Ridiculous one sided contract, overpriced monitoring, high pressure sales and in my case extortion I bought a home over two years ago that had a perfectly good alarm system already installed. When I recently contacted Alert Alarm (they had monitored the house for the previous owner) they were happy to talk and showed up unannounced the next day and began messing with my system while I read through a very one sided three year contract with automatic one year renewals at what seemed to be a high monthly price. I wouldn't sign and checked around. Apparently there are several national companies willing to do the same monitoring job for one quarter the price and without any contract. Once I informed them that I was going with someone else and asked them to release or transfer my cell modem to my new monitoring company, nobody at Alert Alarm seemed to know how to do that. Finally after several days and numerous calls their salesman called me back and tells me the owner is willing to release my cell modem for $200. Just to be clear it's my equipment, I owe them nothing but they will try to hold my modem hostage. read more

I use this company for my home and my company. I've never had the occasion to deal with them during an actual break-in but I have talked to them repeatedly for false alarms caused by family and staff. I want to talk about one employee. There is young lady named Conner that works the phones there and she is an absolute delight. She has never sounded judgemental while she walked us through resetting our alarms. Thank you Conner. read more

We just used Alert Alarms for our new home in Van Buren. Very thorough and good service! I also thought the system was a fair price. My husband and I would highly recommend them. read more

very bad service don't waste your money. been with them for almost 2 years expensive and rude and never care for your business.