We had an AC system that was not running, so we scheduled an appointment with Akian. Matt showed…read moreup on schedule, diagnosed the problem, and completed the necessary work quickly and at a reasonable price. We have used Akian in the past and continue to be very happy with their service. We will call them again for plumbing and HVAC issues in the future.

Update: On the fifth visit, the AC was fixed. I've added a few stars to reflect that. Ultimately…read moremy problems have been addressed. It's possible that many of my issues were simply bad luck out of Akian's control; but the number of them still leaves me somewhat skeptical. ----- Got central heat/AC installed a year ago; installation dragged way over the predicted time, but was otherwise fine. Expensive, to be sure, but you expect that in these parts. "Free" annual maintenance time? Four house calls later, still have no AC (I think it worked before being "maintained" but if it had an issue over the winter, I wouldn't know), which I'm now told will be the case for the entirety of May. Communication has been dismal- e.g. getting a text for an upcoming appointment nobody told me was even a thing (apparently the maintenance wasn't completed and nobody told me). Multiple "whoops, we need to order a part, we'll call you in a week or two". Why a part gets ordered on the fourth house call? Beats me. Why they can't stock parts for the products they themselves install? Beats me. And I've paid for a surge protector as part of this "free" process (why wasn't it included initially? Who knows!) If you want to be stuck in a 95-degree house, I recommend Akian. If you want new people coming to your house to chat every week, I recommend Akian. If you want to actually get working HVAC, please let me know who I can talk to. But I guess most of the people I've talked to have been very nice. If they ever manage to get their act together and do their job, I'll update this review.

We are thrilled with our new bathroom. Bay State's team was great at communicating with us about…read moreeach aspect of the job, from helping us understand the design process to helping ensure the final touches were right. Clara created the design with me, and Andreina was our project manager. Jimmy, Marcio, and David were careful with our house and with keeping our cat inside. :) They are not cheap, but the quality is excellent. My bathroom is now the only place in my old house with square walls and level floors. The tilework is beautiful as well.

Initial calls for gut kitchen and adjacent bathroom renovation + removal of load bearing wall went…read morewell with Sabrina and Ray - they assured us they have done many similar projects in the area successfully and on time. From the many positive and detailed yelp/google/houzz/angi reviews that had great end result pictures, we were convinced to move forward. Sabrina turned around the estimate for labor and some materials allowance quickly along with separate helpful tiered pricing guidance PDFs for kitchen and bathroom finishes to be purchased separately. Tile guidance was a bit off and a few categories like vanity, counter, mirror, light fixture in bathroom and plumbing for kitchen were missing. Vendors showed us finishes across all price tiers so it took us an extra week to finalize selections. Unfortunately we were told this delayed the project by a month. We were asked to wait on the kitchen design until after the engineering work for removal of the load bearing wall and addition of shear walls. Since we had a choice on the location of the shear walls, we preferred to do the design in tandem. I used cabinets.com to create my own rendering of the kitchen layout we wanted and provided them the full dimensions. The day before the approved structural wall work was to begin they sent their own drawing which had the wrong wall locations. After talking to both David and Dayna we realized her and the designer were not brought up to speed on the engineering work. Dayna then setup a productive Zoom call with the designer directly and we got my drawing to be updated with a few suggestions and required spacing and panels. The biggest mistake in the project came from one of their subcontractors employees who removed the plastic cover over our basement sink and cleaned off tools and plaster in it clogging the drain. Bay State quickly sent the drywall guy back over to unclog it. The project took just under 4 months to complete. Bay State and their subcontractors apart from the sink issue did not cut corners, often went above and beyond, and completed top quality finishes. No up-charge on materials was another big positive. The actual work done by the plumber (Mr Fix-It), electrician (Marcus Quintino), tile guys, drywall guy, cabinets guys, floor guys, and painters (AJA Painting) was excellent and we are very happy with our new space. Marcio was the MVP of their team - always calm, listened attentively to our many questions, provided great suggestions, and constantly asked the subcontractors to clean up. If they forgot, he cleaned up himself. His wife also worked tirelessly all day cleaning up at the end of the project. Things constantly move around and change during construction and it was difficult to get a clear picture of the plan each day. Andreina and at the start Dayna heard from us every week and always answered the phone and tried their best to chase down answers from others and get us the latest information. The billing process is very straightforward and Andreina provided further detail on line items as needed. Jose was always positive and happy to pass along feedback from us to the office when he swung by. Sabrina provided helpful guidance at the start in choosing our cabinets, counters, and hardware. David continually helped move the project along and has ensured everything is to our liking while encouraging us to pass along any punch list items. I would recommend Bay State for their quality of work, integrity, and communication. My main constructive feedback is on the design process and keeping everyone in sync throughout the project on the latest information.

I am so glad I chose EZ Climate for my HVAC and instant hot water upgrades. Dmitriy was…read moreprofessional and reliable. His price was fair and competitive and I ultimately chose him for this job because I honestly had a good feeling from our initial interactions, very trustworthy. I saw other reviews on how everything was labeled and professionally laid out and I knew he was the guy for the job. Another thing that set Dmitriy apart was he had all his own plumbers and electricians who were also amazing. Several other competitors quoted to complete the HVAC work, but I would need to source my own plumbers and electrician. Also, he took care of all the permits so it was truly a smooth process throughout. I knew little about converting to a natural gas from the original oil boiler, but Dmitriy made it easy. He knew about all the masssave rebates as well as how to deal with any requests from national grid. I am so happy with the quality of service and will definitely be back for any future HVAC needs.

Very hard to get in touch with after the installation if something goes wrong and the installation…read moreis still under warranty.

I highly recommend Liz Martin for home inspections. She was extremely thorough and made me feel…read morevery comfortable with the process. As an inexperienced buyer she helped me understand the house and offered suggestions on what needs to be fixed soon, how to maintain things, etc. My inspection report is already printed out as a helpful reference for the house. She clearly understands what she is doing and I feel very confident with her advice.

My wife and I are first time homebuyers navigating this crazy process. We were referred to Liz for…read moreour home inspection by a friend, and I'm so glad! The inspection was thorough, and Liz walked us through every single part of our house in a gentle manner. There was nothing scary or overwhelming - she made observations and offered some suggestions on what we might want to do, or what we don't absolutely need to do before moving in. It's clear Liz's goal is to complete the inspection, while also helping us to understand how to live in the house. I'd recommend her to anyone!