Do not use their service department. I brought my car there 3 times for the tire sensor on the 3rd…read moretime they said it was damaged which is complete BS. Charged me $370 to replace one sensor which should have been covered by the warranty. They are not locally owned so I guess they don't care about local customers. I've bought 5 Hyundai's since 2011 but I'll be happy to take my business elsewhere.

Big thank you and shout out to employee Nicole Clay helping me get a portfolio extended warranty…read morecontract canceled, the portfolio extended warranty is not worth the hassle of all the middle man back and forth required. $5000 was refunded to the car loan due to the extended warranty being cancelled and refunded!

Viewed 2016 GMC Yukon on Facebook sponsored add. Went to Brenham C-J-D at 8am next morning,…read moreSaturday, to check out vehicle. Drove away before noon, done deal. Competent staff from Sales Consultant, Sales Manager to Finance Officer. Dealership under promised and over delivered. Good sales price, secured acceptable financing, no problems. Thank you BRENHAM C-J-D, Brenham, TX!

I experienced the worst customer service at Brenham CJD. I took my $90k TRX for hail damage. I was…read moregiven a reasonable 2-day time frame and a $10k quote, which I happily agreed to. After 2 days, I was told their employee chipped and damaged paint on the hood of my vehicle and that they would need to make an additional $500 claim to my insurance. After approximately 9 days, I received my vehicle with my rear driver's side interior door panel barely hanging on by 2 or 3 clips, as well as my hood vents. I made them aware of the discrepancies and again was told that an additional $500 claim would have to be made for the repairs. $11,000 dollars later, I asked Mike, the manager of the collision center, to explain to me why my insurance and eventually myself would have to pay for the bill of their employees' negligent actions? To which he replied, "These things happen when removing/replacing parts." In which I totally agreed, but it should not be an additional claim to my insurance if it was their actions. Mike began to belittle my profession (I was wearing my fire department shirt), rudely saying, "Well, do you pay for the damages that occur when you're saving people from a fire?"and "I don't care if your parts come in or if your vehicle gets fixed" while trying to shove me out of his office. I got upset and asked him to please not put his hands on me, while Mike saying, "What, do you want to hit me? Go ahead!" At this point, I exited myself from the situation and just asked them to do the claim and to please just fix my vehicle." If this is the work being done on a $90k vehicle, imagine what is done to those less fortunate just trying to get their vehicle fixed. I have read other reviews about Mike's horrible customer service, and hope that BCJD can make customer experiences better, but for myself this will be the last time i have work done on my vehicles at this location.

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Rated a fair, as the owner of the dealership happened to be out front when I pulled in and…read moreintroduced himself and took me to the salesman. Otherwise 1* I had emailed the salesman and told him a used and new Santa Cruz was my interest and made an appointment for this morning. The salesman obviously had not read my email(s) or prepared for my visit. On the new one, I had voiced my concern with the interior prior to visiting and the did send me a video and pics. Upon seeing the interior, decided not for me. On the used one, asked where it was located, he said he would go check. Car was sold. Made excuse later that it sold last night and they are a big dealership (laughable, town has maybe 20,000 people).......and you did not check when you knew I was driving an hour!! Dealership might be okay, salesman I dealt with not so much.

I have been there several times over the past year. I can tell you the service is better than I…read moreexpected. They don't, in my case over promise. Most recently, I had all four shocks replaced. It was costly but I attribute that to the current construction by GM. I could only get the parts for my truck through the dealer. I took it to someone else and was referred back to a dealer. I had my transmission fluid replaced to stop the transmission shudder and it worked. I needed the front lower valance exchanged and they did the work after I provided the new part. I had attempted to do it myself. I can tell you they were accommodating. No complaints! I will go back when the need arises.

Don't use , replaced battery and said was fix had to get day after we got it home into another…read moredealership because belt was slipping and not charging battery and they never check anything but changing battery and charging me $358 for a battery that wasn't even the problem

They have a great selection of well maintained used cars and are super friendly. I bought a Jeep in…read moreDecember and have had both one problem! I would definitely recommend them for your next car

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

HIGHLY RECOMMEND!!!…read more Great people and service. Teresa in the service department is amazing. My car broke down and they did everything to help me and greatly appreciated.

I love the dealership side, but the mechanic side is a joke. My car overheated and I took it to…read morecavendars to find out the problem and get it fixed. Well $500 was charged for the housing of the thermostat. I was like cool least it will work now. So I thought... I was stranded on a highway in the dark with the vehicle over heating again. Which was the same issue I had cavendars look at and fix. So took the vehicle back to them and they put it on the pressurizer system and only found a small leak in the lower radiator hose. You would have thought they would look at the system as a whole in its entirety to make sure it was fixed properly. Well made an appointment to get that issue fixed and another $300 later the car is still leaking coolant!!! They will be hearing from my lawyer.

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

​If you are looking for a car dealership that actually respects your time, your wallet, and you as…read morea person, look no further than Toyota of Cedar Park. ​We recently purchased a used 2023 Toyota Sequoia Capstone, and the entire experience was flawless from start to finish. ​The Dynamic Duo Chris and Michael: ​Our Sales Consultant, Chris was absolutely awesome. Right from the jump, he was incredibly straightforward. There was zero pressure, zero hassle, and absolutely no need to waste time haggling over the price. He gave it to us straight, which is so rare and refreshing in the car-buying world. ​Our Finance Manager, Michael was equally amazing. Financing a vehicle can usually feel like pulling teeth, but Michael made it a breeze. He was efficient, thorough, and just a great guy to talk to. ​I still can't believe it, but we spent a grand total of only three hours at the dealership. That included the test drive of three used Sequoias, picking the one we liked out of the three, the vehicle inspection, and getting all the final paperwork squared away with finance. We've all heard or experienced the horror stories of spending 6 to 8 hours at a dealership, but Chris and Michael valued our time and had us on the road in a flash. What stood out to us the most was the sheer respect we received. Walking into dealerships can sometimes feel intimidating, but Chris and Michael provided a truly delightful customer experience without a single ounce of judgment or prejudice. They treated us like family from the moment we walked through the doors. ​We love our new (used) Sequoia Capstone and we can recommend Toyota of Cedar Park without a doubt. Go see (ask for) Chris and Michael they will take incredible care of you! Now the great part of the experience we learned Chris was a veteran like ourselves. But unfornalutely he served in the Navy, my wife and I are both Army veterans. Go Army! Beat Navy!!

My recent experience with Toyota of Cedar Park was extremely disappointing and confirms many of the…read moreconcerns people have about dealership practices. I will not be doing business with this dealership again and strongly caution others to be very careful if they choose to do so. My wife and I came in to test drive a car and, after the test drive, submitted a credit application--explicitly authorizing a credit pull--with the clear intent to purchase the vehicle. We were told everything was in order and scheduled an appointment the following morning for my wife to move forward with financing and paperwork. At no point were we informed that the vehicle was still at risk of being sold. While my wife was on her way to completing the financing process, she received a call informing her that the vehicle had been shown to another couple and sold. This occurred despite our salesperson clearly communicating to management that this deal was essentially set. That information was dismissed, and management allowed another salesperson to show and sell the vehicle without extending us even the courtesy of a phone call to give us the opportunity to finalize the purchase--which we absolutely would have done. I work with dealerships regularly in my profession, and while you hear stories like this, you hope they are exaggerated or rare. Unfortunately, this experience proved otherwise. When I raised the issue with management, the response felt scripted, dismissive, and entirely policy-driven, with no ownership or genuine concern for how poorly this was handled. It became very clear that the priority was selling the vehicle as quickly as possible, regardless of fairness, professionalism, or existing commitments. The message sent was simple: once a faster or more convenient sale appears, an active and committed customer is expendable. That reflects a lack of integrity in both process and leadership. I previously had a positive experience purchasing from Toyota of Cedar Park, which makes this situation even more disappointing. This was not a failure of the salesperson I worked with--it was a management decision, and it speaks volumes about how business is conducted there. Based on this experience, I cannot recommend this dealership. If you choose to do business here, proceed with caution and do not assume that verbal assurances, credit applications, or scheduled appointments mean anything unless a deal is fully executed. This dealership and its management team should be ashamed of themselves!

After multiple calls to the local dealership, other supposed auto repair shops, my family has…read morefinally found the one and only place we will take our vehicles too. It is obvious from the start that Lenny knows what he is doing, that this trade is in his blood! Don't believe me, just ask him about his family and that shop! Lenny, his son and all his employees are amazing and knowledgeable about what they advertise..."All Auto". The best part, is when or if they do not have the resource to fix something they find one and give you the option to drop it off yourself or let them take care of everything. Yes, they did have our vehicle for some time, however that has less to do with Lenny and more to do with access to parts and dealing with an insurance company that just didn't want to move until someone lit a fire under them. As with anyone, I'd just ask that in order to have communication from them, you should be proactive and patient. They won't forget about you and if you need to have quicker updates, just let them know. I promise they want to get you fixed up and out of the lot so they can make room for the next vehicle coming in. A bonus, they went ahead and did an inspection on our car since it was past due by the time we got our car back. Prices are within a typical range of auto repair since you are paying for the labor. No one should work for free after all

Will never use this muffler shop again. Quoted me $600 for a muffler for my 1956 Chevrolet and…read moreended up doing work I didn't authorize and replaced spark plugs I had just replaced a month ago. They charged me $1300 when I picked it up. They also did shoddy work. Muffler wasn't even welded together and exhaust was leaking from it so it had to be repaired at another shop. They also charge more if you use a credit card.