I left an honest review about 6 months ago of the unprofessional services we received but it has…read morebeen removed. Am re-reviewing so others have some input besides those the owner didn't remove. As requested by the business in answer to that review, I contacted Servpro (instead of them picking up the phone & calling us) & left a message for Beth to review the email string/pictures of all that went wrong at our house before calling us back. She didn't. She called as we were heading out to see a family member perform at a Boston theater. I accidentally picked up. She didn't want to talk about the FACTS detailed in my review -- only complained about the timing of the review (a year or so after my last email with them that didn't get follow-up. The review was posted when I became aware of Yelp access). I again suggested she go through the emails that were concurrent with the work. She continued to harp on the timing. I reviewed some of the issues we had had. She didn't want to address any of that, kept haranguing me about the time delay in reviewing. I finally hung up. No follow-up by Beth on the CONTENT of my review at all, other than to get the review deleted somehow. The office staff were nice to deal with. The water remediation was good. Hired re: water leaks. Upgraded: a redo of the very small bathroom, out of pocket. Did not get any of the shower/fixtures as preordered, no support bar as ordered, Sheetrock lines/bubbles in paint, etc. Early on, painters completely painted in the door mechanism and painted without smoothing surfaces (said we didn't specifically order smoothing of walls), bubbles & lines, etc. Repainting still left bubbles/sheetrock lines.

I used this Franchise years ago when I had a house fire and spent nearly $30,000 and was satisfied…read morewith their work. Yesterday I paid the non refundable $300 for them to show up to pump some water out of my basement. I specified that I wanted them to bring their van with the commercial pump. Instead they showed up with a shop vac and another machine that broke. I called and complained and they then refused to come back, even said they would not refund the $300. The eventually did. I would not use this Franchisee. I heard many mixed reviews about their service here on Nantucket. PS their crew was super nice.

Communication from the office was outstanding. the team arrived on team and was responsive to the…read moreparticular needs of our home. Excellent experience overall

The team did an excellent job, showed up exactly on time and communicated every step of the way…read more My house is literally sparkling right now! I also think the price was generally fair. I really cannot recommend highly enough.

A few months ago, I had a water pipe burst in my bathroom.  It was so bad, it destroyed the back of…read moremy cabinets, my hallway and walls.  I had to get my insurance involved, and adjuster and Serve Pro.  Even though I appreciate the work that those guys have done, the MVP of the group was Adam and his team at Rebuild Ex.  These guys did a job so well done, they deserve to have their own television show!  They took their time to do the job right.  No short cuts, no bandages and nothing less than perfection.  I was contacted when changes had to be made and always addressed in the most respected manner. Rebuild Ex is a company a great morals and Adam Shurtleff is a man with a great heart.  I would honestly recommend this company to anything who needs work done to their home.

I was initially impressed with this company's prompt response and their proposal. I was optimistic…read morethat the apparently knowledgeable and detail-oriented general contractor would, as others on this page have stated, "restore my faith in contractors". My experience after the initial proposal was that this contractor provided minimal supervision, and frequently was not aware of the specific progress of the work. Workmanship was sporadic depending upon the vendor. The company's lengthy response to repairing mistakes in work - and there were at least eight - was less a demonstration of responsiveness than an indication of incompetence. I would not recommend this company to friends or family.

We contacted Stephco for carpet cleaning and the specialist that arrived was super nice and…read morefriendly. He walked through the entire process and informed me of what to do after the service to ensure clean carpets. The specialist did a wonderful job making sure all areas were covered and was very respectful of our property and belongings.

I contacted Stephco for dryer vent cleaning service (representing condo owners in a small condo…read moreassociation just outside of Charlestown) and ended up selecting them to do the job - individual units. Other quotes came in a little higher. I found the office staff very responsive and the technicians Josh & Sam were good and thorough. Courteous and very conscientious and come recommended for this service. Great job!

Rick inspected septic and was great. He communicated quickly during process to determine inspection…read moredate, completed report and filed with town within 2 business days of inspect. He was easy to work with and his rate was competitive.

GT was one of the companies recommend by the engineer who designed my replacement septic system. I…read morecalled many contractors for quotes, and they where not only the best priced, but responded quickly and professionally. In addition, they included all permitting, pumping, and inspection fees, so there where no surprise costs. I had difficult access to my back yard and several arborvitae trees needed to be removed. Not only did they carefully scoop out the trees with the excavator, but they helped keep them alive by pouring water on the root balls and put them back in place when the job was done! They worked very quickly and the finished job is much better than I expected (which is why I felt compelled to write this review). The topsoil is nice and flat with very few stones, and all evidence of the huge dirt piles are all cleaned up. I don't normally write reviews, but understand that shopping around for contractors can be stressful with no way to compare other than price quotes. If your in my situation with a bad septic or any other need, hopefully this helps you make an informed decision. I will not hesitate to call GT Excavating for any other site work I need in the future.

I actually have been trying out Yelp's "request quotes" feature, and so far it has worked better…read morethan a lot of other ways to find good services and professionals, especially in an unfamiliar, new area. Case in point - I am in the process of moving into a new home, which was delayed six months (covid, worker/material shortages, yada yada), after having to get out of my mom's home at break neck speed because of a super fast sell. The sell was at the tail end of caretaking my very sick, and then dying mother. I also inherited my mom's very large, destructive cat. I am telling you all this because it will give you an idea why I made, what I thought might be, the stupid decision to drag a very old, disgusting, stained couch to the new place, rather than have the cat destroy a brand new couch. When it was rolled in, and I got to see it in bright light, I kinda freaked, but decided to try having it professionally cleaned before going to a plan B. Being new to the area, I looked at Yelp to see who might be available to do this for me and was prompted by Yelp to use the request quotes thing, so I did. I received a number of responses saying that all these companies were booked up, and a response from Beantowns Finest, with open dates, times, and very clear information about prices, which were VERY Reasonable. Owner/operators Jesica and Randy were very responsive to my questions, easy to communicate with, and easy to set an appointment time with as well. Randy showed up early for the appointment, was very professional and pleasant, and proceeded right away to turn my nightmare couch into an almost new looking couch - it was freaking amazing, and a waaaaaay better result than I could have dared to hope for. He also worked his magic on three filthy gabbeh rugs that I was fearing were doomed as well. I just can't believe what he was able to do with them. I was also grateful that all this was done without a huge truck thucka thucking in the driveway, miles of hoses, and doors open to the cold for hours. He has portable machines that work with a bathroom sink and the house's hot water. He left the entire area cleaner than before he arrived - which can sometimes be an issue with this sort of service. the final price was so reasonable, I bumped the check up a bit to make it what I thought was more fair. I will definitely be using them for furniture and rug cleaning, and any other cleaning services I may need, from now on. Thank you guys so much!

I'm so glad I found Beantown Finest Professional on Yelp! I'd been trying to find someone and no…read moreone was getting back to me. I messaged Jesica and she got back to me right away. She scheduled us for a few days out and communication was great. On the day she texted to let me know she'd be 20 minutes late, and she was there on the dot when she said she'd be. She runs the business with her husband Randy and they brought two of their children to help. Listen: This is a REAL FAMILY BUSINESS! They were friendly and professional. They wore masks too. (Covid isn't over, friends.) They were all hands on deck for what was kind of a big job, and they did it. She even did an extra thing I'd forgotten to ask for and she made time for that as well. Their rates are fair, and I found out that they do a ton of other work too! On-site car washing and detailing, windows, power-washing, and painting, to name just a few things. Initially I just wanted a deep cleaning to help me get back on track with my own cleaning, but I might hire them more often, and for other projects too. Thanks Beantown Finest!

At the last minute, I was able to get a very quick response and quote and made an appointment for…read more New Year's Eve for a whole house "moving out" cleaning. 3 bedrooms, 3 bathrooms and they went above and beyond. Everything was actually sparkling! We appreciated the quality of service and they were very polite and professional. Great job, guys!

Called Michael from the Sparkling Group on Christmas Eve after another cleaning service booked…read moreweeks in advance cancelled the day of service. I needed a deep clean of a new home prior to moving trucks arriving. Michael was quick to respond, scheduled me prior to my movers coming, arrived on time and gave (and stuck) to a very responsible quote. He arrived on time, very professional and did a fantastic job. Extremely satisfied with the work and appreciative for squeezing me in based on our move!

Second time having my home serviced with Time to Shine. First time in September 2020 and then again…read moreyesterday after the COVID pandemic. Nicole is great to work with and Andrew provides quality and professional service consistently. Process is simple with estimate for service sent through email. Then, appointment is scheduled after signing approval of the estimate online. Scheduled date of service can change subject to weather. It happened to me the second time around due to high wind. This is expected as service is performed outside and not something the company can control. Andrew was able to complete the job 3 days after the original scheduled date.

Did a fantastic job on my home. Prices are lowest I could find and quality exceptional. Extremely…read moreresponsive and great customer service. Top notch. I even got a free car wash!