Review for Master Cleaning Poor…read more Do NOT use this company! I was quoted one price over the phone and from the moment Roman stepped in he was unchanging g me! He told me it was going to be $60 for the stairs, after I was quoted $50. Then he pushed and pushed to add the "stronger cleaning solution. It was going to be ove $100 more. Then I had to question, is the service at the pri e I was quoted going to get my carpets cleaned when now you are saying I NEED the better cleanser for over a hundred dollars? I Then told him TWICE that I didn't feel comfortable with all the upsells and I didn't trust him, I told him to leave. Twice! He Then, magically brought the price for the better solution down to $30, I still told him"no"but he kept saying, it's only $30 more. My daughter (26) was there watching. I told him my husband wouldn't like this, I came up with every excuse, but he kept insisting. Finally I agreed and said just get it done. Then, when it was time to pay the bill, it was $216 instead of $200. I asked him about this and he played like he couldn't understand me. So I paid it over zell. When I got the receipt over my phone it showed that he added $16 gratuity to himself without my knowledge and pretended like it was part of what I agreed to. I will never trust this company and wouldn't recommend them to anyone. The carpets are soaking wet, I've never had my carpets this wet after having them cleaned and I've had them clean to happen dozen times. Do not trust this company!

Don't use them. They left my carpet soaking wet. Also, there was alot of carbon monoxide fumes in…read moremy home and my neighbors home. My neighbor got sick do to the fumes were so strong. Our house had to be aired out for two days to get rid of the fumes and smell. Hoping the wood on my steps are not damaged due to excessive moisture from them cleaning the carpet. After we spoke to Roman one of technicians he said they fo not refund your money even though we have had all of this inconvenience with their service. We are warning anyone of their poor customer service and quality of work.