We called Grover Insurance to set up our new business's insurance. Janet quoted us very quickly &…read moregot the ball rolling before anyone else even returned our call or email! I'm glad we went with Grover Insurance, it was important for us to support our fellow local companies in every aspect of our new business. Janet has been very helpful and a pleasure to deal with anytime we have needed assistance. Thanks!

This is such a great agency to work with! The service and dedication from the staff is amazing…read more They aways return calls and emails. I was with Allstate and they assigned me to an agent over an hour from my home who would never once answer an email or return a phone call. I managed to get that agent on the phone a couple of times, asked him to cancel my policies, sent him everything that was needed mutltiple times and he would either ignore me or right out lie to me. I'm so thankful to have an agent that will now take care of all my insurance needs without all the hassle. Thank you Trahan Agency!!

I have been extremely impressed with State Farm and The Paul Catalano agency…read more Every agent was professional ,responsive and followed through to insure each step of the claim process went smoothly. They took the time to insure all of our questions were answered and that our concerns were addressed. Great customer service at every step of the process Thank you

Paul and his staff are very friendly and efficient. Insurance is confusing and they always help…read morewith great advice and address my needs.

They are absolutely amazing! I have not received better service than with them. Nasim, Vera are…read moreboth great, Nateysha is absolutely incredible. Their response time is no time:) whether it's small or a big thing, they are here to help. Best agency I have ever been a client of. Thank you.

Bad experience. I had to pay $860 over my deductible because I did not use the Statefarm…read more"preferred" contract shop. Statefarm would not cover the entire claim even though it was $1,000 less than their preferred shop. I did not use either preferred shop because previous time I used them for a claim where my hood was wrinkled by the bumper of a lifted Jeep. That shop added an unnecessary repair beyond the estimate for straightening the frame. The accident was less than 5 mph and the bumper was not damaged. After the accident and before the repair, I drove that car for a month and had the tires changed and did not even require an alignment. Statefarm paid for that but their chosen shop should not have performed the unnecessary work. We policy holders pay for that through our premiums in the end. I didn't want to use the other shop they suggested because that shop would not even look under my car to do the estimate. Just a 30 second walk around. So I took my car to the place I had great experience. That morning a Statefarm rep called me and tried to dissuade me from using my own shop which we are legally allowed to do. They even tell you on the claim you can, but they down't want you to. Then at the end of the repair, they would not pay my local shop in East Haddam even the amount that their own shop bid. I spent a lot of time on the phone with people who kept repeating that this would not happen if this was their shop. I am very dissapointed. The person from Statefarm just put me on hold for 6 minutes while she found on page 26, line C - No kidding - the line that says that they do not have to honor my deductible if I use my own shop.

Highly recommended CPA. She has been helping us file our taxes for decades. She's very…read moreprofessional.

Greg is certainly thorough and has more than once saved us money on little known exemptions, with…read morehis accounting acumen. I not only highly recommend him, but also am very appreciative of his good nature !

Do not go to this place. The accountant is extremely rude and not responsible at all. Not helpful…read moreat all. When you call to ask for information on your account, he does not want to help, shouts at you and disconnects the phone.

I was helped by Hilda,she was very pleasant, knowledgeable and efficient…read more Great service thank you!

The coverage offered by State Farm seems adequate and the pricing (based on very little research)…read morecompetitive. Hilda has generally responded to my inquiries promptly and helpfully. Using State Farm became a tremendous hassle after moving states. Perhaps this is due to the fact that insurance regulation is state-based, and thus inconsistent, parochial, and sometimes antediluvian. For instance, State Farm sends me mutually inconsistent notices of cancellation, paper notices of cancellation without advance warning by email, text, or phone (!), and generally byzantine automated missives. At least initially, the coordination between a State Farm California office and a State Farm Connecticut office regarded what coverage I should carry and where was unacceptably poor. This improved somewhat when I cc'ed both offices on nearly all email and had them do the same, so I would recommend taking the same approach not only when moving states but also for several months thereafter, lest you or your agents encounter any unpleasant surprises down the line. State Farm sends way too much paper mail. If that's due in part to the fact that wrongheaded legislators have passed legislation requiring them to do so, that is no excuse -- they should better lobby their legislators. After all, the insurance industry has been tremendously effective lobbying their legislators on, for instance, tax. Insurance is regarded as something of a fuddy duddy industry. Those players who want to win the next generation of insureds will need to be thoughtful about this market, including its relatively frequent moves between states, its preferred communication technologies, and its preference for simplicity and efficiency when it comes to utilities like insurance.

These guys are great. If you are looking for good rates, they have access to many carrier choices…read moreto shop around, but beyond that they go above and beyond to help their clients. It would be really easy for them to say "call the carrier" with questions and requests, since that's technically the right thing to do, but instead they act as an advocate and help their clients navigate the system. They definitely give a personal touch as opposed to online or 800 number brokers.

I have a small policy with this agency but I am treated as if I were their most important client…read more I cannot begin to describe how wonderful Shari Donovan is: dedicated, caring, excelling in customer service, etc. I cannot give her enough accolades to show my appreciation towards her. She can be reached at 203-453-4829. I am 72, had many agents over the years, but she is the best!