I have used Jane a few times in the past and found her service to be exceptional, until this time…read more As a business owner myself, we all have off days where we can do better. I also understand that as time goes by, things are added to make it easier for owners to do business. A little over a week ago, my Daisy girl passed, sitting right next to me on my sofa. I immediately reached out to Jane to request her services. It was maybe 730-800 pm. She advised that she could not make it until 10 am the next day and stated I could just leave my girl on the sofa, which I did. I had also given her the weight and what type of service I wanted. I advised that I had already priced it and I knew it would be a bit more for her weight. The next day rolls around, and I am anxiously waiting for her arrival. 1020 and still no show, but in todays technology, I would expect a text advising she was running behind. I then sent her a text, and she advised she would be here around 1030. 1045 comes around and still no show. She finally arrived just before 11 am. She also showed up ALONE, and had my adult son not been here, I have no idea how she would have gotten her out by herself. No apologies, or even noting that she was sorry for being late, and that she would need help getting my baby to the car. At no point and time the night before did she state that she would need assistance. Next, I wanted to confirm I paid when I picked her up. It was at that time she stated she needed payment prior to leaving with her, which I did. I do not have an issue with asking for pre-payment, but with being a past customer, maybe advising your client that policies have changed would have been nice. When I did the quote online, I came up with $325, no problem, my baby was worth that and more. She then advises it will be $450. So no consideration that not only was she late, but she could also not do what she is being paid to do without assistance. I of course paid her on the spot. She calls a few days ago to let me know my girl is ready for pick up. I had scheduled a time for today and due to losing my car keys, I could not make it. I called just prior to my appt and no answer. My son then called back to make a new appt and he was greeted with a lecture about not showing up. Really, I do not recall, (because it did not happen) a call the week prior when she was almost an hour late. I also do not appreciate that when I called to explain why I had not been there, THE PHONE DISCONNECTED. I really hope her phones went out!!! What legitimate business owner hangs up on a paying customer? Never again will I use Jane for this service.