Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

They installed $32,000 worth of equipment in my home five years ago, but they refused to install…read moreproper footers under the heavy outdoor equipment and now my Mitsubishi dual zone mini split compressor unit is leaning precariously and they refused to fix it, so I cannot recommend them to install outdoor equipment.

Hired this company to come out for a same day appointment and it was an automatic $300 just to…read morediagnose the issue with my furnace. The tech spent no more than 10 minutes at my house and charged an additional $200+ just to change the fuse, which he claimed was the problem. I was out of town at the time and was told by my dog sitters that the furnace stopped working again 2 days later. I came home and discovered that the tech didn't even bother to put the electrical box covers back on and left clipped wires on the floor. I decided to hire Call Dad AC & Heating for a second opinion and they actually took the time to properly diagnose the issue for a fraction of the price. Turns out it was a much bigger issue than a blown fuse and Mountain Air Mechanical Contractors ripped me off in an effort to be lazy and save time. They also told me they would charge another diagnostic fee if they had to come back, even though they clearly didn't fix the problem.

3 weeks to get an appointment. Then cancel for an emergency. Then 3 weeks for another appointment…read moreand try to cancel that one. Hard to have trust. Need to hire more people

terrible service from mcnutt "service" group. dena huber, mcnutt agent, testified in court that…read morethey did not need to pull a permit to do hvac work in my home, but NC statutes do require them to pull a permit. they dont even know the law, or mislead the court or dont know how to be truthful. avoid them at all costs, or it will cost you! robert vaughn testified in court that their work was inspected by neil lankford, but if he did inspect their work, he totally missed seeing the bad job, incorrect electrical work and improper installation of humidifier/de-humidifier they did. unbelievable.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

BAD NEWS BEWARE! I gave Matthew a $5000 deposit for a new HvAC Mini split system. I have texts from…read morehim with every excuse in the book but bottom line is he spent my money on other things besides the mini split he was supposed to purchase and install. He is bad news. I also just found out he was taken to small claims court for exactly the same thing by someone else. Now it's our turn.

I thought I might need HVAC service due to hearing strange chirping sounds. Matthew suggested a…read moresimple solution that didn't require a service call. He was totally correct. While I didn't need to actually request service at this time I will absolutely use Airtite for future HVAC needs. I appreciate honest work, which Matthew seems to offer.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

I was worried my 2007 heating/cooling system was going to give out. I called JB's and spoke to…read moreLinda, their personable and knowledgeable receptionist, who sent Mike out to our house to check things out. Mike was also knowledgeable and friendly. He taught me some useful things, and discussed brands he would recommend. He thoroughly inspected everything. Our unit was fine; he only had to replace one part. I will gladly recommend and use them again.

I cannot say enough wonderful things about JB'S! They treated me like an actual human being which…read moreis super rare these days with service companies. Love them!!!

My extended NC family needed lots of hvac help and we were on a budget. We are happy with service,…read morecompetitive pricing and quality from Hollifield which is NOT a private equity owned expensive hvac company like some are now. We needed a crane for one job, and Hollifield arranged getting to the site early and even let us use the crane to move a new skylight for a roofing crew too. Our two new heat pumps, air handlers, one mini-split and a repair on an older system all went flawlessly. I especially liked that Spencer answered calls quickly and was willing to let me double check sizing, ask lots of questions, and he even helped us out with troubleshooting some problems outside the scope of our hvac jobs. Seriously, Spencer at Hollifield HVAC made dealing with tough problems possible. (We put down a deposit before the jobs and paid when completed. Billing and payment were easy) * I don't have photos of the minisplit job, but it required a good bit of work and planning, but all went well and all jobs passed with inspectors on the first visit. Definitely, give Hollifield a try if you need a new system or repair. They took jobs in Buncombe and Madison for our family.

I called Barrett heating and cooling on a Friday morning, when we woke up realizing our furnace was…read morenot working. A human being answered the phone, and I spoke directly to the technician. After explaining all the things we had tried, the technician told me he would call me back as soon as he had a time slot available, and would come by. Within two hours, I had a phone call telling me he could make a house call in 15 minutes. Brendan arrived promptly and assessed the furnace. He indicated he would need to step out to pick up a part, but that he would be back within the hour to repair it. And he was absolutely true to his word. The entire repair, from assessment to clean up, took less than two hours, and our furnace was back up and running. There aren't many repair places you can call who will send a service tech out the same day, and actually fix the problem same day. We were extremely pleased with their professionalism, and their timeliness. I would not hesitate to recommend them!

Brendan has done work for us on a couple of occasions and we highly recommend him. He is…read moreresponsive, fairly priced and does excellent work. He's also a really nice guy. We recommend him without hesitation.

Ducky Ducts was professional, courteous and competent. They arrived on time, introduced themselves…read moreand asked to be shown around the house. They explained what they were going to do and got started without delay. They were very thorough, showed us before and after pictures of the ducts and left the house cleaner than it was when they arrived. We will be using them again in a year. Highly recommend these folks.

The two technicians (Ashton and Corey) were efficient, thorough, and polite. They were respectful…read moreof property. I will work with them again. This firm was recommended to me by my furnace/air service company (Mountain Air) which is why I felt comfortable going to Ducky Ducts.