I have been a customer of Albano Cleaners for several years, and their outstanding customer service, quality workmanship, and competitive pricing keep me coming back. Whether it's routine dry cleaning, professional pressing, or tackling some of the toughest stains, they consistently do an excellent job. My clothes always come back looking crisp, clean, and ready to wear. If you're looking for a dependable local dry cleaner that takes pride in its work, I highly recommend Albano Cleaners. read more

Albano Cleaners - Outside signage - Laundry Services Near Me - Chesapeake, Virginia

I could never in good conscience recommend this company. After getting the flu in April 2026, I decided to take my comforter to the cleaners. My comforter is a Kate Spade. It is cream with black polka dots. There were no visible stains on the comforter because, despite having it for some time, I have not used it. I still have the original bag it came in. I paid $50 to have it cleaned at the Albano Kempsville location. I picked it up before going out of town. When I finally got home and put the comforter on my bed, there was a prominent orange stain on the comforter and some smaller stains that were the same color. I took the comforter back to the original location. They offered to redo the cleaning. When I got the comforter back, the same orange stain was there with a note that stated they could not clean it further because it would damage the comforter, although they had already damaged it. I overheard them stating another customer had the same stain on a sweater that was brought in as well. The manager of the store, at the time, I was unaware I was speaking to the manager, referred me to the factory location in Ghent to speak with a manager about the stain. I work, and I am not able to make it all the way to Ghent before they close. I called the Ghent location, and I was advised that I shouldn't have been referred to their location; the manager at the Kempsville location should have filled out a claim form and sent it in with the comforter. I called the Kempsville location, and no manager was available. Between work, therapy, and a car that is in the shop, I can't get back to the store. Now I am left with a damaged comforter and a $50 loss because I don't even want to use it with a big orange, rust-colored stain on it. I will NEVER visit this cleaner again. read more

I went in and paid $17.40 for a dry clean green dress. Went to pick up on a Monday 16th. Store wasn't open, tried the door. Went on Tues. Lady says don't have it, no explanation of where anything was, not a clue. I asked do I have to keep calling every day as they should be tracking this. Well I find out that it was "special" clean so wouldn't be in until the 21st. Then, I got charged $36.89 for it!! Had 0 idea this was going to happen. So more than double! Surprise! I called and she gave me a non apology. Talked to a regional manager. Apparently she should have recognized that the dress would be a special order, would take longer and cost more. read more

Absolutely love going to store #45 and seeing Cindy all the time. She is efficient and always fun to talk too!

DO NOT USE THIS COMPANY. I dont like to leave reviews good or bad... word of mouth goes a long way. My experience with this company was and still is so ridiculous i had to make sure i try to save someone else. I should of read reviews myself before using this business but thats my fault. Lesson learned. Long story short my comforter came back smelling of strong chemicals (and not good clean chemical smell it was nauseating). Ill give it to them... it was clean and the smell went away after leaving windows open and allowing it to air out. I also dropped off a shower curtain... i bought an obnoxiously expensive shower curtain (again my fault but i couldnt find what i was looking for any cheaper) and i ruined it myself by washing it without looking at the dry clean only tag and it drastically shrunk. I ended up buying the same stupid expensive shower curtain again thinking i really liked it and ill just be sure to dry clean it once or twice a year and ill still be able to enjoy it. Well... THEY SHRUNK THAT SHOWER CURTAIN!!! Im so upset because im out all this money for shower curtains i had to justify to myself buying in the first place and it still back fired on me anyways and im still not able to enjoy their moneys worth. Now comes the even worst part.. the customer service. I have been nothing but nice and as understanding as i can be but i have had to call many many times to even attempt to get a refund or get the situation handled. I keep being told ill hear back from the regional manager or whoever and weeks go by and still nothing. Ive yet to receive one call I've been told id get... let alone apology for their mistake. It's like they literally don't care and I'm a pain to deal with. Ive done their customer service for them by continuing to call back and stay on them to even get this far. They still have my shower curtain. I had to make another trip there to receive a refund (that doesnt even close to cover the money im out) and i STILL havent heard from any one regarding "what they plan to do about it". Its been over a month at this point. PLEASE SAVE YOURSELF AND DO NOT USE THIS COMPANY!!! Learn from my mistakes! Its not worth your time or money. Im not sure how they have so many locations locally with customer service this bad. read more

Worst experience with a dry cleaning company. My first visit, just to drop off 2 blazers and 5 dress shirts, took over 30 mins (it was just the clerk and I) to "scan" my clothes into whatever rudimentary system they use. No big deal. But when I came to pick up my clothing, they only gave me my blazers. I had to share that there was more to my order. The lady went to the back for quite some time and brought 2 dress shirts back. I shared that I had 3 more shirts; they didn't seem to believe me. They went back another time and brought 1 dress shirt to the front. Somehow they separated all of my items into multiple orders and then lost not one, but 2 shirts. 30 mins later I had to collect what they had "found" and leave due to an important appointment I couldn't miss. So $23 for over an hour of time, frustration, and losing 2 designer dress shirts doesn't seem like a deal to me. P.S.- My items are covered with "pressed" wrinkles all over, they have punched holes in the fabric on my blazers from the plastic tag holder you have to break off, and they permanently pressed/glued their "Albano" mini tag on all of my items without my permission. Good luck! read more

I brought a jacket of my husband's here to be cleaned because I had a coupon. The woman who helped me said it would probably be able to be cleaned with their regular service, charged me the coupon price and gave me the date it would be ready for pickup. The entire time I was in there she was also going on about her politics, which happen to be the complete opposite of me, and being very derogatory towards my views. A few days later I got a call around 7:30 in the morning to let me know the item needed to be cleaned by the premier service, which cost about $40 more, and she wanted authorization to charge my card for the additional fee. She would not apply another coupon (even though I also had a coupon for the premier service), and said it would be ready for pick up at a later date now but did not give me a date. I never received a call that my item was ready......which I found especially upsetting since she had no problem calling me at the completely unacceptable time of 7:30 in the morning to make sure she got her money. TL;DR: Use another cleaner if you want professional, dependable service. If you want to experience completely unwelcome and out of line political remarks, being told one price for a service and then being charged another, not honoring coupons and discounts, and guessing when your items will be ready, go here. read more

The absolute worst place for dry cleaning. The customer service is horrible the manager is a loud obnoxious individual who has no sense of social etiquette. They "lost/misplaced" my dress blue uniform shirt and I asked for it to be rushed. It was later revealed that they don't guarantee the rush jobs to be in on time. That information would have made my decision to come here a whole lot easier, I would have taken it to a different company. While I was waiting for them to find it and bring it, there were two other people that were also told their orders were not going to be in time and another that complained about a stain they put in the garment. I would recommend paying attention to all the reviews and stay away. In hindsight I should have laundered it and steamed it myself. The shirt came back before 5 but it was not pressed properly. Stay away read more

This place is the worst, do not use their services! We came here a few times without issue and they added my credit card to an account. Recently my husband drop off his military uniforms to have the patches moved from the two old blouses to the two new ones. The girl who was working said it wouldn't be an issue and when my husband asked for a ticket she said he didn't need one. Without any kind of permission, receipt, or invoice they charged my card over $100. They claimed that each shot counted as a $29 repair. So even to cut the patches off one shirt counted as a repair. Keep in mind other local businesses will charge only $4 per patch and don't care if they have to remove it from the old uniform. We tried to get reimbursed but the manager was never available. We will never use this business again. read more

I stopped by the 1400 Kempsville Rd store#45 to get some items laundered and the service was outstanding. There was a charming woman by the name of Cindy, who was very friendly, upbeat and informative. She informed of services I was not aware of and turnaround times. I would recommend store #45 if your in the area. Joseph W. read more

Loved loved the manager Cindy! She was helpful, fun, and got me the best discount. She is an angel!

Albano's Orchard Square Shopping Center did alterations on my sport coat and ruined my 500 coat My fault for sending this to s Dry Cleaner

Dropped of a pair of slacks and told them it was urgent that my clothes needed to be ready by Saturday , she assured me it would be back by then & sent it out on an emergency ticket to be returned by noon on Saturday. I called Saturday at 1pm and they said they were still not back & that they would return my call when they came in. I never received a call and had to buy my father in law slacks as he was returning to California on a 5am flight on Sunday . Really disappointed. I returned on Wednesday to get them and a nice young lady apologized and reimbursed me for the slacks. It wasn't about the $6. It was just upsetting that they said one thing and I trusted them to return them on time & ended up paying $45 for slacks and now paying another $7 to ship the pants to California read more

I have used them a few times to have my area rug cleaned, and I believe my ex had his suits cleaned here a few times. Service is very friendly. 10% discount for paying up front, plus they send out regular coupons. What makes me very happy though is that I brought my rug in to be cleaned one more time before moving, and was a little nervous that the estimated ready date was the day before I would be packing the truck. The employee remembered this and called to let me know when the rug was ready! Great reminder with everything going on! Yay for personalized service. read more

Julia is the BEST! She takes such great care of me. No matter when i come in she always remembers me and knows my preferences!