amazing service and great prices the mechanic was super helpful and took good care of meread more

They do not have any respect, there customer service is crap. Went in a total of 4 times over the…read moresummer in an attempt to get some major safety recalls done on my Toyota that they told me they can do, went in today (the 4th time) and was told "oh what I was told was that you already had them replaced" this was an out right lie as I whitenesses the last person I spoke to write everything down. These people are not worth waisting your time with.

I had an intermittent issue with my Subaru XV Crosstrek. Ignition would not release my key. Had my…read morecar brought over to my usual mechanic and they told me they could not diagnose the issue. Found out about this place when we dropped a friend off to pick up his truck and I saw that they are Subaru experts. Dropped by a couple of days later to ask if they are familiar with the issues I'm facing. The gentleman at the front counter (Jon?) was extremely helpful and explained what could be the issue. He also explained why intermittent issues are hard to diagnose. In addition to that, he took the time to print out some literature, looked up the cost of replacing suspected parts, and told me what I need to do. Which is basically keep using the car until the part truly and consistently fails, then it will be logged into the computer and they can diagnose and pinpoint the issue that needs to be fixed. Thus saving me time and money. I was nervous about not being able to get my key out and he showed me where the ignition release button was. All in all, had a good experience, and will definitely bring my car over for an oil change when it's time since they carry genuine Subaru oil filters.

Mike Benson is great. He came down to the dock to help us with a fuel contamination problemon our…read moreGrand Banks trawler. We were on a 2 month cruise to Alaska. He came on a Saturday and worked until 7PM. Came back on Sunday morning at 8AM and worked until 130PM. We were able to get the engine running well after removing water from one of the fuel tanks,c hanging filters several times and bleeding the system. He also diagnosed the problem as rotten or missing O rings in the deck filler plate. Great mechanic and a great person. If you have problems with your diesel engines in Ketchikan, call Diesel Doc.