My experience with Hughes Cleaning Service is a perfect example of the art of service recovery. Reaching them to schedule a deep cleaning for my house (because I have teenagers and an 84 year old father who has never actually put his dirty clothes in a hamper) was a bit challenging, however thanks to Yelp, I was able to connect easily to Rodney. We discussed by message what I'd need. He had a scheduler contact me and I gave some dates I could have this done. I didn't hear anything back until I got a text telling me one person was coming in 30 minutes on one of the days I said were fine. It was later in the afternoon, too. Wait? A deep clean with one person in the afternoon? Not going to work. After some back and forth with the scheduler, where I just ended up saying "Please have Rodney call me" a few times, the individual was cancelled. Rodney called me promptly. He was great, he saw where the confusion was, understood what I needed, sent me an easy payment link and we scheduled two people to come out for a deep clean promptly. Jalil and Ayla were amazing. They did a great job and were kind and friendly to my father as well. I then scheduled a weekly cleaning with Hughes, again it was Jalil and Ayla, they were once again fantastic, my house looks great and they were again kind to my dad, who I think deliberately is home so that he can visit with his friend Jalil, who, to his credit, just kept cleaning as he was listening to my dad's stories. Jalil is a heck of a nice person. I'm continuing to use Hughes for my regular cleaning. The measure of a business is how they respond when things don't go as planned. They measured up very well. read more

My close friend and countless items stolen for her which is completely a disgrace. The address listed does not exist in the 1900 Markey building. We spoke with administrators and double checked their directory list. Shady??? read more

Showed up on time, Very friendly cleaned well, above and beyond, recommend this company

If I could give zero stars, I would. I ordered a home cleaning for my mother as a Mother's Day gift for Saturday, May 11. She received a text message from Antoine the Thursday prior asking for her address, details of the cleaning, etc and she was confirmed for Saturday at 2pm. She then received another text Saturday morning confirming her appointment for 2pm. It is now 5:30pm and the cleaners never showed. We were unable to reach them via text and phone calls were sent to voicemail. This is the most unprofessional experience I have ever encountered, and will never use them again and would not recommend them to anyone. read more

I purchased a 2 bedroom clean on Groupon. They gave me an appointment window which they arrived within. Inspired extra for the fridge cleaning, which was again spot on. I asked a lot of question abt what was included in a standard clean vs a deep clean. They set realistic expectations and did a great job. I will be using them monthly moving forward. Rodney the owner scheduled me and handled my communication. Give them a chance you won't be disappointed read more

Awful. Never even showed up text me 20 minutes prior saying they would be there at 2:00. This was a Mother's Day gift from my son. Just ridiculous read more

I purchased 4 cleaning services on Living Social for my wife for Mother's Day last year. So far we have used two of them, and each resulted in impeccable work. I don't remember who cleaned our house the first time, but on the most recent occasion it was Solomon and David (Am I writing this 3,000 years ago? I digress...), and they did a tremendous job. We gave them a list to do that included two bathrooms, a kitchen, and all of the floors and stairs. As we kept offering more items that needed cleaning, I said "Well, I don't know if I should keep talking because I don't know how much you can clean in two hours." Solomon's response was "You'd be surprised." When all was said and done, we were thrilled with the job that was done. We have four months to use the remaining two vouchers, and then I am sure that we will continue to employ this service. Also, the woman that sets the appointments is extremely professional and easy to work with. She calls the day before the appointment to ensure that I don't need to cancel, and after the cleaning she calls to make sure that the job was up to our standards. Our standards were exceeded, by far. I can't recommend this company enough. Thank you all at Hughes. read more

If I could give this place a negative rating I would! I had a cleaning yesterday. The service was horrible and they actually went into my purse, went through my wallet and stole money. This morning I found one of their cleaning rags in the purse. I've called the company and no one answers or returns phone calls. Do not use this company! read more

AVOID!! Please do yourself a favor and don't put yourself through this hassle. 3 separate times cleaners never showed while I was waiting around for their scheduled arrival. Incredibly unreliable and very poor communication. Difficult to get an answer on the phone. 50/50 on a response via text message. Quite possibly the worst service I have ever received. And that doesn't even speak to whether the cleaning was actually acceptable or not as nobody ever came out. Please if it is important, do not rely on this company. read more

I bought a Angie's list deal to try Hughes cleaning. It was easy to schedule although they were very booked up and I did wait about a month for my appt. this is probably because they are good. I had 3 people show up to clean my house, 3 stories, 3 bed and 1.5 bath. My house can get pretty messy with 3 adults, 3dogs, 1cat and 1baby. So I was surprised they did such an amazing job with it. They gave extra attention where it was needed. And everything was clean overall. I am definitely going to use them again. The cleaners were thorough and super nice. read more

This was my first time ever hiring a cleaning service and it was well worth it! Rodney cleaned my home from the top to the bottom. He is meticulous! I was concerned because he was a team of 1 and a lot had to get done, but he took his time, followed his system and cleaned and sanitized everything. I had already cleaned the refrigerator, but he still took the time to clean it like it hasn't been touched. He is dedicated to his craft and I respect that. I enjoyed our conversation and his work. I would most definitely hire Hughes Cleaning Service again. read more

After my experience with One-Stop Cleaning, the only way to go, really, was up. I got a Living Social deal for Hughes and called them up, they got back to me within an hour of my leaving a message. We scheduled an appointment for a week or so out. The day came, and no show. When I called, I got a message that they were not receiving any calls on either of their numbers, but later we were finally able to get through to them, at which point they rescheduled us for the next day. They showed up more or less on time, and did a good job - nothing special - the shower is still scummy, there are some places that could have used some more love with a magic eraser, but for an all-surfaces clean, it was solid. I probably won't use them again, because it wasn't quite as deep as it needed to be, but they did a serviceable job. A-OK. read more

If I could possibly give less than 1 star, I would. We have used Hughes Cleaning Service a few times in the past and were extremely satisfied. For that reason, we asked a family member to purchase a Groupon for us for 2 hours of cleaning from Hughes. We were extremely flexible with date and time, so Rodney set up the appointment for a Saturday morning between 10-11 am. A few minutes after 11:00 am that morning, my husband received a text message stating that they would not be able to come until between 12-1:00 pm. At this point, we started to get upset because we had other plans for later in the day and felt that our time was not respected since we were texted 5 minutes AFTER the end of the their original window. Fast forward to 1:05 pm, and they still hadn't arrived. My husband proceeded to text Rodney and ask for his ETA. He stated that since he was coming from Philadelphia, it was taking him longer than expected. He now would not arrive until closer to 2 pm. When he finally arrived, Rodney cleaned for about an hour. After cleaning the kitchen, family room, and half bathroom, he told us he only had 30 minutes left and asked which rooms we really wanted clean due to his time crunch. We had to argue with him that he arrived at 2 pm, and our Groupon was good for 2 hours, thus giving him until 4 pm. After going back and forth, wasting even more time, he agreed to stay until 4:00. Mind you, our house has little to no clutter, and I keep up with the cleaning on a weekly basis. 2 hours should be ample time to clean what we asked for - the kitchen, family room, living room, 2 1/2 bathrooms, and 1 bedroom. He did do an excellent job in the bathrooms - they were immaculate; however, he never even made it to our master bedroom. When my husband asked how much extra it would be for him to stay and finish the bedroom, he said he couldn't stay because his Lyft was already on its way. He then proceeded to argue that he gave us an extra half hour, even though we thought the argument had been settled earlier. We will definitely be finding a new cleaning service in the future. read more

I found Hughes Cleaning via a Living Social deal and making the appointment was easy enough though it was a few weeks out. I figured they had a lot of demand from the deal. Two ladies showed up and one was 30 minutes late as she didn't realize how far away my place was from the subway line. The fact that she walked for about 15-20 minutes in the hot and humid weather with her cleaning equipment was rather impressive. The ladies totally made up for the lateness with how well they cleaned my place. I have a 3 floor row house and it had not been professionally cleaned for months. They got it into excellent shape in just 2 hours. I don't need to keep looking around for a cleaning service; I've found a good crew I will continue to hire. read more

The worst. Hughes showed up without a vacuum because theirs was broken (really a cleaning company without a vacuum?) and proceeded to sweep my rug with a broom. They had no cleaning supplies of their own and used all of mine. I should have known there would be a problem when the first thing they did was mop the floor. Mopping is the last thing that you should do when you clean, after dusting and wiping baseboards. Speaking of, they didn't wipe the baseboards at all and when I requested they do it they lied and said they did. I wiped off a bunch of dust proving them wrong. I asked them to wipe down inside of the cabinets, inside the fridge. None of it was done. Ultimately my mother and I had to spend the entire day cleaning to get my place in move out condition. Quite honestly, I'm not sure what I paid for, except for someone to mop the floor. read more

I used Hughes Cleaning Service to clean an apartment that I was moving into, and the cleaners were great! Prompt, thorough, and diligent! This was a very affordable service, and my roommate and I are already of thinking about when we will hire them to clean the apartment again. They came with supplies and took the trash with them. Highly recommend! read more

We hired Hughes for a deep Spring cleaning and are very satisfied. Staff was pleasant, knowledgeable and thorough.

Overall, I would say they were okay, but I've certainly had better cleaners before. A three person team came for a two hour cleaning. The female in the team was excellent. She left the bathroom and our liquor bar spotless (cleaning between all of the bottles on the bar). However, the two gentlemen that vacuumed and mopped left some debris after vacuuming and mopping. The kitchen cabinets were wiped but not sufficiently because they look the same as before with some fingerprints on them. They said they were done after about an hour and asked if there was anything I wanted them to touch up while only one of the male cleaners remained in the house and the other two cleaners left. With a quick look around the downstairs, I pointed out some spots on the floor and noted that they forgot to vacuum under the couch where there were hairballs. He vacuumed and mopped, but said that they don't usually move furniture though he agreed to vacuum under the couch this time. read more

I scheduled a move out cleaning and was notified that they do not service my area any longer. While I was frustrated that they advertised that they were in my area, they at least gave me the name and number of another company that I could contact. They then said they would refund my cleaning via PayPal, my method of payment. 6 days later, I reached out again to mention that I hadn't seen a repayment in my account, and Antoine replied the following day that I was in fact not refunded and that they only refund clients on Fridays. There have been 4 Fridays since that last message, and I still have a $125 charge for a canceled cleaning that never occurred. Beware of paying before they show up. I've now reached out again to follow up, and hope this can be easily resolved without having to take additional steps. So disappointing! read more

Nice work! I'd recommend them. I found them through bid my cleaning dot com - first time I've used that.

Got the living social deal. Scheduling was easy, but the two people came who really didn't know how to clean and were not willing to work. They barely cleaned the bathrooms and the kitchen and were leaving in 1 hour 15 minutes. After discussing the floor of the kitchen was not mopped etc, they stayed for another 30 minutes. The house looks like as if no cleaning was done. It's a waste of money. Don't do it. read more

First thing I would like to state is that I give my highest recommendation to use Hughes Cleaning service. The cleaning that was completed as well as the customer service that was provided exceeding my expectations. This is the service that you want to use if you use a cleaning service. I am definitely going to be a repeat client and am planning on recommending this service to my friends and family. read more

DO NOT USE THIS SERVICE. None of the areas that they cleaned were done well. They showed up with no paper towels or even a trash bag and had to use ours; the bathtub and toilet and entire kitchen were barely wiped with a rag; the "mopped floors" were left in a horrible state (sticky and when we tried to remove the film, weird debris started to come off the floor - they are almost back to normal that we have spent the entire day yesterday trying to remedy the problem); etc. The cleaners were unfriendly and often on their phones - no eye contact and hardly a hello. We were unhappy with how they were cleaning the floors and noted that there was debris on the floor which certainly wasn't there before your team came in. When this was pointed this out, the cleaners decided to leave. If your place is filthy and you need someone to come and do a first pass, then maybe this is the way to go. If you want someone to actually come and clean your place, look elsewhere. read more

I have been using this service for over a year. They are very accomodating and receptive to instruction. Consistently solid surface clean and a very fair price. read more

I would highly recommend Hughes Cleaning. They are reliable, trustworthy, and very lovely to deal with. Their cleaning work is excellent, and they work quickly and efficiently at very economical rates. I have been using the service for almost a year, and think they are the best! read more

I've been searching for a reliable cleaning service for almost 3 yrs. Thankfully, I believe I'm done looking. I've had three monthly cleanings to date and have been very happy each time. The owners are very receptive to feedback and listened to what I had to say each time they were here. I requested extra attention to an area, and said it was fine to skip other tasks. Not only was the extra attention given, but everything else was still done. I wouldn't hesitate to recommend them to friends and family, and I look forward to working with them for years to come. Oh - the price is great too, and they come on time or call to advise if they're going to be a little late. read more