Disappointing at best. While Jonathan did get us into the shop on a Saturday afternoon from a tow…read moretruck ride south of town, that's where the good part ended. We'd had a diesel fuel leak shut down our Sprinter/Camper van and when we got the vehicle back three days later the diesel hadn't been cleaned out of the engine compartment. The fumes were horrible. We'd only gone a few miles and then had a tail-light fault illuminate (later corrected itself once engine compartment was cleaned up). The following day we had check engine light illuminate for a NOx sensor fault. A couple days after that we lost our power train belt and had that replace in Prescott Arizona - another tow ride! Given the fact that they knew we were on a long road trip and desperately needed good attention to our mechanical failure, one would think they would have made sure to check EVERYTHING out to be sure that the remainder of our trip went well. So not only does it appear that they did a poor job (leaving excessive diesel in engine compartment has negative effects on rubber components and is a fire hazard/health hazard), but it appears the job they did ended up causing collateral damage. When Jonathan was shown the excess diesel in engine compartment he should have been embarrassed and should have asked us to leave it with them to clean it up. That didn't even come close to happening. He didn't want anything to do with it - he watched me ladle some off a depression in the frame while he watched. He was reluctant to get his hand in there to mop it up with a shop rag even though his arm is longer than mine. Dissappointing to say the least.

Would like to shout out Alderson. Took my Car here for a…read morerecall, and they were super kind and got me in within a day of calling. They also had a shuttle that took me to my friends house so I didn't need an Uber or anything (big sprinter van) They had my car done within a couple of hours and were super kind and helpful, thank you Alderson! I did have to drive from Canyon (no Mercedes dealers in Amarillo / canyon) but the drive was worth going to an actual Mercedes dealer. Thank you!

We leased a new 2019 Infinity QX50. Good experience with…read moresales people. The sales person's knowledge of the vehicle was good. They took the time and patience to teach us how to use all of the features. We will have our family purchase from the McGavock family of dealers for all of the vehicle needs.

This dealer is not to be trusted. They misrepresented fees that were not legit. Made promises that…read morewere not kept. I would never buy a car or have service done at this dealership. Beware consumers

I guess my family wasn't the only one with a shady experience at this dealership…read more Something that was supposed to take 45 min and out the door according to the salesman, ended up taking over 4 hours. We went looking for a used vehicle in good condition for my 16 yr old daughter that we could pay cash for. The used audi was priced at 21,770. Drove it, agreed on price, went inside to take my information to sign the deal and put the car under my name. Well he takes the information to the manager and he comes back with a paper that's over 2 thousand higher on sales price with added amounts, 400 for tint, 1500 for certified preowned, 1000 for all weather mats, and none of this is disclosed on the price to begin with, mind you this is a used vehicle that they want to charge you for all weather mats that originally came with the car? That is used! and they say it's certified but oh wait, the added price isn't added on the price it's listed for. But we get the( oh we are very transparent and itemize everything when making the sale We asked from the beginning if it has 2 key fobs, Jeronimo the salesman said yes, when we picked up the vehicle after the rushed so called car wash they did, it only had 1 key fob and when I called the next day because the fob didn't have the emergency key inside, all of a sudden they are either in a meeting or not in at the moment. Thank you Chris Diaz and Ryan LaRusso for kindly returning my call. Shitty dealership who says it discloses and itemizes everything but they don't. And then ghost you after you paid instead of creating a relationship on someone who would come back for other vehicles. Not a good look.

Buying my VW Atlas at Audi Lubbock was, by far, the smoothest and best experience I've ever had at…read morea dealership. Out of the 4 buying experiences I've had, this one is the most memorable. When I inquired about the Atlas, I spoke with Alicia. She was very kind and answered any questions I had. Communication was 10/10. When I got to the dealership, I met Michael who sold me the car. From the get-go, everything was seamless. There were no hassles and I did not feel pressured. Michael was great. He was very nice, answered any and all questions I had, never making me feel rushed. Even the financing process was excellent and hassle-free. My family was surprised. My dad, who has a lot of experience with dealerships, was impressed and had never witnessed such a pleasant dealing. Audi Lubbock has a way of "dancing" with the customer. In my experience with them, they were very fair and operated honestly. Audi Lubbock was accommodating and I really appreciate them and their stress-free approach to selling. The positive reviews were correct. I absolutely love my VW Atlas! Thank you, Michael, Alicia, and Audi Lubbock!

Easiest car trade ever. These guys, Jay and Monty, are super. Good cars, fair prices and…read moreexcellent customer service. The "go to" place in Lubbock.