Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

This is my third new truck I have bought from Ram. Every service department has been great. Until…read moretoday, Frontier Dodge seem to employ incompetent people, with no knowledge of customer service. My truck was under warranty, the driver's side tail light went out. I scheduled an appointment to leave my truck at 7:30 am. I showed up at 7:45. I received no call or communication on the status of repairs. At 12:15, I called to inquire about the repairs, my truck wasn't even looked at. I picked up my truck, went to auto zone and fixed the problem in 15 minutes. Frontier Dodge had it for five hours and didn't do crap... If you want crappy service head to Frontier Dodge, they're full of it. UPDATE: I received a called back from Johnny, the service director, upon completion of our conversation about the service. It was not a simple lightbulb, it was a electrical circuit board. So, I prematurely made an opinion of Frontier Dodge's Service Department. I'm looking forward to a continuous service relationship. Thank you, once again Mr. Johnny.

We went in to look at used jeeps. They showed me the one they had on the lot. Then they told me…read morethere were very few in Lubbock for them to pull for me to look at. They showed me a brand new one and of course it was nice and great. We gave him our monthly payment preference and he came back to convince us to lease even though we had already told him we didn't really want to do that. We finally agreed to do the lease. He went to do the paperwork and it took FOREVER. Come to find out the system was down so they had to do everything by paper. I had a newborn baby with me and was never warned that this process would literally take all day. After all the paperwork was done there, we had to go sit in the financial office for another hour probably. We finally got all of the paperwork finished. The car wasn't cleaned up before giving us the keys. We also didn't get the 1 year of free car washes like we were supposed to.

I am writing this review as it relates specifically to the Frank Brown Service department. After…read moreliving outside of Lubbock for over 15 years, for the most part in much bigger cities, I have grown quite accustomed to curling up in a ball and taking a beating mentally when gearing up to pay mechanics for work done on my vehicles. My heart sunk when I called a local mechanic shop that I grew up familiar with in Lubbock when they informed me that I would have to take my issue to the Honda dealership to get this specific issue resolved. The dealership?!?! I promptly went to my budget to see where the thousand dollar car repair I had in mind fit in. My phone call to Frank Brown started to put me at ease. Rather than hemming and hawing about what expensive services they likely needed to do to check things out and resolve the issue, based upon my layman's term description of what was going on, the customer service technician knew immediately what the issue was, was clear and to the point on what neded to be done and the likely cost and invited me to come take care of it. The team at Frank Brown is friendly and they work fast and effectively. The shuttle to and from work makes this a convenient task. Not only did I get them to resolve my issue, but they replaced my oil and windshield wipers and got me hooked up on my inspection report - a nice one-stop shop place to go. The real reason I am giving them five stars though, is that they put to rest my long-held notion that dealerships are not affordable alternatives. The oil change was on par with the oil change places in town and the issue I thought was going to be expensive was way less than I would have experienced in other parts of the country I have lived. The labor charges seemed far less than other places that I have seen. Finally, they ran an Airbag diagnostics due to an indicator that I had on free of charge.

I bought a car from here a while ago after doing extensive research on a specific car in their lot…read more I was promised several things that never came to fruition. I was told that several maintenance items have definitely been done and was told I would receive proof but then after asking for absolutely any kind of proof during signing the salesman fumbled and got very upset that I asked for proof, they said they did the work but could not prove it. I asked about items that I knew were due (timing belt after 7 years) and the salesman continued to confirm with me that it was after 10 years even after I asked several times saying I researched it online and viewing the suggested maintenance in the handbook for the vehicle. I also had an additional salesman come in later in the negotiation for the vehicle asking what it would take for me to sign for the vehicle then and after I bit of thinking I came back with a number that I could reasonably afford and they were upset that I I would counter their offer. They have just as much ability to just say no to my offer as I do theirs so there is no reason for them to lose their temper or make any insults towards me or my previous vehicle. They might have quality vehicles but I can not say the same for the people so just be sure to do your own research and trust very little of what they say because at the end of the day they do not care about you as much as they do your commission. Finally my last complaint is with the service department which I'm not completely is warranted. Online it is highly suggested to have an entire kit done for the timing belt whereas after asking their technicians it was suggested to only get the timing belt and nothing else looked at. I feel like this is a pretty risky option especially since something like a water pump costs an extra 100$ and could be changed easily during a timing belt replacement and is typically suggested. I just suggest being careful and looking at other options before committing to a business that is intending on you returning as soon as possible.

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

A used salesmen named Eli called me about a vehicle they had in stock. I told him I wasn't…read moreinterested in it. He then began the typical used salesmen tactics and then he hung up on me. I called the number back and requested that they stop calling me. Eli stated that "if you don't want to talk, why did you call back?" God awful customer service.

Great dealership, music playing on the lot and nice amenities inside. Cesar Coronel was our sale…read morerep and they were great. Greeted us upon arrival and helped answer all of our questions. Even got to know how much the Rolls Royce was! For the low low price of $240,000 you too could own this! Hahahahahaha fun to sit inside and get the feel w/o the commitment. They also had a nice Porsche and a Lamborghini!

So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a…read morerental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me that if I didn't change my review that I would have to pay $4,200 for my engine. I am also email Jim Farley Ceo of Ford if anybody else wants to show this dealership who is the boss. Email me I also have the cellphone call recording of the threatening call.

* Charged for Repairs, But the Problem Still Remains…read more My car has been in the shop for a few weeks now. I brought it in because it was jerking during acceleration, and I suspected it could be related to the engine or transmission. The issue started after a long road trip, before anyone had serviced the vehicle. There were no warning lights or check engine indicators at the time. Before coming to this dealership, I paid for diagnostics at two others. One recommended replacing all six spark plugs and the battery, which I did--but the jerking continued. Since my car is covered under an extended warranty, I was advised to bring it to this dealership specifically for that reason. I was already anticipating a runaround, but moved forward based on the warranty coverage. At Gene Messer, they diagnosed a loose gasket in the intake manifold, which was leaking air and assumed to be the cause of the jerking. They replaced the entire manifold for $1,382.48, including parts and labor. Despite that, the jerking persisted. They told me the intake manifold was installed and passed an initial test drive. But when their service manager drove it again the next day, he noticed a slight shutter. Now, their shop foreman and transmission technician are recommending a transmission fluid exchange, costing $348.06 before tax. They claim I'll need to drive 400 to 700 miles after the fluid exchange before the fix takes full effect. If the issue continues, I'll have to return again for further evaluation. Throughout this process, they've repeatedly pushed me to apply for Sunbit financing and have added costs and repairs without resolving the core issue. I'll Add more to this review. plan to expand on this review and share my experience across other platforms to help future customers make informed decisions about this shop. * Service Completed, Issue Unresolved