I never thought I would say something this nice about the post office and it comes on the heels of losing my mail...but the person I talked to was so nice and so helpful I had to say thanks. Alas I'm a knucklehead and didn't get her name. read more

How hard can it be to deliver mail to the right address? Apparently it requires rocket science because almost every week I am missing mail. I get an email daily of scanned mail to be delivered same day yet many times I NEVER receive a piece of personal mail. Where is it going and why do others that get it don't have the decency to put it back in the mail? I guess it's time to go paperless on everything! read more

Made an appointment for a passport and waited a week. I was signed up for notifications. Took a day off work to get this done and they told me the appointment was canceled with no notification. KIM EATON was the manager and did not take the time to phone anyone about the cancelation. Horrible customer service, do not go here for passports, they do not care about wasting customers time. read more

Andrew help me out Cool guy he know what to do, the facility is probably a little old but hopefully gets better!! read more

Algonquin Post Office - Front of the building. - Post Offices Near Me - Algonquin, Illinois

When filling out the online form regarding lost or missing mail I was contacted through email by Giovanni the manger at the Algonquin Post Office that he would work with me until the issue is resolved. He never contacted me and closed the case after three days. When calling the post office you have to listen to the hours of operation, the passport information and continue to hold to speak to the next available person only to get disconnected after holding for several minutes. Guess you can't expect anything to change when they are managed by someone that doesn't care. read more

The USPS is horrible , I insured my package that I shipped , it never left the post office and was stolen by one of its employees . Management can't be trusted at this post office , the worst is they don't refund you if they steal or lost your package from your business. Paying extra to insure packages that the USPS won't pay out when they are found to be at fault . Fucking worst post office ever read more

I have had very good treatment from this post office and from my mail carrier who picks up packages at my door, when I have requested a pickup. I have never had a lost package and I mail many. My carrier is Ike and he is the best! This year has been a challenge for us all, it's good to have a little understanding of anyone dealing with the public. Thank you to the Algonquin Post Office. read more

Very dissatisfied with this postal service. My packages have been lost numerous time thought all of USPS. However this facility takes the crown. Not only do I believe my mail carrier's who deliver to my apartment complex are careless but they constantly put mail in the incorrect mail boxes. Now I have a misplaced package that I will never get to enjoy. Not to mention this was a limited time offer that they are no longer selling even if I wanted to try again. I will not be buying products that will go through USPS. Amazon and FED EX are the way to go even though they take forever some days. The only positive thing I can say is USPS has a great system when changing address. read more

I've been going to this post office for over 17 years and have always had a good experience until today. Today I had the displeasure of being serviced by Raquel Norman. Not only did she not know what she was saying to me( tried to tell me that my letter didn't fit in slot , which it did) then proceeded to tell me that even if it fit, it can't be a letter because she couldn't bend it. My letter was flexible, but I guess she wanted to try to bend it in half to prove her point. I already had a 70 cent non machine stamp on it plus 3 additional stamps at 15 cents each to cover the 3 extra ounces. So I felt I had sufficient postage. She got an attitude with me and said I had to pay an additional $2.65 otherwise it wasn't going. So the total she charged me was $3.38 for a letter that weighed 2.6 oz. Weather she was right or I was right she got extremely rude and wouldn't even answer my questions as to why I was paying more than I ever paid before. I mail these out almost every day. Needless to say, I will never go back to that post office again. I left there feeling extremely distressed and disrespected. If you want to be treated like a human... go to a different post office.it just isn't the same anymore. read more

What can really be said about a post office? Algonquin's post office is clean, with friendly, accommodating staff who work quickly & with a smile on their face, even during the craziness of the holidays. Being the holiday season and all, I braved the post office at the end of their business day with my 2 little children. I was met with a line that made me wonder if they were giving away free passports or something. Upon further inspection, I realized that there was only one clerk, working her butt off. About halfway through the line, another clerk materialized out of thin air & the line moved pretty quickly after that. What I love about the USPS is that they tell you the cheapest or fastest way to get your packages to your loved ones (or to your retailer for return). There's also ample counter space for those of us who need to stamp 37 Christmas cards with a 2 year old "helper" & a 4 month old screamer in a car seat. You can also self-serve at a kiosk (but I have no review on that because I'm oddly intimidated by it). Overall, the Algonquin post office is pretty swell. read more

Algonquin Post Office - Mile long lines. It's beginning to look a lot like Christmas. - Post Offices Near Me - Algonquin, Illinois

The post office is an essential service and is run by the government. I was just told the clerk can't put his mask over his nose and on top of it he kept pulling his mask away from his mouth as he talked. Totally useless. He should not be working with the public. read more

Algonquin has THE worst postal service probably in all of Illinois. The branch would be nice if it was ever open....always short staffed so I wind up going to Carpentersville where service is primo. Mail gets misdelivered frequently and sometimes not at all, again because they are probably short staffed. When it is delivered, the times vary from early afternoon to after dark, so unreliable have to check the box many times some days - and some days only to find no delivery at all. read more

I wish I could leave two separate reviews for the morning shift & evening shift at this location. A package couldn't be delivered to my home because it required a signature. Our mail carrier did not leave the paper work required for me to pick this package up & I called early morning. I spoke with a nice women who told me she had my package & I could pick it up with a photo ID. So I went in at 4pm, and the evening staff is a disaster. The women behind the counter had issues with every single customer, and the line was long. A young woman from the back came up to help her, since the other woman was drowning in customers. I showed her my ID & told her I had a package set aside for me. She told me it wasn't her job to fish for my package in the back. She then said she had to help a few of the other customers in line before she looked for my package. Um, why?!! I had been waiting just as long as everyone else. When she finally looked for my package, it literally took 30 seconds for her to find. She could have looked for it right away, instead of pushing me to the side for 15min. Terrible customer service! read more

I do everything I can to avoid this post office but sometimes it's necessary to go there. There's another branch east of this one that I will go to in heavy traffic even though it's out-of-the-way and providing I have time. One of the clerks at this PO does everything she can to make you feel like a moron when you ask about postage or anything mail related. Is that not why one goes there to mail a package or ask about postage? Yesterday , I'm standing in line and there's two people working including said "clerk " I cross my fingers that I get the nice guy. He at least accommodates you and gives you the sense that he appreciates your business. Unfortunately that wasn't the case and I left scratching my head wondering how this woman keeps her job ? My hope is she retires soon or finds another job. Meanwhile , I won't be going back there anytime soon. read more

Terrible customer service, the lady was helping me...barely, unfortunately she did not display her name , no name tag, anything like that. She was very rude. I came with a package to be resent as the postage wasn't enough. My daughter made her first sale of Pokemon cards through eBay and figured out wrong price for a shipping label. I asked to add the difference to the old label. The postal worker was very fussy about it. She was making angry remarks and implied that my daughter probably did it many times before being caught . That lady doesn't know me or my daughter. I am at that post office maybe once or twice a year.How she even dare ...and I am paying her salary from my tax money. So unpleasant. read more

First, it's a post office! To be succinct, it's SLOW, but friendly. I'm not sure what would happen if I needed more specialized help beyond mailing a heavy letter. I could have used the automated machine, but I thought, since I'd be the next in line after they staff helped the people at the counter, I'd just wait there. I think waiting for the person with 4 packages while trying to figure out the machine would have been quicker. About 10-12 minutes just to get to one of the two manned counters, with another 6 people waiting behind me by the time I got through. Good in a pinch, but probably better earlier. I didn't come in until something like 2:30 pm. read more

My fiance' and I moved from Algonquin to West Dundee, just 20 minutes or so away. We sent in (online) mail forwarding requests, in mid January, to take effect at our new address as of Feb. 1st. My fiance' uses the post offices "Informed delivery service" which shows each piece of mail being delivered daily. It daily shows mail going to the old Algonquin address, but that mail never makes it to our new address. In nearly 3 weeks now, we have only received 3 pieces of forwarded mail. Missing mail includes birthday cards that were sent to my fiance'. read more

Admittedly it is 0900 Hrs when I used this Post Office. It was speedy and I was in and out with the first gleeful postal employee I have encountered living in America. I'm sure during holidays and busy times this location is bustling and could be a nightmare yet I believe timing made the difference. read more

Algonquin Post Office - Algonquin USPS - Post Offices Near Me - Algonquin, Illinois

The customer service in the PO is so poor. The clerks are rude and condescending! Who holds them accountable?? They continue to get comments on their lack of professional courtesy, but nothing seems to change. It's sad when one has to try to avoid going into a his place... read more

By far the worst post office in the area. They have new policies everyday and I get told something different each time I go there depending on the person. Most of the workers are rude and won't even say a word to you as you stand there. The rudest place. read more

Posting for E Algonquin Rd. Post Office - I do everything possible not to have to deal with these people. Unfortunately I reside in their zip code so I have no choice but to get my mail delivered from them. They've delivered packages to the wrong address, leaving me to find them. The latest stunt was when I had mail held for vacation, they had a postage due slip with my mail, I paid what was due then they couldn't find the parcel. Clerk says, they'll deliver it 'tomorrow'. Waited almost two weeks, no package. Went back to PO, Clerk finds it, so I ask, "Ok, since I paid the postage due two weeks ago, why wasn't it delivered?" Beotch replies, "Look, I didn't handle it". Postmaster here should be FIRED for the customer service their staff DOES NOT provide. read more

I went in to get an international money order. The clerk on duty told me that they don't do these money orders. I replied, that the internet usps.com says that yes, you do! She then replied that the girl that does these money orders is not in, and she might only have one or two left, and this particular clerk could not help me!!!!.....I guess the United States Postal Service should change their web site to say, that this service is ONLY AVAILABLE when the one person is there that can perform this very complicated task! That is what you call job security!!!! read more

Perhaps the worst customer phone service ever! The Premium Forwarding Service is very expensive and unreliable. In February, USPS continued to deliver mail to my mailbox, which required my neighbor to attach a note reminding the carrier about the forwarding. Then the mail stopped being forwarded altogether, although my credit card was charged. After inquiring and being told that only one person in the office could answer my question, I was told to call back the next morning. I did so, and the employee was gone for the day. The supervisor told me the same info-only one person handles this task. Am I wrong to assume that the SUPERVISOR should be able to perform the employees' tasks? She affirmed that a pile of mail was there, but didn't know why. Call back tomorrow was the solution for the day or someone would call me. When I asked if this call could be made a priority, the supervisor said, "I can't make her call you." WOW, just wow! read more

The experience at this location to get a passport was horrible. The people servicing this community are extremely rude to the point they make you feel like a child. It appears they enjoy telling you they can't help you. I would suggest going to Kane County Municipal for your passport. They treat you with respect and genuinely want to help you.. read more

This post office is by far the absolute worst I've ever done business with. They are rude to customers, too lazy or incompetent to do their job properly and it's impossible to get any of them to take even a single step to help you out when you need something. On several occasions, and having dealt with several different employees, I've been talked down to, called a liar and even had them refuse to check for a package which their own system says was at the office, despite me showing them on my phone that it was in their possession. I have never even heard of a lazier, more incompetent, ruder group of employees than at this post office. This place is complete garbage, avoid at all costs! read more

This is the worst post office if the area. I've never experienced such a crabby group of employees. It appears their role is to avoid as much work as possible and to discourage use of this post office. The West Dundee post office is much better and the employees actually seem like they like to work there. The Elgin post office is also much more pleasant. Avoid this office and maybe they will close it and shift resources to the offices where the employees actually enjoy their job and are pleasant. Really bad. read more