The team at Southeast Raleigh are great to work with and very detailed! Response time is awesome!read more

We had water damage June 2022, my insurance company sent Servpro out to access and repair. They did…read morerespond immediately and cleaned up the damage. However when it came to the reconstruct of damage it was a total disaster. It took 3 flooring companies to finally get it repaired and 7 months of disruption of my home ie: during Thanksgiving and Christmas and the remainder of summer we finally had our home back minus the construction site. There are still some small minor ares that are not right but nothing we can't live with. During the entire process I told servpro repeatedly that I would pay nothing over what insurance allowed and I was assured I would not have any more cost. However the company Servpro is saying I owe them $500 and are threatening a lein against my home. I am very disappointed in this supposed reputable company and do not recommend them for anything.

I am only rating them 1 star, no followup from any of the team at Servpro. My insurance covered…read morethem but it was one thing after. What a catastrophe for the flooding on my kitchen floor, they bungled everything. When the repair was done, wooden floor was refinished, stained & dry & we returned from a local hotel, the Moving company responsible for moving furniture from the 1st floor to the garage & my Master moved everything back, one would have thought they would have used the SOFT/Felt floor pads that I was advised to purchase & actually put them on the bottom of all the furniture. No, they just slid all of the furniture in & scratched the new floor. I called, the supervisor came out, he knew they were responsible. We would have to be resettled ( my disabled husband, cat & dog) in the same hotel at THEIR expense. I decided way too fast, I should have told him, give me a week. But I just couldn't go through the hell I went through again. I since have regretted my decision. Stay away from this company.

There are far better restoration companies than Servpro. What was supposed to be a 3 week project…read moreturned into 22 months disaster after my home had substantial moisture damage. The crew was so incompetent that they were fired on their last day. Moisture was immediately detected again under the new flooring, causing the insulation to fall and the floors to buckle as soon after moving back home from living in a hotel for five months while the project sat mostly abandoned. It took a long time for ServPro to return to finish the work, redo The poor quality work and to replace the flooring again. There was a leak in the sewer pipe that was overlooked the first time by their incompetent crew. The house sat cold all winter without any insulation, only bare subfloor and exposed walls and no electricity for four months and they claim there is no way this would cause a leak in the pipes. Their way of covering it up by offering to fix it so that I wouldn't have to take out a second claim; gaslighting at its finest! ServPro doesn't care about the hardship they place on homeowners and their families when they do not show up for work and having their home out of sorts for so long. They often abandoned my house to attend to other projects that were more of a priority. The project manager was consistently rude and unprofessional and difficult to work with. Communication was a real struggle with him including delayed or no responses to emails or any regard to stick to a time line, inability to communicate with his crew when they do not follow the punch list and refusing to do a final walk through in a timely manner and stormed out of my house when his crew broke light fixtures, door handles, and caused more cosmetic damage the second time around even though I told him I would take care of the damages myself when he refused to offer me the warranty. Some of my personal items got damaged including my grand piano and dining room table when they promised they would take a good care of it. There were beer bottle caps and cigarettes all around my property During their first visit. The list goes on and on. At the end of the day, I'm happy to be done with ServPro even though they refuse to honor the warranty. Do your research. ServPro is not in good standing with business accredited agencies. There are still broken items and incomplete punch list but ServPro has yet to resolve the issues. If you are in need of a restoration company, I'm so sorry about your home but I wouldn't wish what I went through with ServPro on anyone.

I had scheduled a appointment for exhaust cleaning and it was an emergency since there was a dead…read morebird in the vent that was causing bad odor. I called them on Wednesday and scheduled time for Thursday.. they called me 1 hour before the appointment and cancelled / moved to Friday. Again on Friday, they called 30 minutes before appointment and cancelled again. Every time they gave the same reason... emergency appointments that needs to be attended to. Extremely unprofessional and poor customer service.

When you need help fast, give these guys a call. Bill will get you the solution to your problem,…read morefast. And, did I mention, fast?

I had a small fire in my garage. they came out right away and even did most of the negotiations…read morewith my insurance company.

We had several rooms with some mold buildup so called another company first that offered to fix the…read moreproblem for $350. I knew this could not be a good and professional job at that price. I then talked to Anthony with ServPro who came out promptly and gave me a detailed explanation of what they would do. It was more money but it was going to be a professional job. The crew came out on time and the 3 men did the work and cleaned up after themselves. They left 3 big blowers for 3 days to clean the air. Anthony came back and inspected the work so I feel very confident in the quality of the job.

I used this company for restoration services after water damage in my townhouse. This company was…read morevery responsive in helping me resolve the flooding in my home. I appreciated their help and thoroughness. One piece of feedback I'd give is 1) Don't ask customers to sign documents that are incomplete and 2) Get a more streamlined system for document management and signing instead of sending customers twenty separate emails for signature.

this is a great place to do bus with Tiffany was great!! I would not trust anyone else with my…read moreflood needs

Avoid this company at all costs. My bad experience was much like what I have now read in this…read morecompany's the other negative reviews on Yelp. The reconstruction which should have been done in a few weeks at most, took 5 months, with weeks during which no one showed up to work at all, and was done very poorly. Communication throughout was awful, both with me and between the project manager and his subcontractor. Servpro tried to get me to pay for work they didn't do and is refusing to pay for damage they did (which was documented in their own photographs). Yes, you will need a lawyer. This is absolutely one of the worst companies I have ever dealt with. They take advantage of you when you are already down. Shame on Tim Coffey and his entire company.

One of the worst companies I have ever experienced . No commutation , deceitful , paid for…read morework they didn't do . If you want to be displaced longer than you have too . Ashley will come into your home take pictures of everything claiming they will put your home back it was . A big lie , pretty much you are on your own . The project manager Bob will also tell you a bunch of lies . So you have to supervise your contractor , who doesn't speak English well also . Bob will also try to cheap out your insurance money , saying your claim adjust hasn't sent you the final total . Which I still havent received. Be aware of wolves in sheep clothes !

We used this servpro office a few months ago to get some stubborn stains out of our carpet. When…read moreour water heater started leaking everywhere, we thought of them first! They got down to our house very quickly and had everything back to normal in just a few days. We are so happy there wasn't any unnecessary damage because they got it all dry for us. Thank you Team!

ServPro helped us w a small spot of mold remediation in a house we were moving out of and selling…read more They were so professional and helpful and squeezed us in since time was important to us. Plus they provided pictures of the area to show the work done and it was fantastic. It looks like new wood! We are so pleased and happy to recommend them to anyone!!

I had a house fire! Servpro was hired by My USAA to inventory and repair The items they could…read morerepair. My first contact was with Matt (he is prior air force) He was extremely professional he assured me that they would do everything they could to protect my 20 year military collectables, he told me step by step what his company would do. He said everything he could to assure me that I would be respected and always know what was happening. The crew that showed up with their team leader Katie. In my 20 years in the AF, 12 years as a manager at Copper Standard a auto part manufacture and even 11 years as a youth pastor. I have met a handful of natural leaders! Katie is the best of the best! she met with me Described what was going to happen, and she introduced me to her team Ashley and Ethan. As a leader you are only as good as your weakest link. And there was no weak links both of them were top of the line workers. If I had to rate the 3 workers it would be easy. Ethan: young hard worker, mature by 20 years higher then his age. propelled to provide the best he can for his customer. Ashley: hard worker with a never quit attitude, very personable can talk to anyone and make them fell like they are winners. I didn't stay for everything they did but I stopped by on a regular basses and I never saw them alacking they were working no-stop. Katie: of all the supervisors I have had contact, I met one that was being reproach always positive, hard working, one of the best conversationalist I have came in contact. professional at all times. always kept me advised what was going to be done. enshrining that her team had everything they needed at all times. This team Katie, Ashley and Ethan should be the bench mark for all teams and workers. servpro has the best workers, leaders and supervisors they could hire. If I was servpro I would do what I could to ensure they did whatever they could to keep these workers.If I was still in the work field I would do what I could to poach Katie and then lure Ashley and Ethan to be valued members of my team. Servpro is the best in the business!

After Hurricane Florence our house suffered severe flood damage. On 9/27/18 we signed a contract…read morewith SERVPRO of Lenior Duplin and Jones Counties for remediation. Austin Smith, Project Manager for SERVPRO estimated a cost of to complete the project. At that time, we gave a deposit. On 10/1/18 Austin advised us work would be started on Oct. 2nd and would take approximately 7-10 days to complete the job. Between 10/1 and 10/17 I had many telephone conversations with Austin. I told Austin we would be coming down from Virginia to Wallace to start work with the contractor who would re-build the home and settle the SERVPRO payment on 10/17. At no time between 10/2 and 10/17 was I told that the job was delayed or would not be fully completed by 10/17. When I arrived at my home, I found the job was far from complete. Specifically: * The crawl space was soaking wet * The floors were wet in many areas * The house had not been sprayed for mold since mold was still seen throughout * The wood shelving/entertainment unit that was built into the living room wall had not been removed from the home. Mold was all over it. * I did not see any drying equipment on site. It looked like the drying equipment was never used in the house. On 10/17 I again spoke with Austin and instructed him that we were going to find another provider to complete the remediation and that I wanted a refund of the deposit. I also contacted the owner of the franchise on 10/18 and spoke of our dissatisfaction with the lack of work performed, poor communication and demanded my deposit back. He noted that a refund would not occur and that we actually owe them more money. This will definitely not happen.