I was able to get an estimate and make an appointment fairly quickly. They texted me the morning of…read moreto confirm the appointment and then.... never showed up. I texted multiple times and didn't get a reply. I called almost an hour after the appt time and someone picked up but they hung up after I asked about their whereabouts. I sent a text and a msg via Yelp to cancel the service and the only reply I got back was "ok." My advice - don't waste your time and look elsewhere.

Very reasonably priced and good service! I had my house deep cleaned for a move out and it looked…read moregreat. Very prompt and responsive as well. Thanks!

Since posting my original review, I've had a couple of interactions with the owner of this…read morebusiness, Kim. As a result, I feel I need to clarify my earlier rating and update the overall rating. I'm going to break it down into a few areas here: Cleaning As far as the cleaning itself went, it was pretty good. If this review was based on cleaning alone, I'd call it 4 stars on the Yelp scale. I only had them over once, and I opted for the hourly service rather than have the entire house cleaned. What they did clean, they did pretty well. Price I didn't have them clean the entire house as the owner's over-the-phone estimate was "about $400 and up", which I thought was too high. Kim offered me an hourly option, which I thought would give me a good sense of how they worked and whether or not I could make something work with them. In my opinion, what her 3 professional cleaners were able to do for $250 wasn't quite worth it. Again, on the Yelp scale, this rates 2 stars in my book. Customer Service This is where things went sour. We had agreed on 2-1/2 hours, yet the team continued cleaning after that time was up. I thought they were either unaware of the time parameters I'd given Kim or were trying to up my bill a little. Turns out they were just trying to finish areas they'd started and weren't looking to increase the charges - something they could have told me beforehand. But it worked out. Afterward, the cleaning team spent quite a long time standing around on my front porch. It turns out they were waiting for a ride - again, they didn't tell me this. It wasn't anything major, but the lack of communication bothered me. At that point I'd rate customer service 3 stars. I didn't hear back from Kim after the cleaning, and since she didn't get back to me I wrote her off and wrote my review. She responded by telling me that her clients usually call her to schedule cleaning, not the other way around. Fine. But she also made comments that I found disturbing, inaccurate, and in some ways insulting. In particular, she said that she normally doesn't clean houses with uncaged or unconfined animals, something she did not state when I told her I had cats. She further stated that I should have read the client information section on her website, something I didn't know existed. Kim said that I "downed" her business. I replied that 3 stars here explicitly means "A-OK". It means "Good", which was my honest assessment. It does not mean Great and certainly not Excellent, which seemed to be what she expected me to write in my review. I pointed out that if she wanted a 5-star review, she would have to give 5-star service. So for customer service, it was down to 2 stars at that point, but I saw no point in changing the review to reflect that. But then... Bad Weirdness A while later, Kim posted a response to my review on Yelp in which she misrepresented our exchanges and also made disparaging comments about me and my household, which I regard as defamatory. She accused me of hoarding cats, implied that I was a bad parent and an unsanitary person, and generally tried to trash my reputation as a reviewer and as a customer. (For the record, I do not hoard cats. I keep my house as clean as possible with 3 high-maintenance children and several special-needs cats, all of whom (the cats, not the kids) were rescues of one sort or another. But that's why I wanted to hire a cleaning service - to clean, that is, rather than be insulted by one. And as far as being a bad parent, let me just say that I am the best bad parent in my zip code.) Kim concluded her response with a backhanded comment implying that I would not be able to find another cleaning service. In fact, I have: they are responsive, communicative, efficient, effective, and a whole lot cheaper than Kim's. I won't name them here as that wouldn't be fair, but you can find them on this site with consistently high praise from others (I haven't reviewed them as my wife has already done that). Also, they don't insult or libel me when I give them feedback. Anyway, my rating has dropped a star, not due to the service or price of the cleaning itself but due to the extremely poor treatment I've received from the owner subsequently. Yelp does not have a star rating low enough for that. The only thing keeping this at 2 stars rather than 1 is the fact that they did clean most of the areas of my house that I'd asked to be cleaned in a reasonably competent manner. Everything beyond that has been a severe disappointment.

Mrs. Kleen gets 5/5 stars because Kim and her crew were so prompt and so willing to work around my…read moreschedule. They did a great job in spite of the short notice I gave them to get my new apartment clean. The previous occupant of the apartment left animal hair, dust, etc all over the place, and the bathrooms needed some TLC. Kim made my new apartment look a lot better. I will definitely use Mrs. Kleen in the future!

Needed condo cleaned before moving in. The service was excellent, thoroughly steamed, sanitized…read moreand cleaned all rooms!! Great communication, very accommodating to my schedule change. Highly recommend this team!!

I got a 2 hour cleaning session from one of those daily deal sites. The people who came in on…read moreFriday were very nice, but I'd be lying if I said I was impressed with their work. For starters, the 2 of them spent the entire first hour in my kitchen, which is incredibly small. As a result, it felt like they rushed through the rest of my apartment. When they left I looked, and at a glance it looks like they did great work. However it soon became apparent that they didn't move the furniture when cleaning the floors, dusted around things, and really just kind of half-assed it. It was nice to have someone else do the cleaning, but I thought I was getting a my place professionally cleaned. I'm not thrilled to have paid for a job that I could have easily done myself.

I am apoplectic. I just discovered that, despite claiming to vacuum the radiators - knowing that…read moredust was our major concern, and the reason we were hiring cleaners - they did not even LIFT UP the lightweight cover on the bathroom radiator. When I say this thing is light, I literally mean that a baby could lift it. It doesn't go all the way down to the floor. This is on top of the several other areas I noticed that they had not cleaned. It is so sad that these people are out there giving green businesses a bad name. No chemicals at all would have been needed to just lift that light, little cover.

We have had such a positive experience with Sudzies! They clean short term rentals for us and…read morealways go above and beyond to make sure that our places are clean and beautiful. Highly recommend!

Outstanding service experience! Exceptionally accommodating, Darlene delivered superbly. Punctual,…read morecourteous, transformed my space--eager to reengage!

I am a salon owner, I reached out too this company to clean my establishment.. When I tell you the…read moreCompany was very professional100% also prompt, courteous, attentive to my needs and what I wanted. Pleasant all things great!! This company was completely AMAZING to say the least..Do not do yourself a disservice hire this company for your cleaning needs

I called KristalBall Kleaners for a deep clean i am so glad I did! Tina did a fantastic job on my…read morehouse! she was on time, professional, very thorough, she cleaned every crack and crevice . I highly recommend KristalBall Kleaners .Also,They are affordable, so i am now a bi-weekly client.

Wonderful services! Competitive prices. The greatest Kleaners service in the Philly area. Hands…read moredown. Professional and personable. Would definitely recommend