Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

I could not be happier with this company. Jeremy was a total…read moreprofessional, showed up on time and did a fantastic job with my heating system. Very reasonable price as well.

From the owner: I pride myself on delivering top-quality, safe, and efficient service to my clients. Honesty is my…read moreguiding principle, and I uphold it in everything I do. Whether it's something as straightforward as changing doorknobs or diagnosing a problem with your heating and air conditioning, you can count on me to get the job done expertly.

BAD NEWS BEWARE! I gave Matthew a $5000 deposit for a new HvAC Mini split system. I have texts from…read morehim with every excuse in the book but bottom line is he spent my money on other things besides the mini split he was supposed to purchase and install. He is bad news. I also just found out he was taken to small claims court for exactly the same thing by someone else. Now it's our turn.

I thought I might need HVAC service due to hearing strange chirping sounds. Matthew suggested a…read moresimple solution that didn't require a service call. He was totally correct. While I didn't need to actually request service at this time I will absolutely use Airtite for future HVAC needs. I appreciate honest work, which Matthew seems to offer.

Carolina Comfort installed my American Standard heatpump in June 2014 and I didn't have any…read moreproblems at all with my system! New Management! In 2023 we needed to make some modifications to my system but Carolina Comfort was TOO BUSY to address my modifications to the SYSTEM THAT THEY SOLD AND INSTALLED! Too busy to take care of their own 9+ year customer! So now that the system out of warranty by a year I asked them to evaluate it for repair and alternatively to quote a new heatpump. Given the chance to sell me a new YORK system (bottom of the ratings) they proposed to repair my system without properly pressure testing for leaks or testing the compressor. This was after they baselessly claimed that it had probably overheated and would likely only last a year or so, and stating that the unit would only last about 3-4 years max. I am a retired degreed engineer and licensed to purchase refrigerants by the EPA so after I challenged their report they withdrew their offers to do any work for me. Good Riddance!

Made an app't for a technician to do a HVAC tuneup; time frame was two hours for the technician to…read moreshow up. Did not show up, did not call. I called the office who told me he was delayed. I said "why didn't some one call me, I just wasted two hours without even the courtesy of the person telling me he'd be late?" The receptionist apologized, but it wasn't her fault, it's the fault of the technician not having the courtesy to call, or the company for not training staff to be courteous and to not waste people's valuable time.

Our realtor recommended this company to us and I am not happy with their service. One of the main…read moreproblems I had was that they said they couldn't reach the attic because of an electrical issue, so our seller hired an electrician and it turned out there was no problem. The inspector charged us an extra $150 to reinspect the attic even though it should have been inspected in the first place, but because of their faulty equipment it didn't get inspected. I would not recommend them and would not hire them again. I am now left wondering what else was wrong with their report.

Dustin did a thorough inspection of the home and provided full accounting of items not up to snuff…read more Provided a detailed report as well as contacts for area contractors to get repair estimates. I would recommend to anyone that wants a reliable and timely inspection.

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

I called Barrett heating and cooling on a Friday morning, when we woke up realizing our furnace was…read morenot working. A human being answered the phone, and I spoke directly to the technician. After explaining all the things we had tried, the technician told me he would call me back as soon as he had a time slot available, and would come by. Within two hours, I had a phone call telling me he could make a house call in 15 minutes. Brendan arrived promptly and assessed the furnace. He indicated he would need to step out to pick up a part, but that he would be back within the hour to repair it. And he was absolutely true to his word. The entire repair, from assessment to clean up, took less than two hours, and our furnace was back up and running. There aren't many repair places you can call who will send a service tech out the same day, and actually fix the problem same day. We were extremely pleased with their professionalism, and their timeliness. I would not hesitate to recommend them!

Brendan has done work for us on a couple of occasions and we highly recommend him. He is…read moreresponsive, fairly priced and does excellent work. He's also a really nice guy. We recommend him without hesitation.

Mike's came for our annual checkup // very though job. Opened up the equipment, tested and checked…read moreeverything. This system installed last year is now using 1/2 the propane the old system used. So we are very happy.

I bought my house almost two years ago, and I knew it had been empty for almost a year, so I…read moredecided it was past time to have the heating system inspected and serviced. I was very lucky to find a good sized, reputable firm in Candler, close to where I was. Contacting them and scheduling a service was very easy, they were able to send a tech out the next week. Greg was very knowledgeable and capable. I really didn't know much about the system I had, I had only changed filters in the basement quarterly. As it turns out, I had second furnace that I didn't know about up in the attic to heat the second floor. And THAT filter was nasty, guessing it almost never got changed. Greg was in and out in a couple of hours, everything is running great, and I've already noticed the improvement in the air quality upstairs. Great service at a fair price, highly recommended. I'll be having them come out every year going forward at the start of the heating season.

I received Professional Service from all ..... from Scheduler to Technician…read more I especially appreciated the Messages that confirmed appointment date and time. Joshua was great, arrived on time, was courteous, very knowledgeable and a good communicator! He performed services in a timely manner. I will recommend this company wholeheartedly!

they are a rip off my system went out in 2022 in July the hottest part of the year called them out…read moreRocky told me 11000 dollars and they couldn't get to it for 3 months I had a elderly disabled COPD person living here so I put a new unit in didn't get any calls to schedule a service til June 11 of 2026 they came out and then cancelled my membership so almost 2000 I have lost because they didn't put the new system in but still took money out every month I do not recommend these people Mike is the rudest person to be running a business