We have had a terrific experience at this daycare (TLE). Our daughter started at 13 weeks old…read more After the childcare situation we'd planned on since before she was born fell through at the last minute, I showed up at TLE a bit desperate. With three days left before I was supposed to start back at work, I count myself so lucky that they happened to have one spot open in the infant room! Ms. Regina in Infant Room B is a wonderful caregiver. She is always calm and steady, always positive and warm. Her classroom is peaceful, and the kiddos in there seem very content. I was worried that our daughter, who struggled with bottle feeding, would go hungry at daycare. Ms. Regina was willing to work with her and now our kiddo is happily taking five bottles a day. What's even more amazing is that, after I told Ms. Regina I was really struggling with missing my daughter while at work, she started writing extra notes in the daily report. In addition to knowing when my baby napped/ate/was changed, I get to read little details like, "She seems to be especially fond of one of the other babies in the room," or, "Today she smiled while her teacher held her up to the window and talked about the arrival of spring." Those little glimpses into her day show me that she's getting attention and love, and they make all the difference to my peace of mind. Overall, everyone at this center seems kind and sincere. While our daughter does spend some time in bouncy chairs (which is unavoidable when one person cares for multiple infants!), I was thrilled to see that she is more often being held or hanging out in a Boppy pillow on the floor while looking happily at the other babies. Ms. Wendi, the director, is very personable and patient with new parent concerns. She also called promptly on the two occasions that my daughter had an "incident" -- throwing up and getting a small scratch. This made me feel very secure that our kid was safe at TLE. Before enrolling, when I looked for reviews of this daycare online, I didn't find that many -- so I'm especially happy to add my opinion and say that I'd definitely recommend TLE to friends and would say it is worth every penny.

After a lot of media attention related to day care issues all over the country and stories of…read morechildren being neglected/forgotten, I approached our day care options very carefully and cautiously. It is important to keep in mind that not everyone's experiences exemplify the all-around experience, and not every teacher is the same. The teachers in the classroom make a world of difference to the experience of the family entrusting them. With that said, we have been exceedingly fortunate to have had our nearly 2 year-old under the care of Ms. Ann, Ms. Kenisha, and Ms. Susan here. They have all shown what appears to be an honest interest and care for our child. They provide daily care sheets that let us know what he/she ate (of huge importance to me), how they engaged him/her 'academically' (at the toddler age, this would be like singing a certain song, learning about a certain color, working on please/thank you, etc.), diaper changes, naps, and communication to the parents if diapers or wipes are running low. It is an efficient system for communicating those things you are hoping your child is doing/eating/learning. We have popped in without notice on several occasions to really do our own form of 'random inspection,' if you will - really we wanted to verify that at random points midday that our child was being attended to as necessary, playing well, eating well, napping well, etc. So far each visit has been great and we have never experienced any issues with any of the staff that has cared for our child. The management has been wonderful as well. Ms. Stacey does a wonderful job of remembering you and your child's name, and any issues or questions with tuition, payments, general care questions that I have sent them via email have been responded to very promptly. You can research the facility/franchise online and see the technology available to the students. There's a great play town that the older kids get to take advantage of (our toddler is still too young at this point), there are two separate outdoor play areas complete with toys, slides, and ample room as well as seating and shade. They do apply sunblock to the kids, which is a nice touch. We have also been told that as our child gets older and moves up to the next class, they will work on potty training as well. We have seen our child's vocabulary and social skills absolutely BLOSSOM since we have started with this TLE. As I said, we have been so lucky to have the great teachers our child has right now. As our child grows and switches to another class, that story may or may not change, but I will update my review as necessary. For now, I am happy to report that we are extremely satisfied with the care, attention, and developmental/educational lessons that these caring teachers have provided for our child.

Your child's safety is not a priority at this facility. On 9/1/21, my 1-year old was injured due to…read morethe negligence of the staff. They allowed three toddlers to be on a climbing toy meant for one child at a time. Two of them fell on my child and he busted his lip. In video footage, a staff member walks right past them shortly before the accident occurred. We were very disappointed in the initial response from the staff at all levels. Which did not match the gravity of the situation. When I was informed by Ashley Litchfield (Director), I told her I would be there right away. However, when I arrived to speak with her 25min later, she had left. The teachers in the classroom showed little remorse. So, I had to take my child home with inconsistent information on what happened. It was difficult to reach someone in leadership to address our concerns that evening. It wasn't until my husband called to escalate the situation and request a meeting, that we received more details from Ashely & Lynn (Owner). I won't even get into the issues we had with Grant (Owner's son) and his unprofessionalism on different occasions. We had to request that an actual accident report be done. Only after we filed a complaint with the regional office was an investigation and additional "safety training" conducted. Although we already had a few complaints about this facility, imagine the horror of finding a bloody shirt in your child's bag without notice? My son has not returned since that day, and I don't recommend sending your children here. At least Lynn was "gracious" enough to say "we will not financially hold you to our policy of a thirty-day written notice of disenrollment." Are you kidding me?

Horrible location and staff. There is no one-on-one attention and the classrooms are jam packed…read morewith little staff.

I moved my daughter to the oceana kindercare location from her prior childcare center in hopes that…read moreshe would flourish and be more prepared for kindergarten. It was the best decision we made for her. From the amazing teachers, communication, daily updates, class activities, amazing food options, i could go on. Its obvious as a parent when you know your child is being cared for abovr and beyond, i see this daily between all the teachers and children. If i could give a higher review i would! ​

Our little ones love it here and the staff is so friendly and understanding! Trust is the biggest…read morething when it comes to childcare for me and I absolutely trust all the teachers and admins with my kiddos!

In the words of Vera G. from 2023: "Look elsewhere, seriously."…read more After many, many interactions with the center's current director Amy Boyette, I fully believe Amy is engaged in active covering up of abuse and neglect happening at the Children's Campus. I am in the processing of reporting this. Amy was made aware of our daughter's multiple health issues including anaphalytic responses to various foods as well as suspected celiac disease (where gluten exposure could potentially damage her intestines). Amy said we could bring own our food for our daughter, but that they could not make food accessible to her (fine, we were ok with that). Eventually our daughter grew out of several allergies which made us more at ease, but her doctors were still waiting until she was older for celiac testing. I came to find out multiple times that the staff continued to not only provide our daughter gluten meals (with bread and everything) from the school lunches by accident, but also that one of the teachers was intentionally feeding our daughter food from her own packed lunches - completely against our daughter's allergy action plan that was on file. The teacher told me she had given her sweet potato from her lunch that "only had butter on it" and I was filled with rage because our daughter at the time had a cow milk protein allergy that previously had given her very severe hives and vomiting. I informed the teacher that butter is in fact dairy. The primary teacher of the classroom said she had been trying to get the second teacher to stop feeding children in the classroom her lunches from home, but was not having success with this and Amy and the management would not step in. When I would ask Amy for a meeting to discuss the very urgent health-related concerns, she would avoid responding to my requests and just say that the problem was solved when it wasn't. She would never offer any solutions until I would point out repeatedly that the current system was not working and she was not offering new systems. I even shared information with her about how other centers have more safety-focused allergy food systems in place but she did not seem the slightest bit interested to learn more or even about how to protect my child or other children at the center. In addition to not following our daughter's allergy action plan, there were multiple days where we would pick her up and she would not have been given any fluids and the majority of her lunches where not offered to her (pouches, string cheese, etc. completely unopened). She was there for over 8 hours, on multiple occasions, with her water bottle untouched (we had to supply her own water bottle each day freshly to avoid allergy issues and the line we brought it in at was always in the same place as when we dropped her off and she would consistently be constipated from not being offered proper fluids). When I would confront the teachers about this they would cite being too busy or being pulled out of the classroom to attend other things. When I would confront Amy about this she would placate me and also continue to insinuate I was over-reacting or that my daughter just "wasn't hungry" that day (how would you know if she was hungry if you never offered her the food?) Eventually Amy said her "plan" was to set reminders her on phone to go into the classroom to remind the teachers to feed my child at the designated 4 meal times. She did this for maybe 2 days and then again things returned to being without documentation and my daughter often not being given fluids. I cannot emphasize enough that despite the center having an app for documenting diapers, meals, naps, etc. - I almost never in the 6 months my child was there had any documentation of what was happening throughout her day. There would be brief moments on days where a few items would be input, but most often we would pick her up with almost no idea of what happened that day. Teachers freely admitted to me when my daughter was an infant that safe sleep protocols were never followed, and that the meal plan is never what was published by the management. One day we arrived to drop our daughter off and the teachers were freaking out that they had been given a nearly empty bag of cereal that was supposed to feed breakfast to a room full of children. They say there is a "schedule" and that is an absolute joke because no one there is following a schedule (at least in room 2). We were given no protocol or steps to follow in checking out from our time at the center, and so my husband still has a fob to a daycare where we no longer have a child there. How many other fobs are lingering out there with adults who shouldn't have them and whose children are no longer there? I could go on and on about how horrible of experience we had at this center. We chose it because allegedly it was locally run and well liked. Found out later from staff that (allegedly) it's just run by a family in Florida who is pretty neglectful of it.

Look elsewhere, seriously…read more Our daughter began attending this daycare in the summer of 2022 and was 2 years old at the time - in the 2s class for clarification. From the moment I met her teacher, I wasn't impressed. She didn't give the kids a big happy greeting, hardly introduced herself to us and honestly, I just got a bad vibe. Within a month of attending, my daughter came home and reported she been hit on her bottom by this teacher. I reported this to the daycare director, and my concerns were dismissed, and it was obvious I wasn't taken seriously. A few months later, I came to pick up my daughter early, and walked in at quiet time (same teacher) and the teacher YELLED at a kid so loud it made me jump and I'm 32 years old. Worst of all, the very first day when the kids returned to school after Christmas break, my daughter had a horrible experience: I came to get her early that day, and everyone was just going down for quiet time (they couldn't have been down longer than 15 minutes). When I walked in the door, my daughter was wailing on her mat with tears streaming down her face. I knelt down and she ran to me, climbing into my arms begging to leave. When we stepped outside the classroom, my daughter reported the teacher had pulled her legs so hard it hurt, and that the teacher was very mad at her and needed to be nice to her. I emailed the director who said she would speak with the teacher and review the video footage. The director emailed again to say she'd reviewed the footage and she could assure me there was nothing to be concerned about, but we should meet face to face later in the week to which I agreed. At the meeting, my husband and I were shown the video where by the director's account, nothing inappropriate occurred. As I watched the video, my heart began to race as rage flooded my body. I watched with disgust as a daycare provider angrily took my (now 3 year old) child's blanket from her, grabbed her by her legs and aggressively yanked her down her mat. The teacher then walked away, leaving my daughter crying and went to sit back down - no remorse, no attempt to console, nothing. I don't recall much after the video ended. My husband says I started to yell, loudly. I remember asking the director to explain what part of that video showed the level of care and compassion parents expect their children to be shown when in another's care. The director later emailed to say, "I do sincerely apologize for the turn it took and the misrepresentation of my evaluation of the incident." We reported this to NCDHHS, who cited a violation of G.S. 110-91(10); comments: "Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On January 2, 2023, a staff member repositioned a three-year-old child on their mat by pulling the child by the legs." We moved our daughter to a different class, and within a month decided to withdraw her from the program. It's been 6 months, and she still talks about this and is scared of attending school. The emotional damage this has done to our daughter is heartbreaking. The teacher, as of our daughter's last day at the daycare, had not been terminated. NCDHHS reports the director and teacher have taken an online class which is hardly sufficient. The report can be found on: https://ncchildcare.ncdhhs.gov/childcaresearch Search by the license number: 32001491 Visit from NCDHHS on 1/12/2023

I have been with this center for less than a year I was having a wonderful experience until Ms…read more Kisha left. I had two children that attended this program and there is an extremely high turnover over rate staff is unprofessional and combative. there has been times where my toddler has come home with no pull up and no coat. they tried suspend him from school for accidentally hitting a teacher in the face mind you he's two years old and then when I approached the teacher she became very argumentative and defensive and the very next day after 3pm we received a call stating that my children could not return my child has been sick with rhinoviru, hand foot and mouth, RSV, and the list of illnesses go on and on. The teachers are unprofessional refuses to wipe the childrens noses. I have heard them yell at the children in which I have complained about. There aren't any surveillance footage in building they also left my 8year old at school and refused to pick him up. this location has been a nightmare and I would not recommend

This KinderCare is exactly ok. It has kept our child safe as we transitioned back to work. We knew…read morethey would be changed and get food throughout the day. The main infant teachers are kind and provide a lot of verbal information. We are very grateful for their warmth, as our kiddo clearly feels safe with them. This center provides formula and solids, which has been wonderful as we transitioned off of nursing. They are clear about supply needs. The main thing that could make it better: Interaction with the kids beyond just feeding and changing them. I've never seen teachers get on the floor and play with the infants, but they have sent pictures two times of finger-painting, so I'm sure it happens some times. I just wish it was more.. I've also seen teachers doing their own crafts (knitting? or something) while the kids crawl around, and then they put the crafts down to help gather our kids belongings for departure.. My kid was also moved to the second infant room one day and when I went to pick them up, I saw a group of 4-5 kids strapped into their eating chairs watching an iPad.. Less than ideal.

We've had a wonderful experience at La Petite Academy. The staff is truly exceptional--warm,…read moreprofessional, and caring. From the beginning, my daughter absolutely loved her teachers, and that made all the difference. Like many families, we experienced a few transitional bumps at first, but the team was incredibly patient and supportive throughout. They never made us feel like a burden, and instead welcomed us with understanding and kindness. Ms. Rose was especially helpful during the enrollment process, making everything clear and smooth. Since Ms. Tawanna joined the team, she has been a fantastic communicator and listener. Her knowledge and genuine care for the children and families really stand out. We truly love our school and feel so lucky to be part of the La Petite Academy family.

This was a great center with great staff until about 3 weeks ago. The long time director left and…read morea new director was hired, Toni. She has created nothing but chaos in this school for parents and students. She has un-enrolled at least 2 students for no reason, leaving parents to try and find daycare with no notice. She did not work with the students or parents, gave no notice and just un-enrolled them. This puts parent's jobs in jeopardy. I have seen her very combative, especially with fathers. She is rude on the phone and does not want to hear anything. As a single father, this is troubling, and that is why I pulled my child. I miss the great directors Shamequa and Jessica. They got to know the parents and the children. I would stay away from this daycare.

I've had my child in this daycare for a year and I've really been impressed by the quality of care…read morehere. I did an intensive research process to discover this daycare -- visited 5 in this area and called every single one in Chapel Hill region. This was hands down the best one. Community: The daycare is a co-op model, which means that parents are asked to volunteer to help with small projects and that the profits they earn go back to help fund the education of their caretakers. I think this really makes a difference for feeling like you are paying and investing in a community, rather than a corporation. Lower ratios: most daycares go with what the state mandates - 1:5 for babies, 1:6 for 1-2 year olds, and 1:10 for 2-3 year olds. Coming from another state; this is just abysmal. They start at 1:3 and then do 1:6 for 2-3 year olds. Anyone who has been in a daycare room when all the kids are there knows that this should really be the max. Price: it's a bit more costly than other daycares in the area, but it's worth it in my opinion. They do accept vouchers so you can look into that if you need. Location: maybe from a lot of people, but southern village is a great place. The kids can go on field trips to the huge park or this weaver street. Outdoor play: They do a lot of it and are very diligent about bug spray and sunscreen. They have a wonderful play yard with plenty of room, shade, and toys. They do water play in the summer twice a week. Potty training: they are very supportive with potty training and will sit your child on the potty every 30 minutes if that's what's needed. Drop off/pick up: not sure the earliest time you can drop off - maybe 7 or 730? Latest pick up is 530. Discipline/style: they are warm and gentle, but also good at enforcing boundaries. I've seen them engaging in more gentle methods like making positive suggestions for alternatives rather than just saying no. The structured scheduled helps kids know that putting away toys, sitting down at meals, washing hands, and going potty every hour are non negotiables.

When we moved to the area from Washington, D.C. a year and a half-ago, my biggest concern was how…read moremy then-2-year-old daughter would transition to a new daycare setting. Thankfully, CHDCC went above and beyond to welcome my daughter to the school and to meet her needs (and mine!) during that first week. Throughout our time at CHDCC, my husband and I have been incredibly impressed by the quality of the teachers and staff. Our center in D.C. had frequent staff turn-over and it has been such a gift to watch our daughter grow and thrive with a consistent, experienced early childhood professional. This teacher magically potty-trained our daughter in the first two months at school and supported her social, emotional, and cognitive growth each day. We were lucky enough to loop with her from the 2 year-old to the 3 year-old room, making for another smooth transition this year. Everyone at the center is warm and welcoming and I am always blown away by the fact that every adult in the building knows my daughter by name and looks out for her well-being. I am a huge fan of the play-based learning that takes place at CHDCC and love how her teacher differentiates instruction to cater to both the abilities and the interests of each child. I would highly recommend CHDCC to other parents and plan to enroll our second child in the infant room this year.

This is not a good center to enroll your child into and they don't really appreciate their staff…read more They have a high turnover rate with the staff

Children's Lighthouse Green Level is very clean and classrooms have a lot of fun/educational…read morematerials. The teachers are very kind and attentive to all the kids and have so many fun activities and themed things for them to do. The school also has large playground, excellent classroom facilities, camera access and fantastic activities. The admins at the front desk are welcoming and always make an effort to include various activities and celebrate events/holidays. Parents are actively encouraged to join the children for the events. I appreciate all the fun things they arrange for the kids and get them to try and experience.