I'm updating my review as the water system that The Water Spot installed in my home has caused…read morethree leaks in ten months, two of which have occurred in the last month causing over $4,000 in damage. The issues that we have with this company fall into two broad categories. 1. Inadequate installation. The company installed our system in a service room in the basement, attaching a draining line to a drainage system in the floor. However, the line was not secured properly and had broken free three times, causing leaks. 2. Poor customer service. I've attempted to call this company three times to discuss our issue. I've left three messages over a week and have not received a callback. After reading another review on google, I am not alone in noticing the poor customer service with this company. Unfortunately, if I don't receive a call back, I will take my concerns to the Better Business Bureau. Shortly after installation, we wrote a very positive review of this company. We felt comfortable doing this because the installation was quick, the price seemed fair, and the water in our home improved dramatically. Now, after three leaks and significant financial expenditure, the first two positive aspects no longer apply -- poor installation lead to leaks and any money we saved will now be spent on repairs. Lastly, the company offers discounts for very positive review. Since we were happy with the initial service, we didn't have a problem writing a positive review. However, this should call into question any positive review of the company. Steer clear of this company. Go with a bigger, more reputable company that will address issues and actually call customers back.

We were approached by Ben Brigham in July 2019 and after he conducted tests on our water and went…read morethrough his sales pitch we decided to purchase a unit. We were initially pleased with his presentation, installation and his follow ups. In November 2019 l awoke to a strange noise coming from the unit. I went to explore the sound and I found the unit spewing a large amount of water onto the floor. I have tried to contact him numerous times, leaving messages and have yet to have him respond. Very frustrating!!! I was forced to hire another company who informed me that they were very familiar with Ben and relayed some very shocking information about his practices. In addition the new contractor was very quick to point out several installation errors that was made. I conducted research before hand an according to the Better Business Bureau his has an A+ rating. According to the Colorado Secretary of State, the business (The Water Spot LLC) status is "Delinquent."

The home I purchased 3 years ago had a Water PH Neutralizer system. I was very unfamiliar with…read morethese systems. I called Affordable Water Service to check the health of the system. They refilled the system with the needed material, showed me how to check the levels and how to adjust the timer. Excellent and friendly service. Thank You.

In my opinion, terrible customer service for a few years that only got worse with time. I have been…read moretheir customer for the last 3 years, & they originally installed the water filtration system for my home over 15 years ago & have been servicing it annually since (with the previous owners). After I moved in I had them service the system in fall of 2019. At that time, there was found a missing bag assembly on one of the larger iron filters. Brandon, from Affordable Water, blamed the previous home owner, Carlos Sorenson, & the previous home owner blamed him (the previous home owner claimed he never had need to replace that particular bag filter himself because he always paid Affordable Water did it annually, and it only needed to be changed annually). That visit cost me almost $800 to replace the filter assembly (labor & parts). I can't imagine how the previous homeowner could have been the one to loose the filter assembly when he paid Affordable Water to do it annually so he wouldn't have too. Brandon suggested during that visit, that soon the old filtration system would need changing, upgrading (in his estimate it would be about a $15,000, expense). The next year (fall of 2020), they came about a month after being called, which is fine, but at that time I mentioned some problems I was having with water pressure & I asked Brandon about his previous suggestion to replace the whole system. Brandon said it needed to be done,and he would get back to me as soon as possible to go over the options, and his schedule. He never called back. I called & left a message a couple of weeks later, they said he'd get back to me but never did. Life got busy for me, so I figured it wasn't an emergency, just low water pressure, & I'd wait until the Covid-19 situation improved. This year, on the morning of 10/4/21, I called Affordable Water to have my filters changed & have them figure out how to proceed with removing the old system/ replacing it with a new one. I spoke with Gina in the office, & she said Brandon would call me back when he got in the office, she didn't say when, but I assumed that evening. After not hearing from them for a couple of days, I called again on 10/6/21. Gina apologized saying she never meant he'd call right away but when he had time later that week. She said they were short staffed but that later that week, on his "office day", he'd get back to me, to set up an appointment to come out and discuss options for replacing my system (likely another 3 weeks wait to get that appointment, as they are busy right now). Fast forward almost 3 weeks later, to today, I never received a call from Brandon or Gina - not a text, not an email, not a letter, not a smoke signal - nothing. I called & spoke to Gina again today. She said that Brandon would call me later in the week when he was back in the office, but that it would still be likely another 3 weeks before an appointment could be scheduled to "look at the issue" and then likely more time to schedule the work needing to be done. I asked Gina to please remove my name from the call back list, that I would no longer be a customer of theirs, & that I felt their customer service was lacking. She said, "Oh well, things happen. Bye" and she hung up. From my experience, it's obvious customers don't come first at Affordable Water, even if you've been a loyal customer for years.

Joey is awesome! I highly recommend The Plumbing Detective. He was prompt to responding to my…read moremessages, very reasonably priced, efficient with his work and he even was able to help me the next day. Everything I needed done on my list from inspection was done in 2 hours. He was on time and didn't give me a window of arrival, instead he told me the time and was there at it. Like I said, I highly recommend.

Great work! Very friendly. Great prices. Speedy turnaround…read more I would definitely hire him again!

We bought our RO water filter from Water works over 7 years ago. Al Green the owner is so friendly…read moreand knowledgable about water filtration. Every year we they come out to service the water filtration system and they are always so friendly and accommodating. Best part is our water tastes so good. I honestly think this water tastes amazing, its so good you don't need ice to mask the flavor, room temperature water tastes so good. I also noticed it helps us drink a lot more water now too.