I hired Orkin for a flea removal at my apartment, and they had told me that it would be one…read moretreatment. I would have to vacuum every day for two weeks, and then they would come for a follow-up treatment, and at that point that she would be dealt with, I did not have that experience. Orkin never called me to schedule the follow up appointment on time so I had called them and then they came for the follow up. We had hoped that the problem had been resolved, but we continued to fleas so I called them and asked what they could do for me, and so they came and did another treatment. At this point I was nearing the Orkin promise Warranty and date so I had asked if they would come back if after their second full treatment it hadn't been fixed and they said they would I had asked for that in writing, and they refused to give me in writing and needless to say I vacuumed every day for 2 1/2 months... you might not realize how much time it takes to vacuum every day. The issue was supposed to have been dealt with in two weeks, but me and my roommates suffered for nearly 3 months. Oregon stopped picking up my calls and would tell me that they would call me back, but never follow up. I would not recommend Orkin to anyone especially because their "Orkin promise" is definitely not a pinky promise.

Absolutely the worst customer service imaginable! The office staff is rude and unhelpful. When…read moreyou call with a complaint or issue, they argue with you. I asked to be rescheduled for my pest control because we were out of town and was told that that was not possible and that they "had" to come out according to our "contract". I never recall making a contract with Orkin but I did sign something on an IPad at the initial service because the technician told me he could not complete my service without this. I was never given a copy of what I signed or given a chance to read it. I consider this highly deceptive!!! Anyway, I called the office to cancel and future services and was told they were coming out on a particular day. I told them not to send anyone again, and then I got an invoice today by email. I do not intend to pay this and am going to file a formal complaint. Good luck with this company if you use them, I will never again!!!!

Great service for a reasonable charge. Thanks NRPC!read more

I live in a semi wooded area, and have experienced lots of spiders for the past several years. I…read moremet Aaron of NRV Pest Control earlier this year, and he's come out to my home on a regular basis since meeting him to deal with the spiders, and he has done a STUPENDOUS job. No more listening to my wife say "You're the guy...go kill that thing!" :)

I highly, highly recommend 1st Defense for all your pest control needs. They are always on time,…read moreextremely thorough and professional in taking care of whatever issue you're dealing with. Todd, the owner, is an extremely kind person. He takes care to attend to your needs in the most courteous way. I can't say enough good things about him and his staff. There's no need to go anywhere else.

They done a great job treating our home. He took time and spoke with me and my wife and a plan of…read moreaction to remove bees that were in our basement. He also showed us other concerns and took care of the problems. He treated our home like if it was his own. They will be coming monthly to keep our place treated.