*DO NOT USE THIS CLEANING SERVICE UNDER ANY SURCUMSTANCE* The first cleaning was supposed to be a deep clean and looked almost identical to the photos I've attached to this review which are from the second (and final) cleaning. I have security cameras throughout my house and decided to watch what they did after coming home to the house looking exactly as I left it. They were in my house for a total of 45 MINUTES and it's a 2 story 3 bed 3 bath home. They didn't vacuum the big living room rug, never moved any chairs or barstools but instead vacuumed around it. Absolutely zero dusting, didn't move anything on any surface to clean but instead cleaned around it. I have had some bad cleaning services before but omg this was by far the worst. I am now using Go 2 Girls and highly recommend. TLDR: if you want to pay $160 for someone to wipe your counters off with a dry rag then these clowns are for you! **UPDATE** I reached out after they left our house explaining the terrible job they did as well as providing supporting photos. They stopped responding to me and I still do not have my money back. BEWARE read more

See all

We had a cleaning scheduled in May. I could not get up to the house until recently because we do not live nearby anymore. We had the cleaning done in May and I was unable to return until late June. I would have absolutely contacted someone if we had returned within the time frame. We used Maid in Raleigh to perform a move out clean. I would normally do it myself, but I'm pregnant and tired, so we looked for a cleaning company instead. In addition to the standard move out clean, we added a couple extra services, including carpet cleaning, overall spending over $360.00. However, we realized that we wouldn't need the carpet cleaned (decided to replace it instead) but asked if they could just put that service towards the kitchen appliances instead. So to recap, we paid $360.00 to have our EMPTY house cleaned, not including the carpet. This is not a large house, barely 1100 sq ft. The company was easy to work with on the phone. We had to reschedule suddenly and they were very accommodating. In addition, the inside of our oven was filthy and looked clean (the oven came with the house and just never got around to it). However, I went up to the house for the first time last week to put some stuff together and almost started crying. I had to return the next day and reclean almost the entire downstairs. I'm not talking about the dust that can accumulate over time. I got my uncomfortable pregnant ass on the floor and cleaned ALL the dirty baseboards (still had scuff marks that were easily removed with a little scrub from a magic cleaning eraser and a solution of hot water, dawn, and vinegar), reclean the back door (same scruff marks), clean the glass stove top (which still had food debris even though no one had used it in a while) with glass top cleaner and a microfiber cloth (looked brand new once I finished and took me 5 minutes tops), wipe down the dishwasher (again had dirt built up on the sides, recleaned the outside of the fridge (same scuff marks that took about 5-7 minutes and a little effort but still easily removed), recleaned the sink as whoever cleaned it used some sort of dulling and streaking materials, (the stopper had mold in it as it wasn't cleaned out at all so I had to soak that and then used a microfiber cloth with proper cleaning solution for the rest), and do another wipe down of the cabinets as they looked almost as if they hadn't been touched at all. In the living room I had to rewipe down the shade as again as fingerprints were still all over the bottom plastic part (used a wipe and a little elbow grease and they disappeared). Basically I redid everything downstairs with the exception of the oven (although I still had to wipe down the oven doors along with the door for the drawer below.) I cleaned the grease build up on the vent above the stove. This took the most time but again, doable with a fine steel wool sponge. It was like Maid in Raleigh never showed up. My six month pregnant ass shouldn't be able to do a better job than a professional cleaner. I'm trying to figure out what I spent money on exactly as the house looked terrible. I am so angry and disappointed with this company don't recommend them to anyone. read more

I had Maid in Raleigh today for the first time and I'd already signed up to have my home cleaned twice monthly with them. They are easily the worst cleaning service I've ever had in my life. I paid 165 extra for window and baseboard cleaning amd when I asked them they had no clue but quickly started cleaning only the bottom half of the windows. They drug furniture across my hardwood floors vs picking it up, they didn't clean the soap dishes by the bathroom sinks when cleaning the bathroom, they didn't remove the sofa cushions when vacuuming the sofa, they didn't move anything on the kitchen counters when wiping the counters down and I could go on and on. When I reached out to a manager she refunded me the 85 for inside window cleaning but I'm disputing the entire charge. They were lousy at best. So very disappointed. read more

Showed up 3 hrs not on time. Automated system continuously sent me incorrect appointment information via text and email. Couldn't reach any human by phone or text though I called repeatedly. For almost $200, got only a 2-person 90 minute clean in a big hurry. But most importantly, left the job undone. Counters unwiped, couch not vacuumed, floor only partially mopped. Did not feel clean. At all. read more

This review is based on my experience dealing with Maid in Raleigh this morning, and specifically the lack of professionalism, threatening language, and outright refusal to do the right thing by the owner. I recently had a baby a few days ago, and while I was in the hospital, my husband discovered one of our pups had fleas - so we contacted Maid in Raleigh to clean the house prior to having an exterminator come in to fully treat the house the same day. I booked and paid for the cleaning online (the only booking option), and used a coupon code I received via email, $99 for two hours, $85 each additional hour needed. I then confirmed over the phone with the company my booking and scheduled time for this morning. At 10:30am this morning I called to find out where my cleaners were (they had said they would be here between 8-8:30am) and left a message. I then received a call back saying they weren't coming because of the weather (the weather is fine) - and I shared I had other bookings dependent on this cleaning, and asked why did it take me calling to find out where they were, versus someone proactively calling this morning when they were supposed to already be here. They then told me they would be here at 11:30am, I said ok. Thirty minutes later, I receive another call from Maid in Raleigh, telling me that the coupon I used was for first time customers, and they would still clean my house, but I had to pay the full $250 for them to do so. I asked to speak with that person's supervisor, at which point he told me he was the owner. He asked me what I wanted him to do, and I said given this cleaning was already paid for, I confirmed with a person on the phone, and after several conversations not ONCE did someone mention to me needing to pay beyond what I already did until this 11th hour call when they are already late and tried to back out once, I wanted him to honor the booking as is. He refused, and told me I should have read the fine print (which is at the very bottom of the email), well below the button to "redeem offer" that I had clicked. I suggested his system should have prevented me from using the code, or at minimum the two people who I spoke with previously who looked at my booking and already knew my contact information could have mentioned it when we spoke the days before the scheduled cleaning. Given his outright refusal to honor what I had booked, (he said he would keep the cleaning, but at the $250 amount), I advised him I would be writing this review, to which he replied I should really think about doing that, as it is illegal for me to write a negative review...what??!! He also told me that all of this was my opinion, and that he would respond to my review with the facts...and then our conversation ended abruptly - not sure if we were disconnected or he hung up, but the conversation was over already anyways. read more

We used Maid in Raleigh for the first time on 1/21/20 and were extremely satisfied. Areas of our house were cleaned that we didn't even expect to be cleaned (behind our TV, inside the microwave oven, all the blinds, etc.). I would highly recommend this cleaning service. read more

Look no further for your house cleaning team. Maid in Raleigh offers service that cannot be rivaled. They make beds, sweep, vacuum, dust, do dishes, and scrub bathrooms until it sparkles. I originally bought a Groupon for 6 cleanings and have since signed on full time with them. Not only are they attentive to details, they ask about focus areas per visit to be sure you are satisfied when they leave. I have one dog and 3 cats but they have never charged an extra pet fee. The house is usually spotless and smells wonderful by the time they leave. Houses over 3000 sq ft. will cost extra, but it's definitely worth it. read more

MaidinRaleigh did a fantastic job! My home looked amazing and I was very pleased! I will use them again for sure!

Maid in Raleigh has been cleaning my house for more than 6months now. I signed up for the 6 month contract and it has been a life saver. Johanna has been very accommodating with changes in the date of my cleaning each month. The only suggestion I have is if they could be better about telling me exactly what time they'll be at my house since I'm not always there. But, the times I wasn't there , I felt very safe about leaving my key and having the cleaning staff hide the key when they were done. I would recommend them to anyone looking for a good clean once a month. read more

I've used Maid in Raleigh for two apartment move outs and my apartments never looked better! Joanna is great to work with and everything always goes smoothly! read more

We've used Maid in Raleigh for a few months now. They started off strong with a great cleaning and very responsive to emails. However after a few cleanings the quality quickly fell. When we reached out to the team to adjust our service down to once a month they ignored us and let another full month get billed before responding. After that, we'll be cancelling and looking for another cleaning service. read more

I purchased a Yelp deal, and Maid in Raleigh will certainly have my return business. And relax! You can now stop with your search for a great maid! The girls who cleaned my house showed up promptly and did an absolutely fabulous job. They were kind and cheerful as I wrangled my (occasionally) obnoxious dog from the house so they could do their work. They took a quick peek of the house before I left to clarify what my main objective was (bathroom and kitchen please!!) and went over and above with their work. Since we moved in not long ago, we've been working on project after project. Our living room is this month's current disaster zone, as we tore out the mantle to completely revamp the fireplace. I honestly considered cancelling because I was so embarrassed by the state of the living room. I told the girls to please just ignore it and not worry at all about the living room since it was our current big 'to-do' and I didn't have any expectations for them to manage it. When I returned home I welled up with tears of joy..... They had straightened up the entire area anyways. They dusted off the plaster from the coffee table, and vacuumed up the debris that had been all over the carpet. While we still have to finish with our project, today I came home and didn't feel like I was living in a disaster zone because of it. Not to mention that the rest of the house looked absolutely fabulous. I have no idea how two girls made so much improvement in such a short period of time. Bookshelves dusted, microwave glowing, shoes lined up neatly in the laundry room, dishes done! Wonderful, job well-done. read more

Johanna and crew are absolutely amazing! They are personable, attentive, and incredibly thorough; a great value, and an absolute gem. We have them visit every couple of weeks, and it's like night and day every time! We have a 4200 sq. ft. home, and they somehow manage to clean it, top to bottom, every time. We heartily recommend them. read more

I had Maid in Raleigh clean my house every other week. I agreed to pay for 2.5 hours and trusted them to clean while I was at work. My 21 year old daughter was home at the most recent cleaning and told me that the team came and stayed for 2 hours and then sat in their car for 15 minutes. After I brought this to Johanna's attention, she agreed to reimburse me for the missing 30 minutes but I never received it. I would not recommend Maid in Raleigh. UPDATE: 7/2016 I spoke with Johanna and decided to give Maid In Raleigh a second chance. They offered to give me a complimentary cleaning and reimburse me for the missing 30 minutes. They came and did a great job! My house looks and smells nice and clean. Also, I received my reimbursement as promised. read more

I've been using Maid in Raleigh for about three months and they provide great service. They're even great with my chihuahua who sometimes tries to eat them. I definitely recommend this company. read more

Manager made a sexist comment about Johanna, claiming she was incompetent because she's a woman. When the cleaners first arrived, I walked them through the house and showed them what needed to be cleaned. About 30min after I left I received a phone call and was told I would have to pay an additional $100 or they would stop cleaning and leave. If there were going to be additional charges, they should have discussed that when they first toured my house. Their demand for more money was unexpected, and shouldn't have been an ultimatum. The manager making the sexist comment about Johanna, and placing all of the blame on her because of her gender was awful. I told him that, and he just said "Oh, I apologize for that too". read more

Was getting prices for a townhome move out clean, they seemed a bit more pricey than others in the area.

Surprised to see a poor review here; I've been using the service for several months and I'm happy to report very good results. The team is friendly and has never rescheduled or asked for last-minute changes to timing, etc. They always show up when they are supposed to, clean the areas I ask for (I get whole house), and best of all, I can pay or schedule online! I love that I don't have to remember to leave a check, and that I can handle everything through email or text. Having this service is such a nice splurge, and I highly recommend them. I'd give them a 4.5, wish Yelp would do half stars. **I would give them an outright 5, except my last housekeeper did a slightly deeper clean because it was a crew of 3 vs 2 cleaners...BUT...she was a pain to deal with and always proposing changes to our schedule. I prefer to keep it simple, and I'm happy with Joanna and her team!!! read more

My husband and I had a terrible experience with this cleaning company. There are extra charges for little things like washing dishes and they also charge per window that they clean. Every little thing is an upcharge. This should have been our red flag. We booked for a deep clean and the cleaners arrived over an hour late and did a walk-through of the townhouse. My husband left after letting the cleaners in. An hour later, we received a message saying that we were going to have to pay double what we had already paid ($200 initially, so $400 in total) for the cleaners to finish the house. What a shakedown! Management and cleaners alike handled the situation terribly. We asked the cleaners to leave, not wanting to pay extra. The house was left in horrible condition--dust everywhere from their efforts at "dusting". This company isn't long for this world! Avoid, avoid. read more

First time using a cleaning service-- I will definitely be using them again! Johanna took the time to promptly reply to emails/texts/calls and overall made sure that I was happy with the service. Johanna and I discussed the areas that needed to be cleaned beforehand, so that I knew exactly what I was paying for. The cleaners left my apartment very clean without making it smell like bleach and chemicals. Definitely recommend! read more

Professional, efficient, hard workers, kind, and every other word that encompasses perfection! I totally trust them and after 1 cleaning, so I booked them every other week! And not to mention realistic prices! read more

I have been extremely pleased with Maid in Raleigh services! The cleaning team is prompt, fast, thorough, and extremely professional. Scheduling is easy because Johanna is so on top of it. My home looks great, smells great, and I don't have to think twice about it. read more

Good in returning phone calls to get the job! Asked for move out cleaning. Blinds were left dirty, bathroom mirrors left dirty, Tubs were dirty and they kept saying this is a construction cleaning. As a customer, I want the house cleaned! House was vacant after tenants leaving the house- Told Johanna we would like to put the house on market to sell. Pet hair was left on blinds, light fixtures, and top of the cooking vent above stove. I just realized this week how dirty the house was. Had I known earlier, I would have stopped the check! I had to clean windows myself after paying them extra to clean. Not happy with service! Just felt bad for the cleaners, because Johanna on the phone kept saying "they have another job to go to.." Rush job! read more

I created a Yelp account to leave this review, that's how awful this company is! I hired Maid in Raleigh to do a move-out clean. They charged $220 for my small house (~1000 sq. ft.). Then they did absolutely zero vacuuming, left counters and tops of appliances dusty, ignored the window sills and blinds... I could go on and on. A friend and I had to return to the house and clean for an additional hour and a half. After calling for a refund, I was given $55. Since then, I've been calling and emailing to get the remainder of my $220, but no one at the company has bothered to answer me. So much for customer service!!! read more

Beware! After purchasing my Yelp deal and having my house cleaned I cannot understand how this company was the same that received such great reviews! I never leave reviews but had to share. The yelp deal is misleading and is not for $250 worth of services but for ONE rushed service. I ended up paying more by using the coupon than if I had just paid the hourly rate. Literally half of my house wasn't even vacuumed, my hardwoods were still dirty and my throw rugs were never moved or cleaned under, items were left in place and dusted around (sort of), among many other issues too many to list. I really liked the ladies who came but have the impression they were told to stay only a certain amount of time regardless of the quality of service since I was a "coupon user"....gasp! The quality of the customer service drastically changed when they realized I was using the coupon.....and this was just over the phone before my "cleaning" was even done. I should have seen that as a red flag and asked for a refund then, although I'm sure I would have been met with the challenge of dealing with the incredibly rude and unreasonable owner as I was this time in the midst of fighting for some resolution to my bad experience....to no avail whatsoever I might add. This might be an "okay" (at best) cleaning service but definitely don't waste your time or money, especially if you plan to purchase the yelp deal. read more

We purchased a Groupon for a whole home cleaning and ended up signing up for the bi-monthly program! We were floored with the work they did!!! Johanna and her team were very kind and accomodating. I loved how we weren't limited to a 4 hour cleaning period like other cleaners. Johanna and her team worked until we were completely satisfied with every nook and cranny. My husband was skeptical about hiring a cleaner in the first place and he was floored when he got home at what a difference it made. We also have a dog (lots of fur) and they vacuumed and mopped as many times as needed to make sure it was all picked up. Maid in Raleigh is clearly dedicated to doing a wonderful job no matter how long it takes. We can't wait to have them back next month! read more

Wow! Maid in Raleigh takes home cleaning to a whole new level. Johanna and her team personalize their services to our needs, and take the extra step to tackle areas I hadn't even identified (like our cabinet faces). Our wood floors have never looked this good. Very thorough and detail-oriented. I fall in love with my house all over again after every visit. I can offer my highest recommendation. read more

I had Ruby and Lu clean my house this morning for a party we are going to have tomorrow. They arrived on time and went straight to work. A few hours later my house looks and smells amazing! I am very pleased and assuming the rest of the company is half as good as these two ladies, I would recommend Maid in Raleigh to anyone! They were polite, efficient, professional, and were even patient with my 3 kids,(4,2,&2) who can be trying. read more

BACKGROUND: I talked to Johanna over the phone for quite some time as well as via email to coordinate cleaning services for my home. The phone service she uses to call (sounds like Skype) is very hard to hear her and since there is a HUGE lag she just kept talking over me and interrupting me the entire time. I asked her multiple times to please email because I like to keep everything in writing and I cannot talk on the phone during my work hours (unless emergency). Unfortunately she didn't follow through with this. I was very clear of the standards we expected for this cleaning. I expected to come home to a clean home. Johanna even went to the extent to say her team cleans EVERYTHING except insides of appliances and all windows (though they'd clean a few if they needed them - which was find since only 2 windows need regular cleaning). I explained that we needed quality cleaning and even sent her a check list to make sure everything is done in the house (this is the same list we use to clean our home - we do bi-weekly service and we clean between our scheduled cleaning). I told Johanna that we had 4 large dogs and 2 of them are crated but the other 2 roam around (and that her team could put them in a room they aren't cleaning if they don't want them around and then to move them to another room when they need to get in that one. our dogs are very well behaved and listen well so this isn't any issue). Johanna is very scared of dogs but reassured me that her team is used to working around dogs and it would be no problem. I requested that her team use our Kirby vacuum as to not bring in debris, fleas, smells, powders, etc. from other homes as this has been an issue in the past with allergies in the house. Johanna said this was no issue. I told her where to look on youtube to make sure her team was comfortable changing out the heads on the vacuum. My sister was here to let them in and I arrived shortly after to teach them again how to change the vacuum heads out as this is very important in cleaning the house. I had taken off part of the day to stay home with them and work remotely until they leave. THE CLEANING: I requested them to come around 9-9:30am but Johanna insisted they come at 8am (and with traffic could be as late as 8:30 but not likely). They showed up at 8:45am for the FIRST cleaning come to find out they are TERRIFIED of dogs (my sister locked them in a room for them so they didn't have to deal with it). I arrive home to them trying to work the vacuum and saying it is not working. I realized it was full so I changed out the bag and checked to make sure it was working and then sent them about doing their job (told them I could help again with the head changing if they needed it). Shortly later they call me again saying the vacuum wasn't working. I checked everything again and it was working properly but they insisted it wasn't. I had them use their vacuum (one of the ladies was so kind as to change the filter before as to make it so we don't get carpet powder from other houses in our house). The vacuum they used was a backpack vacuum and it was very poor quality. There is still stuff all over our floors and carpets throughout the whole house. I'm not sure if they even cleaned the bathroom floor upstairs as I took a paper towel and cleaned up a little spot I noticed which would have easily come up if they cleaned the floors with any type of sanitizing agent. They did not use any vacuum attachments to clean around or under larger furniture or the perimeter of the rooms. This was all VERY clear in the list I left. Small things like the basket of blankets, coffee table, etc should be moved to clean under them - not done. AFTER THE CLEANING: I emailed Johanna to let her know of these issues (with pictures). She CALLED (again!) and said she'd send someone by at 4:30 which I told her would not work as I had to work until 7pm but she could come the next day or following week when it worked for her. She never bothered to call back or email. read more