I guess my family wasn't the only one with a shady experience at this dealership. Something that was supposed to take 45 min and out the door according to the salesman, ended up taking over 4 hours. We went looking for a used vehicle in good condition for my 16 yr old daughter that we could pay cash for. The used audi was priced at 21,770. Drove it, agreed on price, went inside to take my information to sign the deal and put the car under my name. Well he takes the information to the manager and he comes back with a paper that's over 2 thousand higher on sales price with added amounts, 400 for tint, 1500 for certified preowned, 1000 for all weather mats, and none of this is disclosed on the price to begin with, mind you this is a used vehicle that they want to charge you for all weather mats that originally came with the car? That is used! and they say it's certified but oh wait, the added price isn't added on the price it's listed for. But we get the( oh we are very transparent and itemize everything when making the sale We asked from the beginning if it has 2 key fobs, Jeronimo the salesman said yes, when we picked up the vehicle after the rushed so called car wash they did, it only had 1 key fob and when I called the next day because the fob didn't have the emergency key inside, all of a sudden they are either in a meeting or not in at the moment. Thank you Chris Diaz and Ryan LaRusso for kindly returning my call. Shitty dealership who says it discloses and itemizes everything but they don't. And then ghost you after you paid instead of creating a relationship on someone who would come back for other vehicles. Not a good look. read more

Buying my VW Atlas at Audi Lubbock was, by far, the smoothest and best experience I've ever had at a dealership. Out of the 4 buying experiences I've had, this one is the most memorable. When I inquired about the Atlas, I spoke with Alicia. She was very kind and answered any questions I had. Communication was 10/10. When I got to the dealership, I met Michael who sold me the car. From the get-go, everything was seamless. There were no hassles and I did not feel pressured. Michael was great. He was very nice, answered any and all questions I had, never making me feel rushed. Even the financing process was excellent and hassle-free. My family was surprised. My dad, who has a lot of experience with dealerships, was impressed and had never witnessed such a pleasant dealing. Audi Lubbock has a way of "dancing" with the customer. In my experience with them, they were very fair and operated honestly. Audi Lubbock was accommodating and I really appreciate them and their stress-free approach to selling. The positive reviews were correct. I absolutely love my VW Atlas! Thank you, Michael, Alicia, and Audi Lubbock! read more

Audi Lubbock - Car Dealers Near Me - Lubbock, Texas

I don't usually go out of my way to write reviews, but what my family experienced with Audi Lubbock is something people need to be aware of before they step foot on that lot. Bottom line -- stay away. We went through the entire process the way you're supposed to. We picked out a vehicle, sat down, signed all the paperwork, finalized the deal, and drove off the lot. From any reasonable standpoint, the transaction was complete. Keys in hand, contract signed -- done. Except it wasn't. Shortly after, we received a call telling us we needed to bring the vehicle back because they couldn't verify something on their end. Think about that for a second -- after everything was signed and delivered, they came back and reversed the situation due to their own internal issue. That is not how a properly run dealership operates. Once you hand a customer the keys and complete the paperwork, that deal should be solid. Instead, we were put in a position where my family had to return a vehicle we had already taken possession of. No real accountability, no ownership of the mistake -- just a request to bring it back like it was a minor inconvenience. It wasn't. It was disruptive, frustrating, and honestly unacceptable. You don't put a family in that position, especially when they've done everything required on their end. And when you combine that with the way the financing process was handled -- rushed, unclear, and heavily one-sided -- it paints a bigger picture that's hard to ignore. So here's my advice if you're considering doing business there: * Do not assume a deal is final just because you signed paperwork * Do not drive off the lot without full confirmation that everything is funded and verified * Get independent financing if you can * And protect yourself at every step, because they will protect themselves first There are too many solid dealerships out there to deal with this kind of experience. We trusted the process, and that trust turned into stress and wasted time for my entire family. Learn from it. Don't put yourself in the same position. read more

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Despite many previous experiences with Audi Lubbock that were highly positive, my most recent interaction with the dealership was exceptionally poor. Finance employee, Caleb Lee, was extremely rude and unhelpful, engaging in harassing behavior and condescending communication throughout. He shouted at me on multiple occasions and was impatient to the point of swearing as well. He continually repeated that he is "anal" about everything. From how the paperwork was done to the paperwork that I brought in and things that I discussed from the other car dealership. He told me over and over that he was "anal" about everything! I got tired of hearing him say that. He also said, "Jesus Christ" several times. He told me that the paperwork I took in would not work to get my insurance refunded, but when I spoke with Leroy, he told me that they would accept that paperwork. Caleb spoke with the manager at the other dealership where I purchased my car and he raised his voice to that man and was extremely rude to him. Caleb told me how that company was doing paperwork wrong and illegal, and he felt like they were lying to me about various things, including the mileage on the vehicle. He was very derogatory about the other dealership, and that was not professional of him at all. When we left, after he told us that we needed to get out of his office, (and that was after we had waited for an hour to see him) I called the other dealership and apologized to the manager for his behavior. When I had issues with Caleb, and I called Audi, Leroy was not available, so I spoke with Xavier on a Friday and he promised to call me back by Tuesday. It has been over two weeks and he never called me back. A few days ago, Caleb sent me a childish text regarding a review that he did not like from my son. My son is a grown man and Caleb should not have texted me about it. He also ridiculed his finance colleague in an effort to elevate himself in that same text. We have purchased a total of five cars from this Audi dealership, but will probably never buy from them again. read more

Audi Lubbock - Portion of text from Caleb Lee. - Car Dealers Near Me - Lubbock, Texas

But a lot of cars in my life but worst attempted buying experience ever! If you want an Audi go somewhere else. Never a straight answer and when you agree to something it always changes. Tried to add things hoping I would not catch. read more

I went to several dealerships around town in the market for a trade-in. Audi took care of me immediately and were friendly and very welcoming. I had the pleasure of working with Willie and he was fantastic. Very honest and very knowledgeable. I walked away with a new car in just one day and everyone from beginning to end was great. read more

Reagan is a great salesman. Help me jump into 2022 Silverado with is definitely recommend him great guy as well THANKS REAGAN!

I had an appointment for an oil change and new brake pads scheduled for over a week before I took my car in. I drove two hours to get to this Audi location from my home. I arrived at my schedule time 10:30 AM. I was told when I dropped my car off that someone would be calling me in a short amount of time to let me know if my car in fact needed new brake pads or not. Three hours went by with no call. I called And was told that my car still has not even been looked at and that someone should be reaching out to me really quickly. Another hour went by still no call, I called again. This time I was told that my car was being looked at and someone will be calling me back shortly. ANOTHER hour went by with no call. I called back up there and was told that my car did not need the brake pads and they were going to go ahead with the oil change. Long story short an oil change that was scheduled over a week ago for 10:30 AM did not get completed until 4 PM. 6 1/2 hours later! read more

Service is hit an miss. They lost a family that owns two Audi's. We will now go to Fort Worth. Unfortunately for most people if you live in Lubbock you don't have any other options. If Bianca is your service specialist, good luck. She's an idiot and can't answer any questions herself. I'd be surprised if she could spell Audi. She isn't as accommodating as Orlando and has to be promoted to do her job. It's not worth the crap shoot on who's going to be helping us. Also, other dealerships in the DFW area don't charge a diagnostic fee and have parts on hand. read more

my wife had to drive to Lubbock to catch a plane to Denver. Q7 was due for service and call upgrades. Lubbock Audi is not my dealer, in fact, they have never serviced my car. I checked with them o see if they could do the ER ice while she was witting in Lubbock. they offered to keep the car, take her to the airport, and pick her up when she returned. outstanding customer care, especially for a customer they had never seen before. Based on my experience, I would highly recommend Audi Lubbock. read more

Excellent Customer Service Car was exactly as described. Very nice staff did exactly as they promised. I would highly recommend the team at Audi Lubbock. I worked directly with Jason Byford the manager good guy. Thank you for an honest experience. A ++++ read more

Audi of Lubbock does not respect customers who bought an Audi elsewhere. They feel no urgency to address issues or respond promptly.

I'm in the middle of my Audi of Lubbock experience. I keep thinking it can't get worse with an Audi dealership, but it just keeps going south. I can't recall a worse experience I've had at a dealership. I don't live in Lubbock, so I have a 2-hour drive to the dealership. No loaner cars available for two weeks. No communication about my vehicle after they've had it 3 days. No definite time of when it will be ready. The problem is a faulty O2 sensor, which is an open service bulletin -- so you'd think they'd have the part available. Nope, and they aren't certain when it will arrive. To top it off, their customer service staff doesn't seem to know the meaning of the phrase "customer service." I won't go back. I'll drive 4 hours to OKC. read more

I'm a stickler for customer service and the Audi Lubbock team has it down! I've been in twice now and they have gone above and beyond to provide the best possible service, value and assistance. Every member of the team is friendly, knowledgeable and 100% customer focused. No more driving to Ft. Worth. My Audi has a home here in Lubbock! read more