I think they are an amazing service. Everything this shot wants. My PonyTail Lab trains girls…read moreover 16 and never takes advantage of you. Lots of consultation time.

Loved that I was able to drop my laundry off and trust it would be handled with care. It smelled so…read moregood when I got it back!

I went in to get my sleeves hemmed, and the process was very quick, affordable, and easy to work…read morewith. Thank you again!

Although Dave gave such a warming response when I initially requested the service, that was not the…read moreexperience I received once I actually arrived. The seamstress was very curt and rude upon entry on the establishment. When she did come from around the back of the store, she abruptly snatched my daughter's dress out of my hand, took my request and gave me my yellow sip for pick up. End of discussion. The big problem came when it was time to grab the prom dress. Now in fairness, I was 8 minutes late to the location, since running around for this special event. However, I did call but when I received no answer, I figured that she was just busy. To my small heart attack, the establishment was closed. I was devasted to say the least! I would've really liked a phone call to say "Hey, I'm leaving soon", or "Are you still picking up the dress", something or anything for that matter. Especially seeing that it was a special event. I honestly, would've appreciated a little customer service moment, that would've made all the difference with being a first time customer. I will say that after I called my friend for help, she got in contact with the owner (I presume) and managed to get her to come back and open the shop so I can get my daughter's prom dress. Thank Goodness for good friends, right?!! I'm not sure if I would return or not but I'm definitely not using the place for urgent needs or special requests. Good customer service is really about those tiny steps to make every customer feel like they're appreciated for choosing your business, and I hope no one else has to go through this experience.

Very clean and inviting. The manager is awesome-- I was just driving through after a week of…read morecamping. She was friendly and helpful. Lovely Chinese evergreens blooming and lots of variety in magazines to read while one is doing laundry. What a great experience, ok , for a laundromat

The "Lucky Lady Laundromat" is a "Run-A-Way Bill" Favorite laundromat…read more Traveling across the USA for months at a time for fun & smiles, I MUST eventually face adulthood & deal with dirty laundry. Finding laundromats like the "Luck Lady" makes me feel lucky ... great machines, super clean & GREAT wall flair provides a super atmosphere! In addition, the "Lucky Lady" is owner-operated. I am anti-chain or ANY multi-location businesses. SUPPORT the "Lucky Lady" & you will be lucky too! "Run-A-Way Bill" was here! #RunAwayBill #DUSA2018 #OwnerOperatedBusiness 05.21.18

they have helpful staff, great dry cleaning, a very clean environment, and nice new machines…read more what's not to like? so much nicer than they were twenty years ago. A++

Great place to go for laundry always clean, friendliness, cost efficient for washing and the young…read moregentleman that works at night was working this evening is an absolute doll helpful very friendly very professional and I'm not sure what he makes but I'm sure that man deserves a raise. And your company needs more employees like him and he was working when I went in. And I try to make it a point only to use the location if he is working.

The best laundry facilities in Springfield. It's super clean and the staff is always polite and…read morethey never have rushed me and have always gave me change and not sent me off leaving my clothes to get change.

Washer at home needs replaced. This was the closest laundromat. The washers were good. How,…read morefloors were not clean including dried dog poop on the floor. It was early morning so it appears that no one had cleaned the prior night at closing or upon opening that day.

I called Starcrest Cleaners on Conestoga Drive in Springfield,IL on 10/12/24 @ 8 am inquiring about…read moregetting a suit pressed for Homecoming using their same day service. I called and spoke with Terry S who assured me if I had the suit to them before 9am it would be ready same day by 5pm. I rushed to drop the suit off and had it in their hands by 8:30am. Received my ticket that said same day service, in 10/12 and out 10/12 by 5 pm. As the day went on it got to be around 3:30 pm and I had not heard anything from them so I decided to reach out. Once I pulled the number up on Google the hours listed stated they were closing at 4pm?? How is that when my ticket in hand states I can pick it up by 5pm. I call the store and the women who initially checked me in answered the phone (I don't recall her name). When I proceed to ask the status of the suit being pressed she put me on hold for 10 minutes. I arrived to the store at 3:45pm, still on hold inquiring about the suit. I was told they didn't do same day pressing at that location. Excuse me! When I called and spoke with Terry S prior to dropping the suit off AND when I actually dropped the suit off I was reassured it could be done. I was told the lady that checked me in was new and she didn't understand the process. If that were true Terry S didn't understand the process either because she told me it could be done via phone. I asked if once it was figured out that it could not be done there same day why no one reached out to me so I could make alternate arrangements. Dead silence. No answers just a bunch of apologies. In the end the suit was no longer at that location and was taken to the West White Oaks location. I call that location and the guy tells me it can be done Monday. Absolutely not! The event is today in a few hours. Long story short the suit never got pressed. I had to pick it up and do it myself last minute. Terrible management, poor communication. I would not visit this location again for anything!

This place ruined my new suit jacket by pressing a permanent crease across the front.read more

Took my winter coat there which has down. They were more reasonable then other cleaners I…read morecontacted. Pickup was not long since dropoff. Coat was cleaned well to my satisfaction!

I began using CCC due to a knee injury. It has been worth every penny. I use the family plan. I put…read moremy bags out, the pick them up on time. When the bags are retired everything is folded neatly and placed in plastic bags, inside the original bags. I will continue using the service for a while.

Never anyone around. Moderately clean. Overpriced. Parking is bad and limited. No bathroom.read more

This place is terrible and only used because it's the only one on this side of the town. It is…read moreabsolutely disgusting, do not drop anything on this floor because it's good as garbage after that, and don't even think about using the bathroom All of the dirt aside, be prepared to try at least 3 dryers to find one that works, after you've already put money in and wasted time. This place is completely unmaintained and is obviously just one of many owned by someone who could care less.

I have had a few of my husband's suits cleaned at Paris Cleaners, and although everything has been…read morefine in the past, and the prices are okay if you can catch a sale or a coupon, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. AVOID AVOID AVOID this place, unless it is for an item that you don't need quickly and don't care for deeply. I can only assume based on my experience that this company is run by total low-lives, with an incompetent and unprofessional staff (besides Cassidy). Here is my wedding dress story: In April 2013 I dropped my wedding dress off at the South Grand location of Paris Cleaners. I'll first say that Cassidy at that location is very friendly and helpful. The day that I dropped it off was the 20% off everything sale day, so that was great since I would be saving money and paying $160 for my dress cleaning and preservation, as opposed to the normal price of $200. I was told that it would be 6 to 8 weeks before I could go to the Ash location (where the dress was being cleaned) to inspect the dress and bring any additional items to be included in the sealed box. In mid May, I was called to come inspect the dress and it looked pretty good. Some dirt stains remained at the bottom, but I understood that it would be difficult to get the stains out of the delicate lace without destroying it. The staff seemed to be taking good care of the dress, keeping it in a vault and handling it with care. I was told then that they only box dresses up on Saturdays, so they would call me within 1 or 2 weeks to come pick it up. I also was required to pay that day. A couple of weeks went by and I called to check and see if it was finished. I was told that because of the Memorial day holiday, they were behind and would call me "probably next week." Two or 3 more weeks went by and I called again to check. I was first put on hold by an employee named Brittany who informed me when she got back on the phone that "she didn't see my dress back there." Obviously, I was immediately concerned that Paris Cleaners was not as organized as I had previously thought. Next, a manager named Stephanie got on the phone and was also not able to tell me exactly where my dress was (was it boxed up and waiting? was it in the vault?). Stephanie was extremely rude on the phone, telling me in a patronizing tone that "it takes a long time to box dresses up and there are 17 dresses in front [of mine]." By the end of the long, rude and fruitless call, Stephanie was not able to offer any confirmation of the location or status of my dress, but said she would check tomorrow and call me right away. After this very stressful phone call, I checked other reviews of Paris Cleaners and read a story almost identical to mine in which they had a bride's dress for many many weeks and when she finally went to pick it up after complaining several times, there was a mysterious stain on it that wasn't there before. Of course, I became concerned about my own dress, so I called Cassidy at the South Grand location to see if there was someone else I could talk to about this problem. When I called, Cassidy informed me that my dress was actually sitting on the counter at that location, boxed up and ready for pick up. I went to pick it up and it was in fine shape and the box looked very nice. By the way, Manager Stephanie never called me back to confirm that everything was okay and that I received my dress. In fact, when I called the Ash location to leave my comments about my service experience, I was told that I could leave my comments at "officeofpariscleaners.com" which is not a real website. When I asked to speak with the owner, I was told that Shep Franke, "the owner's son," had just stepped out and couldn't be reached (even though I could hear him in the background... seriously). Although everything turned out okay in the end, you can see that Paris Cleaners clearly does not have it together. I'm not sure how their computer system works, or how they track items that are transported back and forth between pick up/drop off locations around town and the central plant on Ash where everything is cleaned, but after this experience, I certainly do not trust whatever system they have (or do not have) in place.

My sister and I played 'dress-up' in our Mother's wedding dress all our young life…read more Finally we decided that we should have it cleaned and preserved to store it. It had never been cleaned, badly stained but we did not care, we just wanted it cleaned. We had Paris Cleaners clean and preserved the dress, when we picked it up, we could not believe our eyes! It was perfect!!! The clerk explained that it was partly due to the fact that the material was made of heavy old fashion satin. We were teary eyed,speechless and so grateful to Paris Cleaners for their professional know how.