Was on vacation when my basement flooded. I found these guys on Google and I must say it was the…read morebest choice I could have made. These guys are absolutely fantastic. They work fast are super at communicating what is happening and helping with the hole process. They helped with insurance and showing what money we had to get repairs done and letting me know what all the steps in the process we're as they work. If you have any water damage these are the guys to call

Unfortunately I have had to use this company twice because my kitchen has flooded twice. They are…read morevery fast, very thorough and very professional both in terms of interactions and in terms of quality of work. They also work extremely well with insurance. I have absolutely only good things to say about Jesus and his company. This is the company you want to do your work!

Had a leak at back of dishwasher, did damage to floor and cabinet…read more had baxter come to give estamate. they came ,set fan in place to air out a floor that i allready had dried out. they unhooked dishwasher and hose to garbage disposal moved to garage. came back next day and wanted to get asbestos and lead samples to send off. i just wanted estamate!,. now they wanted to do nothing until samples came back. i told them no. i just need est, and i wanted dishwaser (new that i installed) hooked back up, they said they would have to call plumber? they unhooked but do not have skill to hook back up?. they just left and did not hook up anything... terrible company, others told me to not use them ? they were right. again all i wanted was a estamate !. would not have them change a roll of toilet paper...

I recently had over 2 feet of water in my crawl space. After a call to Baxter, they were on site…read morewithin an hour to pump out the water and start dealing with the absolute mess of damage. Zack and his team handled getting a plumber, electrician, and everything else needed to make sure it did not happen again. As a fellow contractor in the valley, we pride ourselves on effective, proactive communication with customers and making it look like we were never there in the first place. I seldom find other businesses doing the same. However, Baxter was over the top, keeping me informed and cleaning up everything after themselves as if it never happened.

i think these folks are colluding with my insurance company because their quote for repairs was 25%…read moreof what multiple contractors quoted (10). they were unresponsive, and flat out lied to our face about what would be in the quote. do not recommend

In short: never hire this company. And if you do, do not pay them in advance, get everything in…read morewriting, and double check every piece of work they do. Do not give them any benefit of the doubt. We hired them in the summer of 2020 following a house fire to remediate fire damage, remove and catalog non-salvageable items for the insurance company, store and clean salvageable items, and repair the fire damage. Once they had our ~$70,000 initial payment (signed over before work even began), there was one issue after another. Overall, they are dishonest, disorganized, expensive, and slow. I could write a book on all the issues, but here are a few of the examples: 1) The contractors were caught rummaging through a locked storage trailer on the property. It was so bad that we had to file a police report. 2) They routinely cut corners to increase their profits. For example, they told us they replaced all windows and interior doors in the house. In actuality, they replaced 4 of 7 windows and 5 of 6 doors. They would have left it that way and charged us for completing all tasks if we didn't catch their error and insist on them fixing it. 3) They are slow. Overall a project that should have taken 3-4 months took 9+ months. This is because they executed every step of this project with zero urgency. For example, it took 4+ weeks to install ~1,000 square feet of flooring. 4) Their project management team is generally horrible. During the life of the project we were assigned 3 different project managers and they cumulatively missed 7 estimated completion dates (so far - we're not done yet) between November 2020 and April 2021. 5) Their disorganization consistently causes delays and frustration. For example, we provided the major design choices (paint colors, cabinet selections, carpet, kitchen flooring, etc.) in September and October of 2020. Months later when they finally started ordering materials, we found out that they had lost all design choices. We had to re-provide every choice because of their terrible record keeping and some of our selections were no longer in stock/available because they waited too long to order them. 6) The non-salvageable items list was clearly incomplete. When we complained about the report they "found" 100+ additional images of non-salvageable items. After reviewing the additional images it was obvious that the report is still incomplete and is missing even large furniture items. They have made no additional effort to resolve this error and it has made our personal property claim with the insurance company difficult to prove. 7) They sent us multiple duplicative invoices for a $12,990.28 bill that had been paid 4+ months earlier. Their explanation for repeating the error was an "internal accounting issue". 8) They over promise and under deliver. When they were vying for our business they misled us about the scope of the work that was included in the project budget. About 6 months after they were hired (and paid), they wanted more money to complete the work they originally promised to include as part of the larger project. Since some of the previously promised work was essential (like having heat in the home...), I asked how much it would cost to complete the additional work. It took almost a month to get a bid and once we received it, it was twice as much as their competitors.

Had a burst pipe in the bathroom. Joe and his crew came in and took care of is right away (after…read morethe plumber). Joe was kind enough to assist me and explain the process to me, I've not gone through a situation like this before. I very much appreciate the expedience in getting the moisture handled! I would recommend highly! Natheena

Our washing machine flooded and they did a awesome job mitigating the flood, drying out the room,…read moreand demo-ing away damaged portions. Joe and his team were courteous, efficient, communicated well what and why they were doing, and did a great job. Highly recommend.

Great quality service, kind employees who completed the service that was requested in a timely…read moremanner.

We recently had a situation that needed water mitigation. The crew was on site within a few hours…read moreand were knowledgeable and walked us through every step. Very professional and friendly. Thank you so much Rolando, Landon, Ivan, Nick & Kenneth. I will always recommend your services.

Communication was excellent throughout the project. Austin kept us informed at every step, was…read morealways available to answer questions, and addressed any concerns promptly. The project stayed on schedule and within the agreed-upon budget, which we greatly appreciated. The quality of the work exceeded our expectations. Every detail was executed with precision, and the finished result exceeded our expectation. I highly recommend Austin with Gibbs Construction for any project, big or small. Their expertise, integrity, and commitment to customer satisfaction are unmatched.

Excellent work. Austin replaced all the rotted water damage in my wall and floor and made it all…read morelike new again. I highly recommend you use him.

Our house flooded after a pipe burst in the bathroom upstairs and into the basement. The water…read moredestroyed the bathroom and most of three basement eventually shorting the power and triggering the smoke alarms. The fire department responded and my eldest turned off the water at the main. My wife googled remediation and Clean Image came up. They arrived on scene before the company referred by insurance arrived. Immediately they cleaned up the water and started to place fans to dry out the rooms. It's been a couple of weeks and everything that was damaged or may have mold was treated or removed. They did an excellent job, outlined and talked about what they were doing, documented everything and when completed provided a completion of remediation document too shows that the work was completed. They really deserve a five star rating.

Unresponsive, hard to work with, poor communication, over charge for the service they do. Plus they…read moredidn't finish the job. My husband had to lay on the floor and chip up tile for about 4 hours, my brother in law pitched in as well. I wish I would have held payment, but they may have been paid directly by insurance. I had to yell at Nels to get him to listen to me. Maybe he has Aspergers too. idk