Took my winter coat there which has down. They were more reasonable then other cleaners I…read morecontacted. Pickup was not long since dropoff. Coat was cleaned well to my satisfaction!

I began using CCC due to a knee injury. It has been worth every penny. I use the family plan. I put…read moremy bags out, the pick them up on time. When the bags are retired everything is folded neatly and placed in plastic bags, inside the original bags. I will continue using the service for a while.

The owners are amazing! They take pride in providing the absolute best customer service. They are…read morealways reliable and my clothes come back looking great. Highly recommend.

If your business hours start at 7 am, you need to be open at 7!!…read moreSitting outside your new McArthur store at 7:27 and still no one has showed up for work!! Update: When employees arrived all was quickly handled and I did make it on time. To the young lady that showed up 1st, thank you for your compassion.

Came to do laundry middle of the week and it was pretty empty. Lots of machines to choose from with…read morereasonable prices. I spent $13 for 2 big machines and 3 dryers. Clean facility, with vending machines, and even a mini library to choose a book to read while waiting for your clothes to be done.

they say there open till 10 but the door is locked lights are on tv is on but I can't get in to get…read moremy laundry . I wouldn't never use this place again . It's saturday so I'm screwed till Monday !!! Worst place to ever go !! And it's dirty and the coin machine dosnt work so

I have had a few of my husband's suits cleaned at Paris Cleaners, and although everything has been…read morefine in the past, and the prices are okay if you can catch a sale or a coupon, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. AVOID AVOID AVOID this place, unless it is for an item that you don't need quickly and don't care for deeply. I can only assume based on my experience that this company is run by total low-lives, with an incompetent and unprofessional staff (besides Cassidy). Here is my wedding dress story: In April 2013 I dropped my wedding dress off at the South Grand location of Paris Cleaners. I'll first say that Cassidy at that location is very friendly and helpful. The day that I dropped it off was the 20% off everything sale day, so that was great since I would be saving money and paying $160 for my dress cleaning and preservation, as opposed to the normal price of $200. I was told that it would be 6 to 8 weeks before I could go to the Ash location (where the dress was being cleaned) to inspect the dress and bring any additional items to be included in the sealed box. In mid May, I was called to come inspect the dress and it looked pretty good. Some dirt stains remained at the bottom, but I understood that it would be difficult to get the stains out of the delicate lace without destroying it. The staff seemed to be taking good care of the dress, keeping it in a vault and handling it with care. I was told then that they only box dresses up on Saturdays, so they would call me within 1 or 2 weeks to come pick it up. I also was required to pay that day. A couple of weeks went by and I called to check and see if it was finished. I was told that because of the Memorial day holiday, they were behind and would call me "probably next week." Two or 3 more weeks went by and I called again to check. I was first put on hold by an employee named Brittany who informed me when she got back on the phone that "she didn't see my dress back there." Obviously, I was immediately concerned that Paris Cleaners was not as organized as I had previously thought. Next, a manager named Stephanie got on the phone and was also not able to tell me exactly where my dress was (was it boxed up and waiting? was it in the vault?). Stephanie was extremely rude on the phone, telling me in a patronizing tone that "it takes a long time to box dresses up and there are 17 dresses in front [of mine]." By the end of the long, rude and fruitless call, Stephanie was not able to offer any confirmation of the location or status of my dress, but said she would check tomorrow and call me right away. After this very stressful phone call, I checked other reviews of Paris Cleaners and read a story almost identical to mine in which they had a bride's dress for many many weeks and when she finally went to pick it up after complaining several times, there was a mysterious stain on it that wasn't there before. Of course, I became concerned about my own dress, so I called Cassidy at the South Grand location to see if there was someone else I could talk to about this problem. When I called, Cassidy informed me that my dress was actually sitting on the counter at that location, boxed up and ready for pick up. I went to pick it up and it was in fine shape and the box looked very nice. By the way, Manager Stephanie never called me back to confirm that everything was okay and that I received my dress. In fact, when I called the Ash location to leave my comments about my service experience, I was told that I could leave my comments at "officeofpariscleaners.com" which is not a real website. When I asked to speak with the owner, I was told that Shep Franke, "the owner's son," had just stepped out and couldn't be reached (even though I could hear him in the background... seriously). Although everything turned out okay in the end, you can see that Paris Cleaners clearly does not have it together. I'm not sure how their computer system works, or how they track items that are transported back and forth between pick up/drop off locations around town and the central plant on Ash where everything is cleaned, but after this experience, I certainly do not trust whatever system they have (or do not have) in place.

Destroyed my comforter with no apology and no refund. Horrible mgmt. including owner…read more You would think that if a company has been in business for as long as Paris, they would know what fabric they could or could not clean. I will NEVER return and I warn others not to do business with them

I used Johnnys for a few months, but the buttons kept coming off my shirts, and when I confronted…read morethe manager he told me that was normal. I don't think so. I'll never go there again. I'll update you when I find a good replacement dry cleaner.

They are clean but were also the most expensive laundromat in town and they recently raised their…read moreprices again. Seems like a greedy owner. I'll be going elsewhere.

These people treat their customers like utter s***. I dont know how in the world anyone could ever…read morecome to this so called business. Specifically requested a suit cleaned in time for my fathers funeral. They assured me no problem. Turns out that was a lie. Not only was it not ready but not until the day of the funeral where i have to rush in to get it before my service. The johns family who runs this damn piece of s*** ought to be ashamed of the poss poot service they provide here. I wpuldnt want my damn name on it. Maybe have some damn PRIDE in what the you do.

Great personable service. Always on time treat the clothes with care. I recommend them without…read morereservation.

I was visiting from out of state and got a chocolate stain on a cashmere sweater Sunday night. I…read moretook it in Monday afternoon to the Forsyth location hoping they could get the stain out and I could get it back on Tuesday or Wednesday because I was leaving town Thursday morning before dawn. That location is closed on Wednesday but they said if they couldn't get it out and back to that location on Tuesday they would work on it more and I could pick it up Wednesday at this Decatur location. The lady at the counter was very helpful and pleasant. The downtown location people made me really hopeful it would all work out. I was SO happy when I got the call on Tuesday that they were able to get the stain out and I would be able to pick it up at the Forsyth location that afternoon. Not only was the chocolate stain gone but another very small stain that had been there, that my normal dry cleaner couldn't get out, was also gone!! I didn't even ask them about that stain! I can't be happier with this service. Thank you so very much for going above and beyond for me. I highly recommend this place.