This hotel was located in an amazing area, super close to CN tower and the aquarium, as well as the…read moreconvention center. The rooms were nice and the cleaning staff were super great. This was a very good hotel overall.

This hotel is directly across from the CN Tower. We stayed here because we had late dinner…read morereservations at the 360 Restaurant inside the CN Tower. The beds were comfortable and the ac worked. There was no shower cap or showel gel in the bathroom. There was also no "do not disturb" hanger for the door.

My guys were heading to Toronto, and I am the travel agent. I had to call to ask a few questions…read moreand make sure that this would be the best pick for the trip. I was able to get all my questions answered. It ended up being a comfortable stay for them. Next time they want me to come with them, so I would definitely pick this Residence Inn to stay at. 9/21/25

I chose this Residence Inn for my stay in Toronto due to the location and price…read more It was a short 5 min. walk to the nearest subway station, St. Andrew, even shorter to the streetcar stop at Peter & King and less than 10 to Union Station for the UP train to/from the airport. Roger's Stadium (Blue Jays), CN Tower and convention center were all in walking distance. I actually arrived early but my status was recognized and my room was ready. Staff were very friendly and responsive throughout my stay. I was upgraded to a one bedroom which was welcomed. The room was large and comfortable. Better than the family's last stay in SoCal. The only room issue i had was the location of the in room safe. It was on the top shelf of the closet and the closet door blocked the safe door from opening fully. The other issue was 1 out of 3 elevators was offline the entire stay. It did make the waits a little longer. On the second floor was a very small gym but it did have a multifunction weight gym and cardio equipment. A water dispenser was located here. The heated indoor pool and spa was in the room next door. Breakfast was decent with a rotating menu over my stay. Scrambled eggs, omelettes, pork or turkey sausages, egg bites, seasoned potatoes, etc were some of the hot offerings. Cereals, breads and prepackaged yogurts were some of the cold items. They had both regular and oat milk which was nice. One note was that you have to provide your name and room before being admitted. There was a good amount of seating and was never crowded. In the evening the bar was open. Would come back and stay here again.

***4.5 Stars*** We…read morestayed 2 nights in the Club Corner Suite with our 1 and 3 year olds. It was nice having the additional space of the suite. The kids loved running between the rooms. They especially enjoyed looking out the large window at the convention center, CN Tower and Lake Ontario. It was also nice having the extra (1.5) bathroom. The beds were very comfortable to sleep on and the housekeeping staff was almost invisible (a good thing). Since we got club level, it was convenient to grab food and snacks in the club lounge. Quite kid friendly, although with toddlers we were a bit self-conscious of our kids being too loud and messy. You can imagine my terror when my 18 month old threw a cup of milk on the lounge carpet. Luckily, the lounge staff is wonderful and welcoming and were very understanding of this mishap. The pool is very nice and heated. A little less picturesque than the St. Regis pool (which is located on a high floor) and smaller than the Shangri-La pool but still very nice. There are other amenities that are good for kids such as a free treasure hunt, complete with a prize at the end. Ritz Kids also has other paid activities that we did not do like baking classes, in-room camping, movie nights and family picnics. The hotel itself is conveniently located near the CN Tower, Ripley's Aquarium, train museum and Rogers Centre. Most of these venues are within 10 minutes walking distance. I think it is also near the underground PATH, that connects many of Toronto's downtown buildings so you can avoid walking outside if so desired. Overall a great luxurious and family friendly hotel in downtown Toronto. Great for families visiting harborfront, CN Tower, Ripley's Aquarium or Rogers Center. My only minor gripe is that the lobby is not particularly impressive.

We went for an afternoon high-tea at the epoch cafe within the Ritz-Carlton at Toronto. Great…read moreservice, presentation and selections, both savouries and the desert. Everything baked and prepared Inhouse including the jams! The setting is good and would be better at summertime when the outdoor patio opens. Would go there again during summer

Beautiful hotel! I would give it more than 5 stars if that was possible…read more I stayed for two nights and had a wonderful experience. As soon as you arrive, your treated with VIP service. Check in was simple and the staff were friendly. The deposit is $100 per night so be aware of that. I received keys to my room and also a mini bar key that gives you access in your room. I was in room 603. It was a king deluxe room. As I walked in, they had jazz music playing on the complimentary bose system in your room. The room was beautiful. Lots of closet and drawer storage for longer stays. Decent view of the city. And amenities that will make your stay most comfortable. Everything in and around the mini bar was expensive of course but it was nice that it was stocked with most things you needed including Tylenol. The bathroom was spotless and bright and also came with robe and slippers and complete with Molton brown toiletries ! ( LOVE) The restaurant (Victor) at the hotel was lovely. I ate there each night and the food was amazing. Also the hotel comes with complimentary late check out!

Not accommodating, to someone new to the city. Breakfast was not good and we did not use restaurant…read moreafter that.

Great hotel...not large as the first 4 floors are hotel and everything else is residences…read more Friendly service. Great amenities. Clean, Modern, and sleek. Great location close to many places. Would def come back

I'm usually booked at the Westin or Marriott but booked the Soho this time round. Based on my…read moreexperience I my loyalty may now be with the Soho. Very friendly, professional staff from the moment I entered the lobby. It was late when I arrived so I was very appreciative that check in was fast and efficient. My room was immaculately clean and well appointed. Extra points for fully stocked caffeinated Nespresso (no room in the world of business travel for decaf). I'll definitely book SoHo again.

this has been my regular afternoon tea spot for as long as i can remember. i've celebrated many…read moresignificant milestones in shangri-la, which makes this hotel feel very personal to me. i still remember when the tea sets were much cheaper -- these days they're closer to $100 per person -- but it still feels like a place worth coming back to. the finger snacks options are always magnificent. they consistently have scones on hand, paired with great spreads and complex, well-thought-out flavours and designs. i also appreciate how customizable everything is, especially when it comes to dietary needs -- it never feels like you're missing out. the tea quality has been pretty consistent over the years. that said, they do rotate their offerings, and a few of my old favourites are no longer on the menu. they often bring in seasonal selections for the holidays, cny, or special partnerships (like with the ballet). one small change i've noticed is that they used to let you opt out of the bubbly, but now it seems to be included by default. the ambiance is always a highlight for me. the space has great vibes, and the live pianist always elevates the whole experience. since this review is placed in the whole hotel on yelp, i could also mention that the rooms are absolutely wonderful, paired with spacious bathrooms and wonderful amenities. beds and beddings are super comfortable as always. the bathroom products have changed, however... they used to have more luxurious offerings. the gyms are big for a hotel gym. the spa... oh man, the hammam?! *chefs kiss* the pools used to be great but now they seem a bit too crowded with kids for my liking. the hotel in general seems to have more families and kids roaming around compared to when i first started coming here a decade ago... front desk staff to bellboys are all A+. they always make leaving a staycation so hard! i can go on and on about this place.

We visited Shangri-La Toronto on a Friday night for drinks with friends and really enjoyed the…read moreatmosphere. Even though we were not hotel guests, the property felt welcoming and lively. The lobby had live music until 1 a.m., creating a fun and energetic vibe while still feeling elegant and relaxed. It's a great downtown spot if you're looking for a more upscale place to spend an evening. We spent our time between the Lobby Lounge and Bosk, where you can sit at the bar or high-top tables and enjoy drinks and appetizers. We ordered cocktails, wine, and a few appetizers, and everything was enjoyable. The service was friendly, and the live music added a nice touch to the evening.

I enjoyed my stay here at this hotel. I had never been to Toronto before, and it's a great city…read more The staff here is the same-very friendly, polite, and accommodating, and eager to please. The vibe is kind of nightclub/youthful party in the lobby, with house/EDM music playing at a little higher volume than you'd expect, and the bar connected to the lobby definitely seemed like a happening spot on the weekend, even though I didn't spend any time there. I didn't care for whatever the perfumey smell they were piping into the lobby, but other than that it was great. Rooms have a gothy vibe with a lot of black throughout, comfortable beds, nice bathrooms, and good linens and toiletries. Room service here was impeccably friendly and courteous, and the food was also very good-something you can't expect in a hotel really, no matter how many stars the hotel is supposed to have. We had breakfast delivered a few times, and it was always very good, with the exception of a so so avocado toast one day. It comes from the restaurant up top, Kost, which is also worth a stop (see my review). I didn't try the Japanese restaurant on site, but the French Made cafe through the lobby is worth a stop for excellent croissants and pastries and a cappucino. Location is excellent, with King street just around the corner, metro stops just a few blocks walk, and the CN tower less than 10 minutes away. There are other parts of the city I'd like to stay in, but this was generally a great location for getting around to where ever we needed to go. Overall an excellent hotel.

Is this hotel very nice? Yes. Is the elevator situation a disaster? Also yes. Room was great, very…read morequiet and what I would expect from a very nice hotel. However the elevators can take 10 minutes to get you up to your room or down to the ground because there are only two. Also Wednesday nights the top floor turns into a club and there is a line an hour long to use the elevators.

This review started out as 3 stars but as the night continued it got worse…read more If you are traveling with little ones: We are traveling from US and booked a one night stay at the room with the stadium view ($$$$) which was great for our 2 toddlers energy. The hotel itself has Amazing customer service, great amenities, and an Amazing soft bed which I was looking forward too. Issue: The game was at 3pm and it is currently midnight as I write this review. The stadium lights are still on and shinning brightly through. Before booking, I looked up reddits and different posts that said 11pm is when the lights normally turn off. But at 11pm the stadium turned on either a loud vacuum or fan of some sort (and it has been on for the past hour).(( UPDATE: turns out it's Leaf blowers. TONs of employees using leaf blowers throughout the stadium to remove trash.)) (((2nd noise update: 330am-7am more loud machines, they are now power washing the seats/floors throughout the stadium, plus noise from employees chatting while working)). The hotel should at least provide some transpency and warn guests about the field doing maintenance because I would have rather saved a thousand+ dollars by just going to the game itself and picking a different room knowing we'd be getting a get a good night's rest. Maybe the hotel could provide sleeping masks since they cannot install decent floor to ceiling blackout curtains. Or how about providing earplugs? Either way... started off at 3 stars. now at 1 star experience. So if you or your toddlers are light sleepers this room is not for you. Also this room includes 2 high stools which i used to prop up against the bed for my wiggling sleeping toddler to not fall off as neither beds are near a wall.

If you are looking for a unique hotel, this is likely one of them. That is because it looks into…read morethe baseball arena. Unfortunately I was there for a conference. More unfortunately, was that the Weekend was having two nights of a concert in the stadium and I faced the stadium. They had a large black tarp up, either so you could not get a free concert or to try to block out the noise. Block out the nice it did not. The hotel has a resturant that had this delicious Snickers Martini that was probably 10358 calories but it was so good I have like eight. The breakfast buffet was not horrible but also not great in some regards. They did not have skim milk which is okay but the selections were a bit lacking, esp of healthier options IMO. But it was still quite good. i had a voucher from my company so I could not tell you the price. The hotel is nice enough, the doors at the entrance are a case study in human factors engineering since you veer to the right to go in then sharply veer to the left to get through the ante room to the lobby. There are 4 elevators and there is a huge column that requires you go look at the floor indicator bar where there is an arrow adjacent that says if you need to look on the other side of the pillar for your cab. The staff was nice and the room was clean. There is a starbucks in the lobby that can charge your room but cannot use the app. https://youtube.com/shorts/UuKuv8EbVrg

We booked a few nights at the Sutton Place Hotel, which seem to be a newer hotel that had opened up…read morein Toronto. Unfortunately, we didn't feel welcomed, and the customer service was one of the worst we've had to experience in all the hotel stays we've stayed at. Don't let the aesthetics of the place fool you - both management and staff are dismissive and have no compassion whatsoever. +horrible customer service

The front desk associates were very attentive. They provided recommendations of things to do based…read moreon the activities going on that weekend. They were super nice and offered us drinks in the morning even if we were heading out. The rooms were nice and comfortable. Very clean. The pool was an indoor pool and they had lounge chairs around the pool to hang out in. It was a very nice pool. They also had valet parking. Overall, we had a great stay at this hotel. Anything that we needed they provided to us within a reasonable timeframe. It was close enough to all the activities without putting us in the middle of everything. This hotel is located in an area that has construction and doesn't automatically pull up on the gps but it pulls up the condos right next to it. I would def come back and stay at this hotel again.

The hotel was overall very nice, though a few aspects felt somewhat dated. Despite the app…read moreindicating otherwise, mobile key access was not available. The room was a standard size and comfortable, with a clean and pleasant atmosphere. The bathroom design, however, had a few inconveniences--for example, the shower can't be turned on without getting wet, and there was no place to hang a towel within easy reach. On the positive side, the location is outstanding, particularly for visiting the Rogers Centre and the many nearby bars and restaurants. The attached 00 Gelato shop was a delightful surprise--I highly recommend the tiramisu flavor. The staff was also very friendly and welcoming, which made the stay enjoyable.

A very nice hotel in the heart of Toronto. I stayed for three nights and enjoyed my stay. The…read morelocation is awesome with just about everything you'd need close by. And by that I mean coffee shops (I suggest visiting French Made), restaurants, some shopping, things like that. The lobby itself is pretty with a giant koi pond with a fountain-like structure in the middle. There's also the bar and some tables and chairs. Near the elevators you'll find a mini store with snacks, drinks, and things you may have forgotten to pack. My room was a good size and to my surprise the bed was comfortable and I was able to sleep rather well. One pet peeve of mine at hotels is when the shower is impossible to turn on without getting wet, which was the case here. The lighting in the bathroom also wasn't the best. Thankfully I brought my own mirror so I was able to do my makeup in front of the window. Overall, better than the average, but not quite five stars.