Viewed 2016 GMC Yukon on Facebook sponsored add. Went to Brenham C-J-D at 8am next morning,…read moreSaturday, to check out vehicle. Drove away before noon, done deal. Competent staff from Sales Consultant, Sales Manager to Finance Officer. Dealership under promised and over delivered. Good sales price, secured acceptable financing, no problems. Thank you BRENHAM C-J-D, Brenham, TX!

I experienced the worst customer service at Brenham CJD. I took my $90k TRX for hail damage. I was…read moregiven a reasonable 2-day time frame and a $10k quote, which I happily agreed to. After 2 days, I was told their employee chipped and damaged paint on the hood of my vehicle and that they would need to make an additional $500 claim to my insurance. After approximately 9 days, I received my vehicle with my rear driver's side interior door panel barely hanging on by 2 or 3 clips, as well as my hood vents. I made them aware of the discrepancies and again was told that an additional $500 claim would have to be made for the repairs. $11,000 dollars later, I asked Mike, the manager of the collision center, to explain to me why my insurance and eventually myself would have to pay for the bill of their employees' negligent actions? To which he replied, "These things happen when removing/replacing parts." In which I totally agreed, but it should not be an additional claim to my insurance if it was their actions. Mike began to belittle my profession (I was wearing my fire department shirt), rudely saying, "Well, do you pay for the damages that occur when you're saving people from a fire?"and "I don't care if your parts come in or if your vehicle gets fixed" while trying to shove me out of his office. I got upset and asked him to please not put his hands on me, while Mike saying, "What, do you want to hit me? Go ahead!" At this point, I exited myself from the situation and just asked them to do the claim and to please just fix my vehicle." If this is the work being done on a $90k vehicle, imagine what is done to those less fortunate just trying to get their vehicle fixed. I have read other reviews about Mike's horrible customer service, and hope that BCJD can make customer experiences better, but for myself this will be the last time i have work done on my vehicles at this location.

I have been there several times over the past year. I can tell you the service is better than I…read moreexpected. They don't, in my case over promise. Most recently, I had all four shocks replaced. It was costly but I attribute that to the current construction by GM. I could only get the parts for my truck through the dealer. I took it to someone else and was referred back to a dealer. I had my transmission fluid replaced to stop the transmission shudder and it worked. I needed the front lower valance exchanged and they did the work after I provided the new part. I had attempted to do it myself. I can tell you they were accommodating. No complaints! I will go back when the need arises.

They shouldn't lie about the repair time for a vehicle. I took my truck in for a fuel problem and…read morethey told me one week for the part. Well, it's been almost 4 weeks now and they still don't have the part.

Do not use their service department. I brought my car there 3 times for the tire sensor on the 3rd…read moretime they said it was damaged which is complete BS. Charged me $370 to replace one sensor which should have been covered by the warranty. They are not locally owned so I guess they don't care about local customers. I've bought 5 Hyundai's since 2011 but I'll be happy to take my business elsewhere.

Big thank you and shout out to employee Nicole Clay helping me get a portfolio extended warranty…read morecontract canceled, the portfolio extended warranty is not worth the hassle of all the middle man back and forth required. $5000 was refunded to the car loan due to the extended warranty being cancelled and refunded!

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Rated a fair, as the owner of the dealership happened to be out front when I pulled in and…read moreintroduced himself and took me to the salesman. Otherwise 1* I had emailed the salesman and told him a used and new Santa Cruz was my interest and made an appointment for this morning. The salesman obviously had not read my email(s) or prepared for my visit. On the new one, I had voiced my concern with the interior prior to visiting and the did send me a video and pics. Upon seeing the interior, decided not for me. On the used one, asked where it was located, he said he would go check. Car was sold. Made excuse later that it sold last night and they are a big dealership (laughable, town has maybe 20,000 people).......and you did not check when you knew I was driving an hour!! Dealership might be okay, salesman I dealt with not so much.

Great service and great employees. They do a fantastic job cleaning my pickup or van.read more

I am going to try and be nice! I have been to the car wash probably 20 times, never once has my…read moretruck ever been clean. They have ran my truck through a second time 75% of the time because I complained. I asked if they could just spray the truck off before it went through and they said that they were not allowed to do that. They basically told me that as good as it can get. There was still dirt and mud on my runningboards and the brushes that go down the side of the truck did not take all of the dirt off the side of the truck. just trying to give everybody a heads up if you're looking for a great car wash this is not the place. It's spent $17 on a car wash and had to go through twice and it was still not clean but was told that's as good as it gets. I will never ever ever ever go back to this car wash again. They are only concerned about your money in your membership.