I was asked (in person) and called (afterward) several times to update my review, so here is it:…read more If you're thinking about using LASIK MD - I would ask to speak directly with the downtown location. DO NOT waste your time speaking to the individuals working in the 'call centers' (they are ones who call with vision questions and verify your appointment). As soon as I posted my original review: "Untrained staff who are unable to answer basic questions or provide solutions. Super disappointing since I had heard good things before experiencing their non-existence customer service first hand." I had a phone call within 3 hours, where I had been waiting 4 days for an answer to a simple question. I ended up visiting LASIK MD in City Centre on December 3rd, 2019. I personally dealt with Lindsey, Jesse, Victoria & Phyllis, all of which were friendly, helped explained the process and were educated to answer the questions I had. I do feel the communication is a bit slow and believe the only reason I received a call back was because of the 1-Star negative review but I will be following through with the surgery in 2020 and will update my review at that time when I've used their services.

This was a super experience. I've been to the LasikMD downtown and I always hated going because you…read morehave to pay for parking, but now they have partnered with FYI doctors and are in that building and there is free parking! That honestly makes things so much easier. They also have a keurig in their waiting area for coffee and tea, as well as a water cooler. I,also, enjoy watching the awesome sights they put on the tv. It's always some kind of scenery like mountains or ocean or animals! Makes you feel awesome when your surgery is done and you can actually see everything. I had mine done 4 years ago and I would do it again in a heart beat! Great start to the day finding out I'm 20/15 vision still!

The exam was very comprehensive. The staff were friendly and helpful. They did not 'oversell' me on…read moreeye glass frames. Dr. Turgeon was very thoroughin explaining the results. I had to change my appointment to earlier as I had a flat tire to repair that afternoon. They accommodated me very graciously. My overall experience was very good. This is not the first visit I've had here. Each previous visit was similar to this one. I would not hesitate to refer others to Capital Vision in Meadowlark.

Always a good experience at CVC Meadowlark! Dr Turgeon is very good. Have been coming here for yearsread more

I ordered transitions that worked in vehicles and was given normal transitions. I should have known…read moresomething was up when my glasses were ready within a day or two of being ordered. I am f****** pissed off

I booked my children's annual eye exams (ages 13 & 17), and when confirming the appointment, I was…read moreinformed that I would need to pay an additional $23 per child. I mentioned that Alberta Health should fully cover their annual eye exams, but the receptionist couldn't provide an answer and forwarded me to the manager, Matthew. Matthew explained that the additional charge was due to a change in Alberta Health's coverage. I was skeptical, so I called other eye care centers nearby to ask if any additional fees applied. The eye care center told me that as long as the exam is done once a year, it's fully covered by Alberta Health. I called Matthew back and shared what I had learned. His office/location had simply decided to charge an extra fee. If they want to add a fee, that's their choice, but they shouldn't mislead patients by claiming that Alberta Health changed its coverage because if that were the case, all eye care centers would be charging patients for the portion not covered by Alberta Health. So, I booked my children's annual eye exam at a different eye care center, which Alberta Health fully covers. Businesses should be upfront about their fees instead of misleading customers. Trust is built on transparency; patients deserve to know the truth rather than being misled into unnecessary charges.

So my household all had first time visits here recently during the pandemic. The staff were…read morewonderful and made my baby comfortable for a first time eye appointment! The COVID19 prevention measures were well followed including calling ahead at arrival, hand sanitizer use, and hand washing before appointments as well as mask wearing. The optometrist was great and explained the images they took of our eyes and what they were testing for throughout the appointments. I liked how quickly they were able to process insurance paperwork and was happy to be fitted for and pick out glasses. They have good inventory of styles and brands. I was quite happy with their sales on eyewear also. I am so happy that Yelp helped me choose this new clinic for our family.

Great service & staff. Staff helped me choose my glasses and took their time showing me around…read more Dr. Tarabey walked me through my eye exam and showed knowledge when answering my questions. Happy to be a customer, and highly recommend it :)

I owe so much to Dr. Hinz. My eyes, to be exact…read more Dr. Hinz is an amazing retina specialist. I had some trouble with my eyes a while back and I was misdiagnosed 3 times before I got to see Dr. Hinz. Dr. Hinz treated me so well, especially since I was pretty nervous about everything. He was great. He made me feel like I was going to be OK. And now I am. The entire staff at Dr. Hinz's office are so kind and genuinely care about their work. I was there so often that they got to know me and would chat with me when I came in, asking about how I was doing. I really couldn't have asked for a more amazing doctor than Dr. Hinz. If you're in need of a retina specialist, Dr. Hinz is who you need.

It's a little embarrassing to admit as a 30-something adult that I had never had an eye exam, but I…read morefinally decided it was time to get my eyes checked out as I get older. I was super anxious about the experience, because medical/dental visits generally make me uncomfortable, and also because I had no idea what to expect with an eye exam. I was able to book an appointment after work very easily, and I got a phone reminder the day before my appointment. Dr. Khan is personable and put me at ease right away. What other reviewers have said is true, he does talk a lot, but I liked this, since it made the appointment move along quicker, and made me more relaxed. I found the exam to be a fairly straightforward experience, and enjoyed how clean and bright the shop/office is. Windermere Eye Centre does sell glasses as well, and I browsed them for a few minutes after my appointment, but I was too overwhelmed to pick something without having someone like my husband there to help. I did find that their selection of frames was a bit limited, and to me it seemed it was just the same style (square black or brown plastic) over and over again offered by different designers. I haven't ordered glasses yet, but am going to look at a few other places to make sure I'm 100% comfortable with whatever style I pick. Overall this was a really good experience and I'm glad I picked Dr. Khan and the Windermere Eye Centre.

I attended on December 3, 2014 for an eye exam. At the time, I informed both the front desk…read moreattendant and the doctor that gave the examination that my sole reason for attending was that I had noticed my contact lens prescription was inadequate and needed to be updated. While both were very courteous and helpful, the entire reason for my visit apparently escaped them in spite of the fact that the front desk attendant provided me with a case to remove my contact lenses and the doctor provided me with sample lenses and did an examination to ensure they fit properly. Later, I phoned to request a copy of my prescription, and was very handily provided a prescription that states explicitly that it is not valid for contact lenses. When I phoned back to inquire, I was advised that I was not charged for a fitting and so I could not be provided with a prescription for contact lenses (this in spite of the fact that I was in fact given a contact lens fitting.) I was further informed that in order to obtain a contact lens prescription, I would have to book another appointment and pay an additional $40.00 over and above the $95.00 I had paid. No apologies were offered for any inconvenience or for being blindsided with an additional $40.00 fee only after I had paid. It was only after an E-mail exchange that I was able to convince them to release a prescription to me, since the front line staff were more or less unsympathetic to my frustration. Admittedly, had this not occurred, my experience would have been positive, as the staff were friendly and the service was prompt.

I've been coming here for years for my eyeglass needs. They have a great selection of frames…read moreranging from your high end luxury brands to something a little more affordable. They are great at helping pick out frames (although some are better at it than others). I bring my eyeglasses back for minor adjustments often with no issue. The opthamologists aren't bad either. Friendly and knowledgeable. Fast friendly service from everyone. Limited street parking out front, or you can try your luck and see if there's room behind Luxe.

I called this business one morning fearing I had a corneal ulcer. They told me that although they…read morewere extremely busy all day, they knew my fears and worries were concerning and needed urgent treatment. They ended up fitting me in between 2 other peoples appointments that same morning! The appointment was very fast but the man was very patient and understanding and he answered all of my questions directly despite having to rush between the appointments. Best care i have received for my eyes here in Edmonton thus far.

My mother and I received excellent eye examinations from Dr. Yeh and Natasha with state of the art…read moreequipment. Philip was great at helping me find the perfect frame and the appropriate lenses - excellent customer service! Staff are friendly and professional - I highly recommend them. M. Klein, Edmonton

This optometrists practice boasts a wide selection of gorgeous frames, and while I ultimately ended…read moreup at Costco for the purchase of my glasses, I absolutely would go nowhere else for my eye exam. Dr. Annu Kaul's time with me demonstrated that she cared not only about my eyesight but about me in general . I especially enjoyed speaking with her about her volunteer trips to provide exams and glasses to those in the Philippines. She is fluent in English, Punjabi and Hindi and has practiced in several different countries.She takes the time to ensure that her patients will have the best eyesight possible, even when it means repeatedly showing me options "A' and "B" until I can determine which is clearer. I only wish my insurance coverage allowed me to visit more often!