The service I requested, replace broken spring, was completed within two days of my initial call…read more The service technician, Newlie, was polite, extremely knowledgeable and very efficient. It is so comforting to know there are still local companies that care about their customers in this world we live in at present. Thank you I will so recommend you.

The spring on my overhead garage door snapped on Christmas Eve. I was able to get Grand Traverse…read moreGarage Door out quickly after the holiday. Tammy was very diligent in getting back out with the springs that I needed. Yesterday Don came out with the appropriate springs and made the repairs and the adjustment needed to make the door work again. i've decided To give Don a new name. He not only answered all my questions in a way that I understood, he also put a new rubber across the bottom of the garage door that was not on his work order. His patience, care and willingness to answer any question makes him "Fabulous Don" In my book. i'm a former HR manager of a local home improvement company and I know good customer service and workmanship when I see it. Thank you Fabulous Don and Tammy!

I used this company to install a Receiver and 2 transmitter remotes for the Liftmaster garage door…read moreopener in my pole barn. I also requested installation of an external keypad for open/close of the door from outside. Following the initial phone exchange and my follow-up to provide the serial number of my Liftmaster unit, the first visit to make the installation was several weeks later. They had to wait for response from Liftmaster regarding the correct parts, order the parts, and wait for receipt of the parts before they would schedule the installation. During the first visit for installation, they learned they did not have the correct parts to perform the work. They left without comment or explanation. I waited a week before finally calling them to ask what the plan was for completing the work. Following the same process as described for scheduling the first visit, several weeks later they returned to perform the installation. The first tech that showed to make the install couldn't figure out how to do it, so the "boss" was contacted and ended up visiting the site to do the work. The receiver/remotes worked fine after this second visit. However, no external keypad for operating the door from outside the building was installed. I wasn't home during the second visit, so I waited for a phone call to explain why the external keypad wasn't installed and what the plan was for completing the work. There was no phone call, but I received a bill for the work about two weeks later. The keypad was not included, so I called to inquire. The keypad was on the work order but had been overlooked/forgotten. About a week later they returned to install the keypad. They charged parts only for the keypad, but not for labor. The saga spanned ~10 weeks, the customer service/communication was poor, and for an $80 per hour labor rate...I wouldn't recommend their services.

Came out the next day and solved unique problems with both garage doors! "The job is 99% forensics"…read morehe told me. I'm pretty sure it's 100% skill and we found a top notch guy. Great value and we'll be happy to have them come by to troubleshoot (and chat with) any time.

I called for repair at 8:30 am, and technician was fixing the door by 12:30 pm on same day! They…read morelooked at photos I emailed at 8:30 am and diagnosed the repair issue. The nearby technician had the parts in his truck and fixed my problem with technical skill. I plan on using them again when I move to smart garage door opener.

They didn't fix our issue and had to return multiple times, charging over $200 per visit, even when…read morethey were there for 5 minutes. Owner and manager are nightmares to deal with and service is very expensive, highest rates in the area. The technician named Tim that everyone comments is so good no longer works for this company. I was told he is at another company on South Airport Rd.

The work they did was great. However, the price they charged was outrageous!…read moreA simple replacement of my opener and they charged $900!!!! Highway robbery. I will never use them again. If you have oodles of cash lying around and you don't care about wasting it, they would be perfect for you.

Excellent folks who are friendly and helpful. Came back to fix a problem that happened during…read moreinstallation. Professional service!

The technical experience and kind approach showed from the beginning that we would be well served…read more They arrived as planned and worked very efficiently. The quote never varied from the beginning. I would highly recommend this professional company.

This is the same company as Garage Door Services - same techs, same office, same owner, two names …read more They quoted $10/foot for Overhead Door rubber bottom seal and another $215-300 to install it. $500 for rubber, I can't imagine the price of their doors. Another local company installed bottom seal and metal retainer pieces that hold it for less than half. Do your homework, people!

From the owner: Overhead Door Co of Grand Traverse sells, services, and installs residential, commercial, and…read morespecialty overhead doors in Traverse City, MI.