Truly a major disappointment. Aside from one entire bedroom being missed and not noticed until the very end of the move, the three men who loaded and unloaded were polite and fairly efficient. However, everything came crashing down suddenly at the end of the day when the manager responsible for supplying the invoice got involved. This manager's first name is Jesse, and sadly his last name is nowhere to be found. I'm confident this is intentional. Never in the course of doing business with anyone else at any business establishment anywhere have I ever been spoken to like he spoke to me. His language was laced with expletives, he spoke over me countless times and ultimately ended the conversation by abruptly hanging up on me. After this call, the three men literally sat there with there heads hung low and told me how truly sorry they were that I was addressed in such an offensive manner. One of the men stated they would never use this branch to move his own family simply because of the history Jesse has with poor and rude customer relation skills. Apparently, after reading other reviews on Yelp, Consumer Affairs, and even Reddit, Jesse has mistreated several folks. After speaking with the branch office yesterday, I was told he would be giving me a call to apologize; however, after more than 24 hours later my phone still hasn't rung.
Please make sure to read and understand clearly all of the language prior to signing their agreement. In my case, they didn't present me with all of the details until I was in the middle of move and the truck was nearly packed. At that time, I had just finished loading up my car for the fourth time, and while standing in my front yard they presented me with a scratched up tablet and told me I needed to go through and initial all of the boxes. I didn't learn until the day after the move that their "fuel charge" fee claims to include a 10% sales tax and 8% fuel charge based on the total invoice. However, keep in mind Tennessee law states there is no tax due on services rendered. A company may charge tax on supplies; however, pay attention to this as well. For my move, this company used approximately one roll of shrink wrap, four rolls of packing tape and six or seven cardboard boxes, and tried to charge me over $350 for these supplies. Furthermore, they drove a total of 25.6 miles and attempted to charge $224 in gas. Their trucks get approximately 10 miles per gallon, so with gas being figured at $3.70 per gallon, it should have only costs $11.10 to fill their tank after the move.
Ultimately a day after my move, I was able to speak with Kia in their office, who is also a manager, and he was thankfully able to reason with me in a very kind way and reduce my invoice fairly significantly. However, it's a true shame that the already stressful event of relocating was literally manifested 10 fold by being overcharged and treated so poorly by Jesse. Out of all of the moving options available to you in Clarksville TN, please do NOT use this company as long as Jesse has anything to do with them. read more