Terrible customer service. I'm going on 3 days trying to hear back from "DJ" about a commercial…read moreauto policy issue. Haven't heard word one from her. Apparently she's the one in charge here. I've been a customer of this place for 15 years, but will likely be taking my business elsewhere.

Recently I bought a condo in the back bay area with the help of Kunevich and Lau. Before working…read morewith them, I was working with several other agents from one of the "big name" agencies on Boylston st. I was not impressed with their service and decided to give Kunevich and Lau a shot. I was immensely impressed with the quality of service and dedication I received. My sales agent Kevin worked with me for 8 full months (I am VERY picky about where I live), and found me the perfect spot that I love. He literally went through hundreds of listings and I would receive consistent weekly updates on his search progress. Each week we went through at least 4-5 listings in person, on top of the dozens of listings on paper he went through with me. Not only was his search for listings extremely thorough, he was also very meticulous when we looked through prospective units; helping me point out flaws and errors which would affect me in the long run. He could have easily tried to pull a quick deal on me but instead was very patient and detail oriented. When time for negotiations came, they brought a wealth of experience with them. I never felt like I was being short changed or bullied by the developers. It is a buyers market right now, and the best way to take advantage of that is with smart people who have a strong understanding and background in real estate. I have been following up with my condominium prices and people who have bought the same units after me are paying higher prices than I did!!! Kunevich and Lau took on all the heavy lifting in my condo search, did their homework, negotiated hard on my behalf, and took absolutely no shortcuts over an 8 month long period! The end result? I have my dream home at a much better discounted rate than buyers who purchased right before and after me. A big thanks to the guys at Kunevich and Lau!

Managing Condominiums can be challenging and at times difficult! Having the proper policies and…read moreknow-all is vital to my profession and career, HK Insurance Agency has provided top notch service and knowledge for both myself and my communities. There is no doubt that they can handle your needs with the utmost care and professionalism. -Chris Buckley Rickman Companies A division of Great North Property Management

I wish I was able to choose 10 stars for the outstanding SERVICE, professionalism, timely…read moreresolution and feeling of having someone on my side when I recently experienced a small house fire in my newly purchased home! From my initial call to report, to sharing my concerns and the need for immediate attention as I have a medically compromised child, Daralyn Perry went ABOVE and beyond to meet my needs and all the while having a genuine concern for me and my family. All was resolved timely, professionally, and I could not be happier with what was a crummy situation made all okay by a very caring agent. Thank YOU!!!!!

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

As a first car owner and back than student I thought that signing up with a big insurance such as…read moreLiberty Mutual would be the safest as well as most affordable choice. Comes to find out after an accident my points of course influenced the annual deductible fee and as well as my monthly payments. A dear friend of mine referred me to Cohen and Miles and I will be forever grateful. Matt my insurance adjuster has not only offered me a better deal but has always been beyond helpful with any small or big request. I would highly recommend their service to anyone looking for a fair deal and someone who truly takes their time to assist you. Good luck and drive safe! Lati

Everytime I talk to Matt, I'm impressed how energetic, bluntly honest, on point, and fast this guy…read moreis. Whatever I ask him to do, the answer is always "I'll do it right now" - and he actually does! Many of the things he recommended me he uses himself or for his family members. Comparing prices with friends, I see that he got me awesome deals and perfect advice how to build and maintain my perfect insurance profile.

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

They knowing sold me insurance with higher rates at $1200 that ended up being $1500. As they…read moreblaming me for picking the plan. When they're the insurance agent. Would not even fix what they caused.

Most of the clients are Chinese speakers - Mandarin Cantonese and Tai Shan. Their agents speak all…read moredialects of Chinese. It is an unassuming office in the Tai Tung block on Harrison. This is the one place where you can pick up insurance for all your needs in one place. Kudos to Chan Insurance for being a big supporter of the Chinatown community!

Personable and professional, Mike and June Spinney know insurance inside and out and not only…read moreeducated me, but provided more coverage for less money than I was paying one of the large insurance providers. I am happy and feel better about insurance more than ever.

I can honestly say, the best insurance agency I've ever dealt with, this is why I've been with them…read morefor over 30 years! I started working with the old man, John, wonderful man, then with Mike and June, a wonderful couple. Always attentive, always looking out for you, I almost made a mistake in an auto purchase and the went the extra distance to help me out. They truly go way above and beyond and I can't thank them enough - You guys are the best!

Carol is the best - the rest of the staff is very nice and friendly, but I highly recommend…read moreCarol!!!!

Doukakis Corsetti is an excellent insurance agency. I have been their client for many years and…read morehave only received top notch service. The staff is friendly and truly cares for their clients' needs whether when choosing the best coverage or when handling claims. I highly recommend this agency!