodbye they were sympathetic and supportive so thankful for this amazing opportunity to share our thoughts with our community

Ketchikan is a very unique place as the airport is located on an island across from the city of…read moreKetchikan. There are no roads between the two islands so you need to take a ferry to and from the airport. Once landing, you need to take the Ketchikan Airport Ferry. Fare is $6 one-way for adults and the ferry ride takes about 15 minutes. The ferry leaves the airport at the top and bottom of the hour, while the ferry leaves town at 15 and 45 minutes past the hour. There is no payment counter on the town side. You pay at the airport after exiting the ferry boat if coming from town. The ferry boat is on the smaller side. There isn't a lot of room to sit if it is full. Given that the ride across the water is short, that is totally fine. The ferry terminal on the city side is a couple of miles north of the center of the city, so you will want to factor that into your arrival plans and when you are taking the ferry back to the airport. I would recommend leaving for the airport early since you are dependent on the ferry to reach it.

Depends on the driver…read more First driver we had, Dakota was amazing. He was personable, nice, intelligent, etc. gave us recommendations. Lovely man. Second driver we had (didn't catch name, but cab 11) was quite rude. She was twenty minutes late after the time requested. She insulted my son saying he didn't know how to slam doors. After he tried to shut the door 3x. Didn't get out of cab to shut door properly. And drove in town going over 60 in a 35. Was checking her messages on phone. Went over potholes on my son's side on purpose. Finally at the end of the ride, after my husband mentioned to her to get the cracked windshield fixed her response was obnoxiously saying "and". This is a safety hazard. The last item to mention was she started the fare at $4.80 before we drove a foot. Zoom in for cracked windshield. Dakota gets a 5 out of 5. Cab driver 11 gets a 0.

Took Sourdough Cab while in Katchikan, AK. Morgan was our driver and an absolute blast. He was very…read moreknowledgeable of the area and its history, had tons of suggestions of places we should visit while in town, best places to see natural wildlife, hiking trails, and extremely funny and personable. I would highly recommend Morgan and Sourdough Cab if you're ever in the area.

We left so late from Ketchikan and then stayed on the tarmac forever! I almost missed my…read moreconnecting flight. It sucks that no other airline can give them competition. They give horrible service and you can't do anything about it!

Great flight as always! Alaska consistently provides a great experience, from friendly gate agents,…read moreon time departures, caring flight attendants and early arrivals (or maybe we've been really lucky). They go the extra mile!! I would recommend 100%.

It was my third time to Alaska and Island Air Express greeted me with such warmness, I wanted to…read moremove to Alaska!!! From the first greet to getting on the plane to Klawock, every person I met helped me every step of the way! And the pilot was not just amazing, but funny too! Thank you Madison and Zack for being so welcoming, flexible, and sweet!!!

Island Air Express is a rescue partner with Ketchikan Community Cats Program. They have provided…read moretransport for dogs and cats between Prince of Wales Island and Ketchikan so animals in need can receive medical care. Without Island Air Express as a partner in rescue, Ketchikan Community Cats Program would not be able to serve these animals.

We did the Misty Fjords flight and it was incredible Our…read morepilot, Asa, was great and narrated our flight while keeping our little plane steady. The whole staff was very friendly. Our flight was beautiful and I felt safe the whole time. The main building was clean with nice restrooms and a gift shop area. I highly recommend Taquan Air for a beautiful and safe flight.

They charged my card significantly more than advertised. Make sure you check what they billed you…read moreso you don't get ripped off. The flight was great but the unexpected increase in price left a bad taste in my mouth.

Such an amazing experience! Felt very safe and even tho I am afraid of heights was not scared…read more LOVED every second! The weather was so perfect for us that day and the sights you can see from up in the sky were just so stunning. The ocean, the trees, the cliffs, the waterfalls. Just wow. Just as impressive as the helicopter tour I took in Kauai which I was not expecting haha. So happy I took this tour while in Ketchikan. Loved that it's a woman run business too :)

What an amazing experience. Thank you Jake for helping us get booked for an amazing tour today. And…read morea great big thank you to Adam for being an informative and entertaining pilot. This was our first sea plane adventure and will remember it forever.

Date of tour: July 18, 2025…read more Really enjoyed this all-women(!) crew on our visit to the Dawes Glacier. The boat was clean and spacious--there's nothing worse than being on a boat that is packed to the gills with people--with two levels to enjoy and outside areas as well, including a third level that was opened when the boat was not in motion. Everyone was friendly and the snack and drink options were plentiful and for the most part, affordable. Given the captive audience, I appreciated that they weren't outright gouging us during our journey. They also offered up some free items as well, which was also quite unexpected. Crew interacted well with the passengers, asking them how their cruise has been and where they were from. The collection of glacier ice to be used in the making of drinks at no additional cost was a nice touch, even giving the kids cups of glacier ice without a charge was something you rarely see in this day and age! There were some things that could be improved, though: - The captain scolding the crew over the public address system was unnecessary. Apparently the other boat forgot their net and we needed to pass it over to them but the crew was busy helping passengers and didn't want to make the lines longer by going to fetch the net and pass it over. Confident that this could have been handled better. - The free donut holes were awful. Like puffs of stale bread that sat next to sugar, hoping the wind would blow some sweetness onto them. I know, it's free, but still something that should not have been served. - Hearing a crew member awkwardly navigate the tipping section of the credit card machine literally 50 times the exact same way. Saying, "You can just hit skip. If I do it, I'll get talked to about it." There are so many other ways to handle this that don't come across like she's going to be beaten at the end of the cruise.

Through an unfortunate series of events, we missed the boat by 10 minutes, but this operator…read moregraciously have us a refund. We have taken this adventure in the past and it is awesome!

Great trip out to "Eagle Island"…read more I think I prefer single Kayaks but the trip was great.

My family and I just completed a fun kayaking tour with Eli & Maddie! We booked the Eagle Island…read moreexcursion through the Royal Princess on our Alaskan cruise. This was the perfect way to spend our time in Ketchikan. We saw sea stars, seals, a bald eagle and more! Eli & Maddie were patient and informative. Highly recommend!