My name is Gwen Enright and I am a professional executive working in Hamilton. Over the last twenty years, I have travelled to Salon Alessandro in St. Catharines to have my hair coloured, cut and styled every four weeks because it is imperative that my hair colour, style and health be well maintained. The professionalism of Team Alessandro is unquestionable; while their knowledge is extensive and current, as the result of consistent and ongoing training both in-house and through investing in opportunities for education through their suppliers etc. I do know this team compete on the world stage and the outcomes have been exceptional because I've seen the medals and trophies. For the record, I am not related to anyone at Salon Alessandro, I am not friends with anyone who works there, nor has this submission been solicited. The Yelp Team is more than welcome to contact me for verification of anything that I write in my review and, as a government employee, it behooves me to be honest in anything that I put in writing. While having my hair done today, however, I did overhear another client speaking about a review on your site and, understandably, the owner at the Salon was quite visibly upset because the review came from someone who is not a client of Salon Alessandro in St. Catharines. The owner shared that there are other Salons with the same name and it was likely an honest mistake. She also said her software allows her to have a past client file go dormant but she can't delete one and she has gone through all of her past and present client lists to confirm that the individual, in question, has never been a client. Nonetheless the potential for damage has been done. Reviews are read by those of us who depend on others to share their experiences. Reviews impact business growth and I am also aware that building a business takes years. Now that I've said that, I want people to know that the Team at Salon Allessandro, located on Ontario Street in St. Catharines is unconditionally professional, extraordinarily knowledgeable and cutting-edge in all of their practices. If they were not, I can assure you I would take my business elsewhere because, as much as I like the Team, I frequent this Salon because of the workmanship and hair care that I receive. Having read the review the other client was referencing today and, based on the price he quoted, I know that he didn't go to Salon Alessandro in St. Catharines. My hair is longer than shoulder length, requires a combination of three colours and my style is accomplished with a combination of scissors, a razor and peanut shaver to get the precision result that is consistently complimented in business and social settings. My total bill including HST today was $116. and change. My colour is always done by Amber and my cut and style by Rachael (Owner). To be clear, however, anyone at Salon Alessandro could be trusted to do my hair because they are all extremely talented. We all know you pay more for the owner at a Salon so, where exactly did the disgruntled Andrew D. go? Definitely not where I go! If the Yelp Team want to speak with me, they can post here with contact information and I will be happy to get in touch! read more